Novotel Gent Centrum hotel

"Very nice hotel in heart of Centre, but very quiet."

7th January 2013, JanetRichter, Amstelveen, The Netherlands

Comfortable Novotel, quiet which for us the moment important. Ok service and decent breakfast. Parking facilities rather small, we could heartly get into our car when leaving..Would recommand it for a short stay in beautiful Gent.

Management responseMany thanks for your comments after your stay , this will always help you .Best regards and all the best for 2013Emile Lannoy
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"Great location but just OK otherwise"

16th December 2012, Sefrou, Morocco

Great central location but problems at reception, bathtub not being cleaned properly, and the quality of the suite being very overstated results in a just OK overall experience. This is all I have to say but reviews must be at least 200 characters.

Management responseI would like to thank you for your comments after your stay . I will take those in consideration to improve our services in the coming months.All the best for 2013Emile Lannoy
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"Very pleased by my stay in Novotel Gent Centrum"

6th December 2012, budrescu, Bucharest

The hotel is placed right in the center of the beautiful city Gent. The rooms are big, the bathroom also. Although in the center, the rooms were very quiet. Speaking of the bathroom, we had no bath nor shower with doors so when we were washing, the water was flowing on the floor. At this price category, I expected a bath.

Management responseMany thansk for your comments after your stay . On the 117 rooms , we have 29 rooms with bath ans shower , sorry if the receptie didn't offer you this possibility as a choiceBest regardsEmile Lannoy
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"excellent place to stay"

23rd July 2012, MrPicky1960, Hemel Hempstead, United Kingdom

The hotel really is just where you would like to stay in Gent - close to the central canals and slap bang in the middle of the historic district, beside the Stadhuis and St Bavo's Cathedral. It is also very close to the restaurant quarter of Patershol. We arrived during the Gent festival, which meant that most of the historic quarter was closed to cars. But cunning signposts led us to the hotel carpark. A hotel carpark is essential in central Gent. So we were ideally placed to see the sights, drink in the many well-stocked bars and even enjoy some of the festival.

Management responseMany thanks for your comments after your stay in Novotel GentBest regards and hope to see you soon again.Emile Lannoy
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"Very Good Hotel"

20th July 2012, oxbridge1, Oxford, England

A clean, comfortable hotel with excellent service, great location and good rooms. Staff are superb. Would clearly stay again.

Management responseI would like to thank you for your comments , that I will share with my team.Always welcome in Novotel GentBest regardsEmile Lannoy
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"Don't Do It!"

17th March 2012, London

Worst hotel in Ghent! The hotel is situated centrally but directly outside the front door is a HUGE building site, causing noise, mud and a terrible eyesore. My suite was dull, dark and dingy and the service at the hotel (except the barman) was appalling - they even re-sold the room part way through the week to a third party. I am a platinum card holder and have never experienced such a bad hotel anywhere i the world.....do yourself a favour and go somewhere else!

Management responseDear SirThank you for taking the time to tell us about your experience at the Novotel in Gent .I am sorry that your experience did not meet your expactations , please allow me to express my sincerest apologies . Some measures have been taken during your stay to prevent future occurance.Best regardsEmile Lannoy
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"Modern Clean Friendly Hotel"

22nd September 2011, York, United Kingdom

Excellent hotel in a beautiful city, one warning though do not use a sat nav to guide you in it sends you right through the centre of the main square in a pedestrianised zone and it is then impossible to access carpark due to a large hole in the middle of the square!

Management responseI would like to thank you for your comments after your stay in Novotel Gent. This will help us to improve our service in the coming monthsBest regardsEmile Lannoy
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"A pleasent stay"

30th July 2011, Ghent

An ideal location but difficult to find if any festivals are taking place.The hotel should warn guests of any difficulties in reaching the hotel. I was on my mobile getting instructions to the hotel for nearly 20 minutes, a costly affair! Also had to argue with the staff re parking altough promised a space. Apart from our initial difficulties we had a pleasant stay.

Management responseMany thanks for your comments , this always help us to improve our servicesBest regardsEmile lannoy
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"Good central location - parking a problem!"

30th June 2011, Alcester

Chose hotel as central to pedestrianised Gent. Main challenge was avoiding walls in underground car park (16 Euro per night) and getting out of the car when you had parked ( Ford Galaxy). Accomodation was good Novotel standard and breakfast acceptable but expensive at 20 Euro per head.

Management responseMany thanks for your comments after your stay . We offer two kinds of breakfast , one "city breakfast "at 9€ and our buffet at 20€.For the parking as you isn your remark , we will keep this as a suggestion to have some places for a larger car.Best regards
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"AVERAGE OVERALL"

5th May 2011, Birmingham

Hotel was clean. Limited staff, nobody was in bar to serve me at approx 6pm!Room had double bed & sofa bed to sleep 2 adults & 2 children - This made the room quite cramped.Although hotel situated in main square- very limited parking on hotel ground. Had to park quite a distance away and walk with children & overnight bags - Not an easy experience.Overall average Hotel - would only use again if others were fully booked.

Management responseThank you for taking the time to tell us about your experience at hte Novotel Gent Centrum . I am sorry that your experience did not meet your expectations , please allow me to express my sincerest apaologies. Best regardsEmile Lannoy
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"Gent"

3rd May 2011, Dudley

Hotel ok, car parking limited so had to park a distance away, central location good, reception not really suited to handling mutliple guests at one time, room could do with being modernised, bathroom clean but 1980's, reception staff helpful and friendly, would stay again.

Management responseWe very much appreciate your comments , that I will share with my team , so that they are aware of their contribution in helping to satisfy you and meet your expectations.We look forward to welcoming you again at NovotelEmile Lannoy
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"Gent for a few days"

8th April 2011, kate066, dublin

Be careful when going to Gent by car as the roads are being updated and our Nuvi sent us all over and we ended up looking up the map...took us two hours to the outskirts and an hour to get our act together to the Hotel Novotel beautifuly situated in the centre We had booked an apartment as it wasnot a lot more expensive, it was very spaciousand comfortable. We had visited the hotel before and always liked it although it was much improved, food also. The breakfast was always good..wll visit again

Management responseI would like to thank you for your comments , comments who always help us to improve our services . Many thanks and hope to see you soon again . Best regards
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"Great All Round Hotel"

16th February 2011, daveleelondon, london

Great hotel close to all the sights of Gent.If youve never been to Gent and you like Brugge you will love this place.