Hotel addressSenefelder Str. 9
How to reach the hotelGPS :N 48° 8' 16.61'' E 11° 33' 36.62''
Contact the hotel
- Tel. (+49)89/551320
- Fax. (+49)89/596444
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Mercure Hotel Muenchen City Center - hotel reviews in Munich
Hotel code: 0878
Accorhotels.com customer reviews in partnership with TripAdvisor
7th September 2013, Ahmeleut, Sao Paulo, Brazil
Warm welcome, very comfortable and clean rooms, nice breakfast and restaurant. Good localization, near Bahnhof and Karlsplatz. Very friendly staff. The triple room was fantastic and the free consumption of the minibar was also a plus.
"Fantastic hotel only steps away from Muenchen Hbf..."
26th August 2013, Bambang S, Semarang, Indonesia
This time, I would like to share my experience in staying at Mercure Hotel Muenchen City Center in early August. It all started when we arrived in Muenchen Hbf. At first, we had to ask the hotel location with a hotel staff across from the train station. But once we found the hotel, we just realized how close the hotel was from Muenchen Hbf.Basically, once we are in Muenchen Hbf, find Burger King's outlet (located in the east wing/exit if we step out from the train). Once we were outside, crossed the road at the traffic light and walked in the west direction for another block where you made a right turn : You would see the mercure signboard outside the hotel, in the left hand side of the street, once you were standing in that corner.Check-in was prompt but our room was not ready : We were being asked to come back 45 minutes later which we did where we found our room was nice, clean and quite spacious compare to other Mercure hotels (in other cities/countries) we had stayed in this trip and so did the bathroom. We also got our room facing the inner side as some had suggested in tripadvisor and they were proven to be right as we did not hear any noise from our room at all despite the fact there were a number of hostels located in the same street. However, when we opened the fridge in our room, there was nothing inside until few hours later where a housekeeping staff knocked on our door and checked the fridge. From his face, I could tell he was surprised to find what had been missing from our fridge but he quickly filled up our fridge to make it up.Other than that, everything was perfect and to make our day, we could store our luggage and picked them up the next day after returning back from Austria. This was a little thing (service) that definitely impressed us and certainly, this excellent memories would keep us returning back to this property every time we visit Muenchen (Munich) in the future.
"It was okay"
8th August 2013, Ducky198033, Stuttgart, Germany
The hotel was fine nothing spectacular. We stayed during one of the hottest weekends this year. We picked this hotel because they offered air conditioning. The AC didn't work that great and we thought something was wrong with it. When we contacted the front desk we were asked if we were Americans and then told that we have different standards and the AC is fine. Probably won't stay here again because of that.
1st August 2013, Clemsoniasta, Gdansk, Poland
Good location. Close to shopping and nightlife (noisy neighbourhood ). The staff were helpful and friendly, the breakfast was also really good but dining room was a little cramped. Overall I am very happy with my stay there.
24th July 2013, NZEarlybird24, Auckland Region, New Zealand
I had a really comfortable stay at the Mercure. The reception staff were always friendly and helpful. The room was very spacious, with all the facilities you would expect (safe, fridge, cupboards, tea and coffee making facilities), as well as a comfortable couch. The room was nicely decorated and was quiet. I had read comments from others about the area around the central train station (close by the hotel) being a bit dodgy at night, but that was not my experience. I was travelling alone (female) and felt safe and comfortable at all times. The hotel is in a really handy location, just a short walk to the entrance to the station. My only small complaint is that one night I had dinner in the hotel and it took them a long time to serve my meal even though I was the only person in the restaurant at the time. Otherwise, everything went smoothly. I had a late check out which was perfect as I was flying late in the evening.
"Close to everything!"
18th July 2013, Regis778899, Gothenburg, Sweden
Good location for holiday in Munic. Close to shopping, dining and nightlife. Easy access from the airport to Munic central station which is really just 2 min away. For a visit to old town and shopping and you don't want to walk, use the Tram. Nice wine bar at the hotel.
"Third or Fourth time, will be back"
20th February 2013, alexmaccoll, Maidenhead, Berks
Stayed here many times. Staff always very friendly, rooms clean and carpark reasonable considering it's a city centre hotel. Would recommend to people that are on a budget but don't necessarily want to compromise on quality.
"A few days in muenchen."
13th January 2013, Ameldajo, Dijon, France
I found the motel to be very central but not really mercure quality, more like an ibis. Coffee cups were not washed and towels not changed. I found the decor up stairs very dated . Psychedelic almost. Overall it was not a bad experience just not great.View management response »
Management responseDear guest,Thank you for taking the time to tell us about your experience at the Mercure Hotel München City Center. I am sorry that your experience did not fully meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely YoursChristina BonertzRevenue Manager
"Mercure Hotel Munchen City Center"
3rd January 2013, JMR44ACC, Pontault Combault, France
Overall quite good hotel. The service in the restaurant is very long ( even when there is nearly nobody in the restaurant. Just train the staff to look at the dining room first when going out of the kitchen to see if siomeone needs something. Everything else was very goodView management response »
Management responseDear Guest,thank you very much for staying in the Mercure München City Center and for taking the time for your comments.We hope that you have enjoyed your stay.We assure you that we will speak to our deartment managers to avoid long waiting times in the future.We are looking forward to welcome you again in our hotel.With best RegardsChristina BonertzRevenue Manager
"Munich Visit December 2012"
21st December 2012, JulianTS, Buckinghamshire
Very pleasant stay in surprisingly good hotelFront desk staff very helpful and informative. Bar staff a tad surly but effective.First view of the locality suggested not in an ideal district by soon any concerns were removed. Felt quite safe and very close to everything we wanted to see - town, churches, Town Hall, transport and Christmas market, pretty good value too.Would happily recommend to anyone
"Perfect Spot for Oktoberfest"
14th December 2012, JROY13, Beirut, Lebanon
Stayed four nights with some friends for Oktoberfest. Was only a very brief walk from all the Oktoberfest festivities, as well as almost adjacent to the train station. Really worked out perfect for the trip. Not the quietest part of town if that's what you're looking for (we were not), so keep that in mind. If you don't mind being in the middle of everything, I highly recommend this location. The staff was INCREDIBLY helpful. They were responsive and good spirited, and didn't seem to mind the Oktoberfest craziness going on around them. Breakfast was included and quite good. Rooms were well appointed and clean. Overall would definitely recommend this hotel.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.