Hotel addressAlbacete 1
Esquina avenida de badajoz
How to reach the hotel
Contact the hotel
- Tel. (+34)91/7247600
- Fax. (+34)91/7247610
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Novotel Madrid Puente de La Paz - hotel reviews in Madrid
Hotel code: 0843
Accorhotels.com customer reviews in partnership with TripAdvisor
15th July 2013, natalievangoethem, Stekene, Belgium
We had 3 wonderfull days in Madrid. The swimming pool was great for our son during our stay in the city.Good hotel! Nearby: bus and metroMust see: plaza santa Anna, Museum Le Reina sofia, public parc "El Retiro",View management response »
Management responseDear Guest,Thank you for taking the time and write this comment,It is very important for us to know the impression of our guests.We are looking forward to welcome you and your family back in Novotel Madrid Puente de la PazBest Regards,Elvira FERNANDEZF.O.Manager
"Poor A/C and a terrible nite sleep and no offer to compensate"
11th July 2013, daltimas, Toronto
We booked 2 rooms on July 7 and arrived late afternoon. When we went to our rooms the A/c was turned off and smelled musty or stale. We asked to move my parents to another room, which had a/c on but still smelled and was only moderately better than their first room. The front desk staff were trying to help by offering to open the windows to air out the room, which helped a bit. In the end we went to bed and "sweated it out" In the morning when we checked out I expressed our disappointment but all they offered was to waive the $11 euro parking charge.. I asked the desk person to have the manager contact me directly to discuss our disappointment. Have not heard from anyone todate. We were in room 805 and 811View management response »
Management responseDear guest,i would like to thank you for taking the time to write this comment,We appologize for the inconvenineces happend with the AC during your stay, it is our responsability to have it on before the guest arrives in summer.We have checked both rooms with the tecnicall department and there is no problem with the AC, just that it was off at your arrival.Anyway I would like to contact you but i do not have the dates of your stay i will be at your service if you prefer to contact me and give me further details.We would like you to give us another opportunity to show you that this is not our standard of service. thanks again for your comment, it will help to improve our standards.SincerelyElvira FERNANDEZF.O Manager
"Good except the first night, we had no AC"
7th July 2013, ysrosas, Whittier, California, USA
Overall good, great breakfast and clean. We were uncomfortable our first night we didn't have AC and we asked for help but to no avail. We had to switch rooms the following day. The WiFi was very inconsistent. The breakfast was very good. The swimming pool was too cold. A heated pool, better WiFi and AC in the room would've made our stay a lot better.View management response »
Management responseDear Guest,Thank you for your comment,We appologize for the inconveniences on your first night in the hotel, But we are happy to see that, with your information, everything was sorted.Thanks for highlighting our cleaning service and breakfast, these are part of our main strenghts.We take also note about your comments about the tempereature of the pool.We are looking forward to welcome you back in Novotel Madrid Puente de la PazBest Regards,Elvira FERNANDEZF.O.Manager
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.