Novotel Gent Centrum hotel

"Don't Do It!"

17th March 2012, London

Worst hotel in Ghent! The hotel is situated centrally but directly outside the front door is a HUGE building site, causing noise, mud and a terrible eyesore. My suite was dull, dark and dingy and the service at the hotel (except the barman) was appalling - they even re-sold the room part way through the week to a third party. I am a platinum card holder and have never experienced such a bad hotel anywhere i the world.....do yourself a favour and go somewhere else!

Management responseDear SirThank you for taking the time to tell us about your experience at the Novotel in Gent .I am sorry that your experience did not meet your expactations , please allow me to express my sincerest apologies . Some measures have been taken during your stay to prevent future occurance.Best regardsEmile Lannoy
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"Modern Clean Friendly Hotel"

22nd September 2011, York, United Kingdom

Excellent hotel in a beautiful city, one warning though do not use a sat nav to guide you in it sends you right through the centre of the main square in a pedestrianised zone and it is then impossible to access carpark due to a large hole in the middle of the square!

Management responseI would like to thank you for your comments after your stay in Novotel Gent. This will help us to improve our service in the coming monthsBest regardsEmile Lannoy
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"A pleasent stay"

30th July 2011, Ghent

An ideal location but difficult to find if any festivals are taking place.The hotel should warn guests of any difficulties in reaching the hotel. I was on my mobile getting instructions to the hotel for nearly 20 minutes, a costly affair! Also had to argue with the staff re parking altough promised a space. Apart from our initial difficulties we had a pleasant stay.

Management responseMany thanks for your comments , this always help us to improve our servicesBest regardsEmile lannoy
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"Good central location - parking a problem!"

30th June 2011, Alcester

Chose hotel as central to pedestrianised Gent. Main challenge was avoiding walls in underground car park (16 Euro per night) and getting out of the car when you had parked ( Ford Galaxy). Accomodation was good Novotel standard and breakfast acceptable but expensive at 20 Euro per head.

Management responseMany thanks for your comments after your stay . We offer two kinds of breakfast , one "city breakfast "at 9€ and our buffet at 20€.For the parking as you isn your remark , we will keep this as a suggestion to have some places for a larger car.Best regards
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"AVERAGE OVERALL"

5th May 2011, Birmingham

Hotel was clean. Limited staff, nobody was in bar to serve me at approx 6pm!Room had double bed & sofa bed to sleep 2 adults & 2 children - This made the room quite cramped.Although hotel situated in main square- very limited parking on hotel ground. Had to park quite a distance away and walk with children & overnight bags - Not an easy experience.Overall average Hotel - would only use again if others were fully booked.

Management responseThank you for taking the time to tell us about your experience at hte Novotel Gent Centrum . I am sorry that your experience did not meet your expectations , please allow me to express my sincerest apaologies. Best regardsEmile Lannoy
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"Gent"

3rd May 2011, Dudley

Hotel ok, car parking limited so had to park a distance away, central location good, reception not really suited to handling mutliple guests at one time, room could do with being modernised, bathroom clean but 1980's, reception staff helpful and friendly, would stay again.

Management responseWe very much appreciate your comments , that I will share with my team , so that they are aware of their contribution in helping to satisfy you and meet your expectations.We look forward to welcoming you again at NovotelEmile Lannoy
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"Gent for a few days"

8th April 2011, kate066, dublin

Be careful when going to Gent by car as the roads are being updated and our Nuvi sent us all over and we ended up looking up the map...took us two hours to the outskirts and an hour to get our act together to the Hotel Novotel beautifuly situated in the centre We had booked an apartment as it wasnot a lot more expensive, it was very spaciousand comfortable. We had visited the hotel before and always liked it although it was much improved, food also. The breakfast was always good..wll visit again

Management responseI would like to thank you for your comments , comments who always help us to improve our services . Many thanks and hope to see you soon again . Best regards
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"Great All Round Hotel"

16th February 2011, daveleelondon, london

Great hotel close to all the sights of Gent.If youve never been to Gent and you like Brugge you will love this place.

"GHENT"

1st January 2011, margate

Hotel in fantastic location. close to shops and sightseeing, rooms were adequately furnished. very clean and comfortable. the hotel itself was designed very well and looked very pretty. very good value for money as hotels are usually expensive in belguim. especially if you are a member of accor hotels.