Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.8/5 1,060 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Nespresso coffee in all rooms

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,060 reviews

TripAdvisor Rating  3.5/5  1,239 reviews

Nice hotel, great staff

Customer review rating 4.5/5

Dianne Families - Confirmed reviews ALL

Two night stay for baseball game

Dear Dianne M., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermaine Front Office Manager

Great place to stay

Customer review rating 5.0/5

Suecee Families - Confirmed reviews ALL

This is a very convenient location. We daily used the subway to the union station area. Rooms were very nice and beds very comfy. The people in the breakfast buffet area were absolutely lovely and accommodating. I’d give them a 20 star!!!

Dear Susan C., It was certainly a pleasure having you with us and also reading this review. We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermaine Front Office Manager

Over a well located place for my work

Customer review rating 4.0/5

Rachelle Business - Confirmed reviews ALL

The staff are absolutely friendly. Close to my office, Novotel is an ideal location for my work purposes. I am not 100% happy with the two nights sleep, since I was woken up by big noise early in the morning. Not sure what it was, but my colleagues told me they heard the same thing. Also, I think the bedding wasn't very refresh for the first night, since I can see some stain on the blanket corner. The last minor thing is, the USB charging station on the bed side wasn't working. It took me a while to get my device charged alternatively.

Dear Rachel Z., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jermaine Front Office Manager

The hotel is well located for me. My stay was satisfactory.

Customer review rating 4.0/5

David M. Solo - Confirmed reviews ALL

My only complaint is on going and the same as previous stays in the hotel. I rate the bath room plumbing as poor. The shower velocity needs to be increased. The low profile poor flush toilet should be replaced with a high profile syphon jet flushing toilet. I am a 6 ft. male. Your low profile toilets are possibly suitable for a child but not an adult. The toilet is what is considered in the industry to be poor flush. The water usage in your toilets is high because the flushing action requires more water than a syphon jet and delivers poor results.

Dear David M., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jermaine Front Office Manager

Hotel looking tired

Customer review rating 3.0/5

Mike Families - Confirmed reviews ALL

I have stayed at this hotel in the past, but it has been several years. The hotel is looking worn and tired and is in need of a refresh. Parking used to be included and is now being charged at $21 per day. The hotel main doors are locked at 1am and I had to bang on the doors for 5 minutes before someone came and opened them. HVAC stopped working halfway through my stay. Overall, not impressed with this hotel for what they are charging.

Dear Michael F., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jermaine Front Office Manager

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Other web-users rate our hotel

  • 866 reviews 8.8/10 Location
  • 1,221 reviews 5.5/10 Room
  • 918 reviews 7.6/10 Service
  • 31 reviews 4.3/10 WiFi
  • 526 reviews 5.5/10 Cleanliness
  • 184 reviews 6.4/10 Breakfast
  • 157 reviews 7.8/10 Food
  • 132 reviews 1.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.