Pullman Miami Airport 4 stars

Customer review rating (ALL Rating) 4.0/5 1,319 reviews

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5800 Waterford District Drive, 33126 Miami, United States

Description

Hotel extras

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

Our accommodation(s)

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Hotel location

Pullman Miami Airport

5800 Waterford District Drive
33126 Miami
United States

GPS:25.7819722, -80.291622

Telephone
Fax +1 305-262-9049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Tavolo

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,319 reviews

TripAdvisor Rating  4.0/5  4,959 reviews

Certificate of excellence 2023

Good location

TripAdvisor rating 3.0/5

PKEM Couples - TripAdvisor review

My wife and I stayed for one night, as we had a connecting flight out of Miami airport the following day. For this purpose, the hotel was fine and it was a good location close to the airport. The hotel itself is a little tired in terms of decor, but the room was well appointed for what we needed. The pool area was great and this is a real plus for this hotel. We had drinks in the bar and some bar food in the evening, although sadly, the restaurant was not open. The staff were excellent and really made us feel welcome with great service. My overall rating reflects that the hotel needs a refurb and it was disappointing that the restaurant was shut.

Pass this Pullman by

TripAdvisor rating 3.0/5

KD7152 Couples - TripAdvisor review

This hotel is very close to the airport- bonus. We arrived at 3 pm super quick check in. Lobby area is attractive but stair carpet a little thread bear. Room smelt damp and in need of an update. Dark and gloomy. Coffee machine didn’t work and one of the lights didn’t work. We made use of the pool and it has a great view and disability chair for access to the pool. Not enough beds around the pool and it looked like people had gone and just left their towels in situ using the few beds there was. Restaurant looked lovely, only to be told it was shut. So you eat bar food in the bar area and hope you get a seat at a high table and not just one of the coffee tables. Food was a mixed bag. Bar staff were friendly. We would not return.

Customer review rating 3.5/5

A. S. Couples - Confirmed reviews ALL

Wonderful staff. Everyone was very kind and informative. Extremely helpful. Shuttle to and from airport is a wonderful perk. Pool and location was very nice. Hotel is outdated. Some outlets by bed did not work. Hot water in sink was sparce but shower ran fine.

Dear Ashley S., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

Great Service, Old Hotel

Customer review rating 2.0/5

Erin M. Business - Confirmed reviews ALL

I wish I could provide a stellar review, but after spending one night at the Pullman I can decidedly say that I will never stay there again. The people who work there are lovely, I had a positive experience with 99% of the staff. The pool area is nice, and the breakfast is fabulous. The issue is the limitation of the old, worn hotel itself. I can overlook worn carpet, bedding, and broken tiles, but I could not handle the extremely cold AC. It seems there is only one setting for the fan velocity (high) and the temperature (less than 65 degrees). Louis the Manager helped me try out another room on the 11th floor, to see if the AC was adjustable. It was not, so I stayed in room 503. I could not turn off the AC because the air became stagnant and too hot. I kept the AC on and Housekeeping brought me two extra blankets to keep warm. There was no way to adjust or manage the AC, despite the hotel engineer trying to fix it. Now I have a sore throat. Thanks, Pullman! It's time for you to update your hotel.

Comfortable but Cold

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The Pullman Miami Airport hotel was recommended to me for attending a program at nearby university with their discounted rate. The location was fairly close and accessible, the lobby was attractive, check-in was easy, fast elevator, and clean room, spacious room were helpful. The couple of downsides related to parking kiosk access, and the room was FREEZING. I turned the temperature up dramatically but still was blowing cold air. I eventually could turn off the blower.

Dear Ms. V., Thank you for taking the time to share your experience at the Pullman Miami hotel. We are pleased to hear that you found the location convenient, the lobby appealing, and the check-in process efficient. It's great to know that the cleanliness and spaciousness of the room met your expectations as well. However, we regret to hear about the issues you faced with the parking and the room temperature. We understand how important a comfortable environment is and apologize for the inconvenience caused by the air conditioning system. Your feedback is invaluable, and we have forwarded your comments to our maintenance team to ensure the heating and cooling systems are more responsive and reliable. Thank you once again for your feedback. We hope to welcome you back in the future, ensuring a more comfortable and seamless experience. Warm regards, Andree Lopez Front Office Supervisor

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