Hotel addressHoogpoort 52
Postadres : Goudenleeuwplein 5
How to reach the hotel
Contact the hotel
- Tel. (+32)9/2939002
- Fax. (+32)9/2243295
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Novotel Gent Centrum - hotel reviews in Ghent
Hotel code: 0840
Accorhotels.com customer reviews in partnership with TripAdvisor
"excellent location and perfect cost/comfort ratio"
22nd September 2013, PeterCoutteau, Puerto Real, Spain
I stay in this hotel a few times per year for business and have never been disappointed by the service nor accomodation. Every staff member is friendly and fully dedicated to customer satisfaction. The bar has some excellent beers from the tap and is open till midnight plus. The location is right in the old center of Gent, ideal for easy browsing the old center. Parking is never problematic (own parking is often full but still then there is plenty of parking closeby). Rooms are according to Novotel standard, very well noice insulated with a double door to the bedroom.View management response »
Management responseDear guest,Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Novotel.TOUNE SvenFront Office Manager
"Great Value, large rooms in top location"
9th September 2013, NattyjaneB, Sydney, Australia
Was fantastic value for money.The hotel is right in the centre of Ghent, cannot get a better location in my opinion. It is about 50m down from the main square and just around the corner from the Castle.The room was very roomy for a single traveller, a queen bed, plus a sofa bed I could relax in.When I checked in, I asked if I could get a room overlooking the square but was told they had put me at the rear so that I could get a better night's sleep since the square can get very rowdy at night. When I was wondering around at night it seemed rather quiet in the square, so not sure if they were thinking of me, or if there were no rooms available overlooking the square.The staff at the reception were very friendly and helpful - especially upon my checkin. They gave me maps, ideas on what to do and see etc.Overall I thought this hotel was great and was pleased with my decision to stay here.As for Ghent itself, it would have been more enjoyable had I not seen the hundreds of Uni students littering their beautiful city and canals. In the evenings they would congregate along the canal in groups just getting drunk, and just leaving their empty bottles, cans, glasses etc on the ground - even though there were bins just 10 metres away from them. I stumbled on broken bottles and glass on several occasions. I've actually never seen a city so badly littered on a nightly basis....definately took the beauty away from this city.View management response »
Management responseGood day,Thank you for taking time to write a review after your stay in Novotel Gent.We are happy to learn you enjoyed your stay and admired the friendliness of the staff. I would be grateful to pass them your comments.I hope to welcome you back again in Ghent on your next visit.Kind regardsSven TOUNEFront Office Manager.
7th August 2013, Doha
Very good front desk guy at check in. The lady clerk on duty became a bit flustered when she was busy. No ice machine and restaurant only had one ice bucket, so gave a little ice in a glass. Room needed decorating and a new carpet.View management response »
Management responseI would like to start by thanking you , for taking the time to write a revieuw of Novotel Gent on Trip Advisor.Your comments will help us to improve our service in teh futur.Best regardsEmile Lannoy
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.