Al Hamra Hotel Jeddah Managed by Accorhotels
PO BOX 7375
PO BOX 7375
253 Rooms including 168 Superior Single Double and Twin Rooms, 60 Executive Rooms and 25 One/Two bedrooms Executive Suites, all offering local and IDD telephones, satellite TV in English. Arabic, French, Mini bar, complimentary coffee/tea tray. Full buffet international cuisine at La Veranda main restaurant. La Mode Coffee shop at main Lobby. 24 hrs. Room service. I connect by Pullman for any business men requirements. Co. Meeting Facilities and events hall. Spa and fitness along with outdoor pool.
Jeddah is unlike other cities in its race against time. It is not a capital city that can be compared in the world. Many books have been written about old and new Jeddah. Famous historians have carried out much research thereupon. Jeddah the Gate to the TWO Holy Mosques, the international trade center, the important seaport & home to the airport through which millions of Muslims from all across the world come to perform the Hajj, something that has been continuing for more than 14 centuries.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
The 253 newly renovated rooms include 168 superior singles, 21 executive rooms, 22 executive suites, 3 diplomatic suites, 14 executive clubs and 25 apartments. All rooms offer air-conditioned comfort, with modern amenities and 24/h room service.
King-size bed, writing table, table lamp, wardrobe, luggage bench, 2 TVs (84 channels), dining table in living room, minibar, telephone, wireless Internet connection and hairdryer
Queen-size bed, writing table, table lamp, wardrobe, luggage bench, TV (84 channels), minibar, telephone, wireless Internet connection, hairdryer, refrigerator, crockery, cutlery, dining table
Queen-size bed and twin beds, Writing table, table lamp, wardrobe, luggage bench, 3 TVs (84 channels), minibar, telephone, wireless Internet connection, hairdryer, living room, kitchen, dining table
Twin bed, writing table, table lamp, wardrobe, luggage bench, TV (84 channels), minibar, telephone, wireless Internet connection and hair dryer
Queen-size bed, writing table, table lamp, wardrobe, luggage bench, TV (84 channels), minibar, telephone, wireless Internet connection and hair dryer
King-size bed, bathrobe, TV cupboard, table lamp, wardrobe, luggage bench, TV (84 channels), minibar, telephone, wireless Internet connection and hair dryer
The La Veranda restaurant is situated between the swimming pool and the lobby. This is the great place to taste the different cuisine of mediterranean countries. Buffet and à la carte service (breakfast - midday - dinner)
Reviews collected from customers who booked on AccorHotels.com
The location is very good, the cleanliness of the rooms has to improve, specially the carpet. The mattress are too soft and need to be looked at. The power socket has to be connected separately, if you switch off the lights the power socket also gets off. If you're charging a mobile or laptop while you sleep with lights off it doesn't work
I'm a long time member of Accor Hotels program but this stay is worse one i have experienced. I had a twin room booked for 2 nights using Accor website. On arrival it turned out that i need to wait for about 1 hour as my room was not available yet at 9pm (booking confirmed and paid in advance). No welcome drink was offered despite my high accor status. Next day droped my laundry at 9am and supposed to be ready for my same evening - received it on my checkout next day desite several calls to laundry service and reception. I will never stay in this hotel ever. Extra rating for breakfast which was pretty good and included in room rate (normal price of 110 SAR for is way too much.
1st room was very old, smelly ond totally decrepit. Next room was "freshly renovated" but the bathroom was still decrepit and the renovation not done professionally, e.g. wall painting was exfoliating.Also big dirt spot on carpet, slow and instable internet connection, no chair for the desk. I did not get my Bonus Points for ACCOR Loyality Program, even if they told me they will do...
Dear valuable guest, Thank you for your feedback received following your stay at Pullman Alhamra Jeddah. We are sorry to learn that your stay on this occasion fell short of your expectations and I apologies for any discomfort or inconvenience caused. Please send me your ACCOR Loyalty member number to my email address email@example.com and I will take care of your points personally and give us a chance to welcome you in our hotel . The issues raised in your comments have been addressed to our engineering manager and front office manager to set in place to ensure that there is no recurrence of this failure in the future. Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Pullman Ahamra Jeddah and better meeting your expectations in the future. H0824firstname.lastname@example.org Hicham Elhallou
1. No towels 2. electric socket not working 3. green substance in the kettle 4. dirty cups 5. pubic hair on the drinks in the minibar 6. dirty sofa 7. loose wires in the bathroom 8. trying to charge double for breakfast 9. wanting to charge for the pepsi can I took from the minibar and then took to the reception when I found the pubic hair on it 10. not showing any signs of caring when you complain: not a single sorry, not even from the manager when I stormed into his office to moan about the overcharging. Accor: please not the huge number of complaints about this hotel and DO SOMETHING!
It is a very poor managed hotel, I stayed for 5 nights every evening I had to call after returning from the visit outside to ask for the towels. which would come after 15 = 20 mins I had to wait till then for a bath. even till 6 pm no towels were provided. very bad house keeping service. will never would like to stay in future in this hotel. had asked for a pick up for which was ready to pay but was flatly refused. absolutely pathetic experience at this cost
I stayed here for two nights and I was given a renovated room. A nightmare! AC was not working (in Jeddah it's usefull and basic in a 4 star hotel), room was dirty, not cleaned at all between the two nights, service unprofessional from the staff. Stress yourself to find another option than this Al Hamra by Pullman!
It is too late to call the room at 11.30 at night to apologise for your incompetence. The cost of a room far exceeds the quality of service. As well as arguing with the poorly trained manager: The bath was dirty; thankfully didn't have time to take one. the phone for room service didn't work: had to do a diverted call via reception. The food - very expensive - would have been over priced at half the price. In short: a 1 star hotel pretending to be something better than it is. Never again.
I thought that by choosing Pulmann, this would have been the guarantee of beautiful place. In fact they are refurbishing the hotel. I have not been disturbed by this, but existing room are in very poor condition. Wall paper is collapsing, carpet is dirty, bathroom... I was very disappointed.
DearSir, Thank you for your comments sent via TripAdvisor concerning your stay at Pullman Jeddah. In the first instance, may I offer my sincere apologies for the standard of the room that has been given to you didn't match your request .Please be assured that this is not a true reflection of the high standards upon which Pullman Jeddah prides itself. We genuinely regret those occasions when the service does not meet expectations and we are constantly monitoring our procedures to ensure that an efficient and reliable service is supplied. Thank you once again for your feedback and we hope we will have the pleasure of welcoming you back to Pullman Jeddah in the future. email@example.com Hicham EL Sincerely,
I checked in last week, room assigned was superior and surprisingly condition was terrible, water leaks in the toilet and not to mention the smell and dirty. This hotel does not even provide equipment to boil water. I am sorry but i will never stay here again. Usually i never critics on any hotel previously but this is very unaccepta
Dear Mr.Yasser, Thank you for taking the time to tell us about your experience at the Pullman Jeddah Alhamra. I am sorry that your experience did not meet your expectations,Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. on going renovation is taking a place, i hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Everything was good but always the guys forget to send a fruit basket and the newspaper..this is not the first time and I have to speak with the manager every time to take action and he takes immediate action,
Dear Mr. Hassan F Thank you for your feedback received following your recent stay at Pullman Alhamra. Please be assured that this is not a true reflection of the high standards upon which Pullman prides itself. The issues raised in your comment have been addressed with the front office manager team and retraining has been set in place to ensure that there is no recurrence of this failure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I hope we will have the pleasure of welcoming you back toPullman Jeddah and better meeting your expectations in the future. firstname.lastname@example.org Regards
Excellent hotel, very good position in the city , close to shops etc. Very good gymnasium. I will definitely be staying here again on my business trips. Could do with updating the TV's to accept HDMI input from a PC, HDMI port was there but inactive.
Dear Sir, We very much appreciate your comments regarding your stay at the Pullman Jeddah Alhamra. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards,
they has lovely staff , the bed is so comfortable , the room is nice and cold , their location is in the med of every thing . i did not tried the restaurant unfortunately , the price is worth . regards waleed al naji
Dear Valuable Guest, Thank you for your wonderful remarks, which I have shared with our associates. We are pleased to hear that great efforts have been made to accommodate your stay. We look forward to welcoming you back soon. Best Regards,
Upon check-in and advise of being a silver member, they failed to serve welcome drinks. They also left my luggage at the ground floor so I had to come down again to get it. The rooms were clean but just too old for accor standards. Upon check out I requested for limo service to the airport and the guy at the check-in just said they didnt have one and pointed me at the taxi. Very rude and lousy service
Dear SIR, Thank you for taking the time to tell us about your experience at the Pullman Jeddah Alhamra. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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