Grand Hotel Bregenz - MGallery

Customer review rating (ALL Rating) 4.6/5 1,569 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Perfect location for your casino and festival visit

  • Ideal accessibility by public transport

  • Outdoor terrace and conservatory with comfortable fireplace

  • ALLSAFE-certified hotel

  • Put on your running shoes and start running

Our accommodation(s)

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Hotel location

Grand Hotel Bregenz - MGallery

Platz Der Wiener Symphoniker 2
6900 BREGENZ
Austria

GPS:47.50306, 9.738

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DIVVY

Our DIVVY Restaurant is dedicated to fine French "Art de Vivre". Enjoy excellent food made from the best local and French ingredients, created by award-winning chef Frederic Vardon & his dedicated team.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,569 reviews

TripAdvisor Rating  4.0/5  274 reviews

Certificate of excellence 2023

Very satisfied

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Pleasant rooms and perfect service. Was a very good rest after a long day at work

Dear Roman K., Thank you very much for sharing your feedback following your recent stay at the Grand Hotel Bregenz - MGallery. I'm thrilled to hear that you found your experience with us to be exceptional. It's delightful to know that you had a pleasant rest in our comfortable rooms and enjoyed the perfect service provided by our team after a long day of work. Your perfect scores across all aspects of your stay are greatly appreciated, and I'm delighted that we were able to meet and exceed your expectations. Your satisfaction is our top priority, and it's wonderful to hear that we achieved this during your time with us. We look forward to welcoming you back to the Grand Hotel Bregenz - MGallery in the near future for another exceptional stay. Warm regards, Yazan Jarbou Guest Relation Supervisor Grand Hotel Bregenz - MGallery

Great location. Fantastic breakfast.

Customer review rating 4.5/5

Lr Couples - Confirmed reviews ALL

Great experience once again. This is our go to hotel everytime we come to Bregenz. One critic: this time we did not get a welcome drink.

Dear Mr. R., Thank you for taking the time to share your feedback regarding your recent stay at the Grand Hotel Bregenz - MGallery. We are delighted to hear that you enjoyed our great location and fantastic breakfast once again. It's always a pleasure to welcome back returning guests like yourself. We apologize for the oversight regarding the welcome drink during your recent stay. Please rest assured that we will address this issue with our team to ensure that such oversights do not occur in the future. We are glad to hear that you were satisfied with your accommodation, the WiFi, and the cleanliness of the hotel. Your recognition of the lady at breakfast is greatly appreciated, and we will be sure to pass on your kind words to her. Thank you for your loyalty as a member of the ALL - Accor Live Limitless loyalty program, and for your recommendation. We value your feedback and hope to welcome you back to our hotel on your next visit to Bregenz. Best regards, Yazan Jarbou Guest Relation Supervisor Grand Hotel Bregenz - MGallery

Great value

Customer review rating 5.0/5

Tibor Friends - Confirmed reviews ALL

Comfortable bedding, great breakfast buffet, excellent customer service.

Dear Tibor, Thank you for choosing to stay at the Grand Hotel Bregenz - MGallery and for sharing your excellent feedback. We are thrilled to hear that you had a great experience, and we appreciate your positive comments. It's wonderful to know that you found the bedding comfortable, enjoyed the great breakfast buffet, and experienced excellent customer service. We also appreciate your recognition of Anna Beteva from our team, and we will be sure to pass along your compliments to her. Your perfect ratings for various aspects of your stay, including arrival and check-in, accommodation, breakfast, our team, check-out, value for money, and cleanliness, are truly appreciated. We are glad to have exceeded your expectations, and we value your loyalty as a member of the ALL – Accor Live Limitless loyalty program. We look forward to welcoming you back to the Grand Hotel Bregenz - MGallery for another exceptional experience in the future. If you have any further comments or preferences for your next visit, please feel free to let us know. Best regards, Yazan Jarbou Guest Relation Supervisor Grand Hotel Bregenz - MGallery

Customer review rating 4.5/5

Ellie Couples - Confirmed reviews ALL

The whole experience was magnificent, we felt cosseted and cared for. A hotel is two things - the physical amenity and the staff. In your case both were of an exemplary standard. The only reason I put 9 instead of 10 is because our room smelled of cigarette smoke when we arrived and from time to time the smell would return more strongly out of the air conditioning.

Thank you, Ellie, for your valuable feedback. We're thrilled to hear that you had a magnificent experience and felt well taken care of during your stay. Providing excellent service and maintaining high standards are our top priorities, and we're delighted that both the physical amenities and our staff met your expectations. We apologize for the inconvenience caused by the cigarette smoke smell in your room. Please rest assured that we take cleanliness and the comfort of our guests very seriously, and we will address this issue promptly to ensure it doesn't happen again in the future. We appreciate your honesty and thank you for taking the time to share your thoughts with us. It would be our pleasure to welcome you back for another wonderful experience at Grand Hotel Bregenz - MGallery. Warm regards, Yazan Jarbou Guest Relation Supervisor

Overall good hotel

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Extremely unfriendly welcome at the reception. Upon arrival, two hotel employees were in intense discussion and did not bother to interrupt their conversation to welcome us. After a couple of minutes we asked if this was the reception and the answer was "you just have to wait". The whole check-in procedure was so unfriendly that we really did not feel welcome. There was also zero explanation for instance about the restaurant, breakfast etc. It is a pity as otherwise the hotel was good.

Dear Mr B., Thank you for taking the time and trouble to complete a survey following your recent stay at The Grand Hotel Bregenz. At Mgallery we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. It allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of welcome you again in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly at ce… Yours sincerely, Cédric Schiller - Operation Manager

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Other web-users rate our hotel

  • 890 reviews 9.4/10 Location
  • 1,150 reviews 7.7/10 Room
  • 1,163 reviews 8.5/10 Service
  • 17 reviews 8/10 WiFi
  • 757 reviews 9.5/10 Breakfast
  • 567 reviews 7.1/10 Comfort
  • 375 reviews 7.7/10 Cleanliness
  • 177 reviews 4.1/10 Value

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