Hotel - Mercure Lille Centre Grand Place Hotel
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Mercure Hotel

Mercure Lille Centre Grand Place Hotel

2 boulevard Carnot 
59000  LILLE
FRANCE

1,021 reviews
TripAdvisor Rating Based on 1,021 reviews
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From 114.00 EUR Non member rate
From 108.30 EUR Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking  (Nearby)
  • Reduced mobility rooms
  • Pet allowed 10  EUR
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking  (Nearby)
  • Reduced mobility rooms
  • Pet allowed 10  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from different room categories: a Standard Room or a Superior Room to take advantage of a wider range of services.

  • 101 rooms
  • 101 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 1 family rooms
  • 4 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Lille Centre Grand Place Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,021 reviews

fredog2Al 2016/06/01
« Average »

Had a "junior suite", the equipment is OK but the room is very small and the bed is too close to the door. We had heard everyone walk in the corridor at night and in the morning, doors slaming etc, didn't feel relaxed and peaceful.

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Dear fredog2Al, We're sorry that you didn't feel relaxed and peaceful during your stay :-( Next time, don't hesitate to us speak about it, we shall change you chamber ! Best regards, Delphine Baudry General Manager

PMVHS 2016/03/31
« Easter break »

The only criticism is the obvious economy in the bathroom supplies ie wafer thin toilet paper & tissues and just a small bar of soap and a tube of showergel/shampoo attached to the wall - not really 4 star !

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Dear PMVHS, The Accor Group makes a commitment to reduce its waste ! We questioned our customers who are favorable to 84 % in the implementation to dispense it! We are persuaded that this criterion had escaped you;-) See you again soon, Delphine Baudry General Manager

Geoffrey K 2015/10/09
« Meeting for a tour »

We stayed that the Mercure Lille Grand Place Hotel due to location to both Train Stations. As we had to meet up with a tour group early in the morning. The staff were very helpful as we asked to leave some bags at the hotel as had booked to stay at the hotel after our tour.

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Dear Thank you for your good appreciation ! We are delighted to have been able to help you and hope to see you again very fast ! Yours Delphine Baudry General Manager

GeorgeWH1610 2015/10/01
« Great Hotel. »

Excellent Hotel, good helpful staff, nice prettily decorated, tidy and clean rooms, good food & bar service and a great location near the centre of town, easy walk from Eurolille station and to the Grand Place.

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Dear GeorgeWH1610, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lille Centre Grand Place. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Baudry General Manager

Phil S 2015/08/23
« Great location to explore Vieux Lille »

Conveniently located hotel. Friendly staff, nice building and quirky decor. Bedroom and bathroom were clean, modern and comfortable. Breakfast was a buffet with a reasonable range of things to eat and drink. We got what we expected for a fair price.

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Dear Phil S, Thanks to have taken time to share your experience further your recent stay in the Mercure Lille Centre Place. It is with a lot of pleasure that I pass on your remarks to all our team. We hope to have the pleasure to thank you verbally during a next stay in Lille. Very cordially Delphine Baudry General Manager

JOANNE19562014 2015/08/22
« Quaint hotel »

Quaint hotel in the GrandCentre of Lille within walking distance of restaurants & shops. Breakfast was limited in choice but was quite adequate . It would have been nice to have China cups & glasses in the rooms rather than paper cups. Staff were very friendly & extremely helpful.

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Daer JOANNE19562014, Thank you for having chosen the Mercure Lille Centre Grand Place as your stay in the North. We are delighted that you appreciated your stay among us ! During your next visit, do not hesitate to ask us for porcelain cups, we shall supply them to you with pleasure ! See you again soon ! Best Regards, Delphine Baudry General Manager

lionelg350 2015/08/11
« Good journey »

Good journey excepted the packing. On the web site the hotel put the logo P as parking that mean "hotel private parking" in fact the parking was a public one far from 5 minutes from the hotel and our car was full of luggages! Not appreciated.

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Dear lionelg350, I am anxious first of all to thank you for time begun to share with us your experience further to your stay in the Mercure Lille Centre Grand Place. I am sincerely sorry to learn that the absence of private parking lot distorted your stay. However, our web site indicates clearly that the parking lot is public, paying and nearby (100 meters) In spite of this incident we however hope to welcome you again. Very cordially Delphine Baudry General Manager

Malcolm159 2015/03/02
« Good base in Lille »

This a good central hotel in Lille just off the main square. The standard rooms are a bit compact but fine for a short visit. The breakfast buffet had a very good selection and was always being refilled. The reception staff were very helpful and on both nights recommended very good local restaurants, even booking the second one and getting a free drink for us on arrival. I would stay here again if visiting Lille.

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Dear Malcolm159, I thank you for choosing the Mercure Lille Centre Grand Place for your recent stay in Lille. I am delighted to see that your experience reached your expectations in terms of comfort as well as service quality. I have been very happy to share your positive feedback with the entire team. Awaiting for the pleasure to see you again very soon. Sincerely Delphine Baudry General Manager

M K 2015/01/28
« Really Great Stay »

Perfect Location, 5 mins walk from the Train Station, just off the main square. 10 mins to the old town and 10 mins to the main shopping area. We have a really nice room with a balcony from the bathroom and bedroom, would def. recommend.

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Dear M K, We deeply thank you for your very positive return further to your stay in our establishment, Mercure Lille Centre Grand Place. In the pleasure to receive you there again. Sincerly, Delphine baudry General Manager

Kusti S 2015/01/24
« Average business hotel »

Hotel is clean, tidy and functional. It is located around the corner from the Grand Place of Lille. If you expect something more, then this is not the place. Rooms are very small, service is average. Breakfast does not meet the usual standard of Mercure chain. Moreover, what I did not like, was no recognition of the Le Club membership at all. Having a platinum card was just as useful as having a discount-coupon from local supermarket.

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Dear Kusti S, Thank you for taking your time to post your serious comments about Mercure Lille Centre Grand Place Hoteland share your experience on Trip advisor. We are sorry for a part of service or equipments didn’t achieve some level of your expectation. We are regretted for the unsatisfactory situation that you met, and we promise that the service doesn’t represent the normal quality in our hotel. All of our staff would strive to continuously improve the quality of our services. We still hope to give you a warm reception once again for your next stay in Lille. Best Regards Delphine Baudry General Manager

Cigdem F 2015/01/20
« Very nicely situated hotel »

Everything was perfect except that since there was no place to leave the car in front of hotel, we left the car a few minutes on the sidewalk to get the luggages out and here we go, we got a sanction by the police.

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Dear Cigdem F, Thank you for taking your time to post your comment about Mercure Lille Centre Grand Place Hotel and share your experience on Trip advisor. We are glad that you have enjoyed our hotel’s location and services . We welcome you to come back visiting Lille and it would be our pleasure to give you warm reception again. Faithfully yours, Delphine Baudry General Manager

PetitGallois 2014/10/26
« Good location, tiny room »

Excellent location, near the main square. Helpful staff. But room was far too small for a 4-star hotel. It did not contain a chair or a table. Even for a single traveller it was inadequate. it had a small wardrobe but otherwise there was nowhere to put anything down, so could not understand why it contained a double bed.And the decoration was bizarre - like a giant triffid.

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Dear PetitGallois, Dear Customer, I thank you for having taken time to share your impressions further to your stay in the Mercure Lille Centre Grand Place Hotel. I am happy to read that you appreciated the reception which was reserved for you, as well as our place. We hope to have the pleasure to welcome you again soon, Best Regards, Delphine baudry General Manager

RodneyfromLondon 2014/10/26
« Good location, tight space »

Despite this hotel’s ideal location in the centre, my room, 221, which looked out on a street, was quiet at night. The renovation of an old building has been largely successful, retaining magnificent communal windows, but some of the decorations added, featuring large pictures of strange plants, are inappropriate, especially above bedheads. My room was extremely cramped: there was barely workspace for my laptop, and virtually no space for placing personal items. If a partner had been sharing the room, the situation would have been intolerable; surely it would be better to install a single bed, instead of the double bed supplied? The TV worked well, there was a safe and a small fridge, which were adequate, but the wardrobe was tiny. The lighting and power points were better than in many hotels, except in the bathroom, where shaving took place in the shadow. The key card also acted as a power source agent, but when it was removed the lights all went out immediately; this is very unusual in hotels of this category, where there is normally a time delay. The free WiFi worked well, but it was irritating to have to renew it every 24 hours during a three-day stay. The breakfast buffet was so expensive that it would clearly have been too copious for me. The reception staff were pleasant and efficient. The room information on the back of the door was in very small print in both French and English, and the English text was also in a very faint colour. The check-out time was given on the room card, but behind the place where the key card was placed, so only visible when in the room.

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Dear RodneyfromLondon, We thank you for having taken time to share your opinion on your stay in our Mercure Lille Centre Grand Place hotel. In a usual way, the hotels of town centre have rooms of surface lower than hotel rooms in suburb. For your information, we arrange room Privilege with a surface more important than the standard rooms. Furthermore, these are equipped with a bedding up-market exclusive Mercure, of a station of reception iPhone / iPad, of a machine Nespresso and the other attentions for better conditions of relaxation or work. During a next stay do not hesitate to reserve this type of room. Looking forward to receiving you in our Mercure hotel. Kind Regards, Delphine baudry General Manager

Derek S 2014/10/01
« Central Hotel »

Very comfortable hotel central to the old town. Breakfast fair. Dinner not tried - if available. I need to add 200 characters minmum but what more to add? Still need more and still can't think of anything more to add!

Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review

Dear Derek S, Thank you very much for taking the time to post your thoughts on here. We are happy you enjoyed your visit, and I hope we can welcome you back to Mercure Lille Centre Grand Place Hotel very soon. Kind regards, Delphine Baudry General Manager

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