Mercure Caen Centre Port de Plaisance Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,267 reviews

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Mercure Caen Centre Port de Plaisance Hotel - Image 1
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Mercure Caen Centre Port de Plaisance Hotel - Image 3
Mercure Caen Centre Port de Plaisance Hotel - Image 4
1 rue de Courtonne, CS 43086, CAEN CEDEX 2, 14000 CAEN, France

Description

Hotel extras

  • NEW: All our rooms have just been renovated!

  • Du Lundi au Jeudi, profitez de nos planches frais & faits maison disponibles au bar.

  • We have small private spaces for co-working or individual meetings.

  • Excellent fiber WiFi

  • Secure private car park with electric vehicle charging stations

Our accommodation(s)

Hotel location

Mercure Caen Centre Port de Plaisance Hotel

1 rue de Courtonne, CS 43086, CAEN CEDEX 2
14000 CAEN
France

GPS:49.184151, -0.355551

Telephone
Fax +33 2 31 47 43 88

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR LOUNGE

Our bar, Le Between, welcomes you in pleasant, cozy surroundings with views of the port and a gallery of photos providing an alternative way to discover the town. Furnished with large sofas and comfy armchairs where you can sample our Grands Vins Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,267 reviews

TripAdvisor Rating  4.0/5  1,065 reviews

Did not feel save after the fire alarm went off at midnight.

Customer review rating 3.0/5

Jeffrey Q. J. Families - Confirmed reviews ALL

At around midnight on our 2 nd night stay at the hotel the fire alarm went off. We were on the 3rd floor (room 365 ) and proceeded to the exit stairwell. On the ground floor there were no exit signs, we found ourselves in the lobby of the and Ibis Hotel . We made our way back into the reception area of Hotel Mercury. The attendant at the desk did not reassure people but was quiet offhand saying there had been a false alarm. Everyone was confused. We went back to our room using the lifts which were still working and non of the fire doors had closed. We are both in our 80th year and didn’t feel safe. The following morning we asked to move to the ground floor which the receptionist kindly organised. We were both not impressed with the way that the fire alarm situation was handled. Had a false alarm happened in a UK hotel all the residents would be required to congregate in an outside designated area. A roll call would have been done to make sure that everyone had left their hotel rooms. Only the fire department can give the signal telling people it is safe to return into the building. We now feel very reluctant to book into The Mercury Hotel again. Sincerely. Mr and Mrs J Q Jacksom

Dear Mr and Mrs J Q J.. We thank you for taking the time to share your feedback. We were just as concerned about the fire alarm as you were, obviously we would have wished it didn't happen for the comfort of our guests. We do assure you that this was a false alarm however and we didn't treat it as something more serious because it wasn't. A client smoke in their room even though it is written everywhere that it is forbidden and subject to being charged 200euros. The smoke unfortunately triggered the alarm but be sure that our receptionist personally went to verify that everything was OK. As such we weren't going to disturb our guests any further. Thank you for your understanding and sharing your experience. Although unfortunate, we do assure you that this was an exceptional event that was handled the appropriate way. Kind regards, Pierre Front desk

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Good location, courteous staff, nice breakfast. The mattress on the bed was worn out, need to be replaced. Sagging. The room had a weird smell. Got too warm in the night, even after setting the temperature at 19C.

Dear PRASANTH K. Thank you for taking the time to share your feedback. We will share your comments with our teams in order to improve. We hope to welcome you back to our hotel very soon! Sincerely, Emma - Front Office

Would stay here again without hesitation.

TripAdvisor rating 5.0/5

samwox Business - TripAdvisor review

Overall an excellent stay. Friendly checkin and good explanation of the hotel amenities. Privilege room was functional, comfortable, and provided a good night’s sleep. A particular highlight of my stay was breakfast. Not a vast offering, but what was there was of an excellent standard. I found myself looking forward to breakfast more than I do at many more expensive and luxurious hotels.

Dear samwox. We thank you for such an excellent review ! We're delighted to read that your stay in our hotel Mercure Caen Centre has met all of your expectations, especially your appreciation of our breakfast buffet. We hope to see you again if you were to come back to Caen and its surroundings. Kindest regards. Pierre - Front desk.

Room perfect staff very nice. Breakfast not great! We like black Ceylon tea, usually in teabags. This time the variety of teas were not great so any perfumes!,

Customer review rating 3.5/5

Agnes M. Couples - Confirmed reviews ALL

We are regular visitors to the hotel Mercure whenever we’re traveling in France. The hotel is well situated,and very nice and the staff friendly. It’s the breakfast which isn’t up to scratch. We’re in Caen about twice a year, but considering another option for our next stay.

Dear Agnes. We thank you for your feedback and hope you enjoyed the free room upgrade we provided to both your reservations. We always strive to improve our breakfast and despite the huge variety of teas we offer, we're sorry we didn't have the one specific kind you liked. Best regards. Pierre - Front desk.

Accommodating staff and great location.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Staff accommodated an early check in for a small charge and helped us with parking.

Dear ROY B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma - Front Desk

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Other web-users rate our hotel

  • 403 reviews 9.1/10 Location
  • 613 reviews 6.8/10 Room
  • 562 reviews 9/10 Service
  • 6 reviews 7.7/10 WiFi
  • 252 reviews 7.9/10 Breakfast
  • 168 reviews 7.2/10 Cleanliness
  • 85 reviews 3.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.