Novotel Madrid Puente de la Paz hotel

"Reliable and Friendly"

19th November 2012, DJH44_58, Lytham St Anne's, United Kingdom

Stayed at this hotel many time. Its a convenient 10-15 mins in a taxi from airport. Restaurant is good and hotel fairly modern. Wifi is good enough for emails but struggles at peak times. I'll continue to use this as my base when in Madrid.

"Good Hotel"

15th October 2012, labdhipharma, Mumbai (Bombay), India

Air conditioner was not working properly. Rest of services were good. I was charged 76 Euros extra while checking out . Expecting hotel to refund asap. Rooms are small for 3 persons but Bed were good.

"Family holidays"

6th September 2012, pollitoloco, Le Havre, France

The room was good, and the services too, 10 minutes from the city center but public transport at the door step, I will sure come back, the kids have activities on the hotel and there was free wifi plus internet on the reception at all times

"Good for business trip"

22nd August 2012, aamirbc2000, London, United Kingdom

The hotel is at a convenient location for all major businesses located nearby and I think it is specifically located for them. For tourists or families let me tell you that it is not near the attractions and you have to take bus to reach the center. You have to wait normally 20 minutes for the bus as there are few buses operating on this route and another 30 minutes to reach the center. Rest rooms are good , a good family atmosphere and plenty of space to rome around.

Management responseDear Guest,I Contact you to thank you personally for taking the time and offer us your opinion about your stay in Novotel Madrid Puente de la Paz.It is highly appreciated to hear so nice comments specially about our Hotel.You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guestsWe will be looking forward to welcome you back in Novotel Madrid Puente de la paz.Sincerely,Elvira FERNANDEZFront Office Manager
« hide

"Not our favourite Novotel !"

17th June 2012, WorldWideKiwi, Christchurch

This hotel caters for children and is consequently busy and noisy ! Not recommended for couples or those seeking a quiet haven. The staff were pretty off-hand at reception and in the dining room. The food selection somewhat limited in the restaurant and on the Sunday morning there was no breakfast available at 0740 so we left for the airport without eating.Fast and free internet connection was available in the lobby.Our room was fine and quiet; we slept well. From the airport, taxis demand 50 Euros to the hotel so we paid 3 Euros on the local bus and on the return journey were charged 21 Euros on the metre !

Management responseDear Guest,I Contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz.As a client of Novotel I am sure you know about our special family policy, children are welcome in the hotel and we have Children games area, swimming pool and a little present to welcome them in the hotel.But anyhow our rooms are very well unsonorized and normally common areas are usually quiet; we are commited to keep them clam to respect all kind of guests.We take not about your impression and you can be sure that they will motivate our team and we will try harder to meet the expectations of our guestsWe will be looking forward to welcome you back in Novotel Madrid Puente de la paz.Sincerely,Elvira FERNANDEZFront Office Manager
« hide

"City of Looting the tourists"

3rd June 2012, AGDelhi, New Delhi, India

Hotel from airport T1is only 5 KM. The normal fare by Taxi should have been approx. 20 Euro. Taxi person took a longer route and overcharged by twice i.e. 40 Euro. When I called taxi driver in fornt of hotel staff, hotel staff didn't help at all. Taxi driver told hotel staff that he picked us from T4 whereas I was holding borading pass of T1.Secondly while purchasing transport ticket from hotel, they charged me 13 Euro whereas ticket was for 12 Euro. How a hotel of such repute can resort to such cheap activities without informing touirsts.Thirdly when we booked Flamenco dance through hotel, we were being told the show timing as 10.00 pm whereas it was 9.30 pm and 11.30 pm. We reached accordingly and had to wait for 1.30 hours for next show at such odd hour of the day.Fourthly Breakfast menu was all the same for both days. There should be some variety in 4 star hotel of this repute which we generally find even in 3 star hotels in India.Last but not the least, we couldn't find the very basic things like moisturiser or body lotion in this hotel. Even the glasses were plastic one's which were looking very cheap. .

Management responseDear Guest,I Contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz.. I am going to try to answer to every point because your comment is very important for us:We are sorry for your dissaponinting but we have a little % over when we have to go buy tickets for transport or shows or any other activity to make the access to these services easy to our guests. It is compulsory to inform our guests about that. you an be sure that we will insist in giving always that information to each and every guest.About amenities you will always find in Novotel : Shower Gel, Shampoo and soap. And all the rest like Tooth brush, shaving kit, bodymilk etc.. is free under request in receptionFourtunately, incidents with taxis do not happen often but anyway there is no way we can help about an external service if the client doesn´t get a receipt. You should ask for it in every ocassion even in taxis. Because having that we can help you to contact the taxis company and make a formal claim.We will be looking forward to welcome you back in Novotel Madrid Puente de la paz.Sincerely,Elvira FERNANDEZFront Office Manager
« hide

"30 minutes from city center but no problem to enjoy Madrid"

21st May 2012, simji, Montigny-le-Bretonneux, France

I selected the hotel because of my family and budget.I made a reservation 1 month prior to save my budget!And Novotel is well prepared to accept a family with 4 persons.One double bed and one sofa transformed to a bed.Reception desk was so kind to advise to go my point where I have to go for guide tour.Bus is also very convenient even the hotel is located outside of the center.Breakfast was so nice. It was best during my 1 week Spain tour.

Management responseDear Guest,I Contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz.It is highly appreciated to hear so nice comments specially about the situation of the hotel.You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guestsWe will be looking forward to welcome you back in Novotel Madrid Puente de la paz.Sincerely,Elvira FERNANDEZFront Office Manager
« hide

"Service with a smile"

26th April 2012, NickA_8, Bookham, United Kingdom

My stay was brief, but comfortable. It had all I needed for a business trip. One thing that stood out was the excellent service in the restaurant, having arrived late for breakfast. The enthusiasm and helpfulness of the waitress was the best I've seen, anywhere.

Management responseDear Guest,I Contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz.It is highly appreciated to hear so nice comments about our StaffYou can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guestsWe will be looking forward to welcome you back in Novotel Madrid Puente de la paz.Sincerely,Elvira FERNANDEZFront Office Manager
« hide

"Good hotel!"

24th February 2012, London, United Kingdom

Positives:Reasonably good hotel. Service and staff very good and extremely helpful. Nearness of the bus service a definite plus. Got to Madrid central very easily. Great value in free WiFi provided too. Negatives:Food is bland - definitely recommend you go out. Our room was bit dated and small. Internal wall in bedroom was damp.

Management responseDear Guest,I Contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz.It is highly appreciated to hear so nice comments specially about our Staff.Our Claravia restaurant is the passion of our brand in Spain. It is a Mediterranean restaurantbased on fresh products so if you could contact the hotel directly and be more specific it would be very helpfull for our F&B department.Regarding the damp in your room, we had a punctual problem with your bathtub and we just realised at your check out, if we had known before we would have reallocated you in other room. we really apologize about it and thank this web page we are able to let you know. You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guestsWe will be looking forward to welcome you back in Novotel Madrid Puente de la paz.Sincerely,Elvira FERNANDEZFront Office Manager
« hide

"great hotel - mediocre staff"

9th September 2011, St. George, Utah, USA

Great hotel/facilities, reasonable distance to metro station. Not impressed with staff, most made me feel like I was bothering them every time I interacted with them. Internet access was quite good. Would probably stay there again

Management responseDear Guest,I Contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz.You can be sure that our staff is well trained and supervised but obviously something failed when you got that impresion about us.You can be sure that your impressions will arrive to our team and we will work hard to improve ourserves and try harder to meet the expectations of our guestsWe will be looking forward to welcome you back in Novotel Madrid Puente de la paz.Sincerely,Elvira FERNANDEZFront Office Manager
« hide

"Nice, reliable hotel"

3rd September 2011, Oxford

This was fine for us, we travelled with a car and didn't want to drive into the middle of Madrid - the metro station was fairly close and we found it easy to get into the centre of town from this hotel. We typically ate in Madrid and came home after, so didn't eat in the local area. The pool was useful for the kids and the rooms were fine. As a family of 5 I have a bit of a gripe that there are no larger family rooms that would accommodate us all - we have to take one or two children each and separate - but it worked out well for us. It is very close to the main routes across Spain, so good for getting going again without too much difficulty (but then again, means you can't have the windows open because of the traffic noise).

Management responseDear Guest,I Contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz.It is highly appreciated to hear so nice comments about our service.You can be sure that your impressions will motivate our team to improve ourserves andtry harder to meet the expectations of our guestsWe will be looking forward to welcome you back in Novotel Madrid Puente de la paz.Sincerely,Elvira FERNANDEZFront Office Manager
« hide