ibis London Heathrow Airport 3 stars

Customer review rating (ALL Rating) 4.0/5 2,900 reviews

Best price
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112 Bath Rd, Hayes, Middlesex, London Heathrow Airport, UB3 5AL LONDON, United Kingdom

Description

Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • Hoppa Bus shuttle service can take hotel guests to and from the airport

  • Less than 20 minutes from nearest underground to central London & a short drive to Thorpe Park

  • Full service in-house Restaurant & Bar (Hotel is CASHLESS)

  • On-site paid parking & EV charging facilities

Our accommodation(s)

Hotel location

ibis London Heathrow Airport

112 Bath Rd, Hayes, Middlesex, London Heathrow Airport
UB3 5AL LONDON
United Kingdom

GPS:51.480789, -0.430683

Telephone
Fax +44 20 8564 7894

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGG'S KITCHEN & BAR

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,900 reviews

TripAdvisor Rating  3.5/5  6,201 reviews

Good experience

TripAdvisor rating 5.0/5

Miles H TripAdvisor review

Amin and Rana - Convenient location, Very helpful staff! I was stuck in the airport area overnight and this place saved me from having to stay up for two days. Breakfast available, clean rooms. Overall reception staff was great and cheap car park

Staff very polite and good value for money

Customer review rating 4.5/5

Shane P. F. Business - Confirmed reviews ALL

I usually stay at Premier Inn but their internet is so slow 1/2 mb. I’ve wrote many emails with no response over 15 years. Appalling. Ibis has 85mb - comfortable beds - food very good and staff really professional. Location a bit difficult to get too - but worth the effort.

Dear SHANE F., Thank you for your kind words and for choosing IBIS London Heathrow Airport. We're delighted to hear that you found our staff polite, our accommodations comfortable, and our services good value for money. We're also pleased that you appreciated our high-speed internet, delicious food offerings, and professional staff. We understand that the location may pose some challenges, but we're glad to know that you found it worth the effort. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Seema Dharani Front of House Team Leader

Friendly staff in well located hotel.

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Pleasant

Dear JOHN ALEXANDER N., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Seema Dharani, Front of House Team Leader

Great location, comfy bed, decent bathroom, quiet, great breakfast, rubbish parking app

Customer review rating 3.5/5

Pete Families - Confirmed reviews ALL

Excellent value for money. Breakfast was great, staff were nice. The parking app is rubbish. I arrived to check in about 22:30. I didn't notice the parking signs explaining the app at first and had to switch my phone torch on to read them. I then had to download a new app since it's not a common one (phone and pay). I had to first register the app by entering all my details, but it didn't work properly, then I added my car, then add my credit card, then add all my details again, it crashed a little (even though I have the latest Samsung phone) as the app is rubbish, so I entered my details a third time. When I then finally set up a parking session it didn't show on the app screen or give a confirmation, so I did it again, but at least it then said I shouldn't do this twice. I really can't fault the hotel but these parking apps are terrible. I have it now if I go back, but I also don't want to keep the app on the off chance that I go back to that hotel. Get rid of the stupid app and have a quick log-in screen on entry to the hotel. Problem solved.

Dear PETER C., Thank you for sharing your detailed feedback with us following your recent stay. We're pleased to hear that you found our location great, the bed comfy, the bathroom decent, and enjoyed our breakfast offerings. We're also glad that you found our staff nice. We apologize for the inconvenience you experienced with the parking app. Your feedback regarding the technical issues you encountered is valuable to us, and we will certainly pass it on to the management and the partnered company responsible for the app. In the meantime, we'd like to inform you that guests have the option to pay for parking at reception within the first 20 minutes of arrival. We understand that the app may not be the most convenient option for everyone, and we appreciate your suggestion for a quick log-in screen at the hotel entrance. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back. Warm regards, Seema Dharani, Front of House Team Leader

Good stay

Customer review rating 4.5/5

Sam Couples - Confirmed reviews ALL

Very good stay no trouble at all and no noise from airport bonus

Dear SAM H., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Seema Dharani, Front of House Team Leader

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Other web-users rate our hotel

  • 3,272 reviews 8.7/10 Location
  • 4,671 reviews 5.9/10 Room
  • 4,396 reviews 8.3/10 Service
  • 97 reviews 7.7/10 WiFi
  • 2,323 reviews 4.3/10 Comfort
  • 2,043 reviews 7/10 Cleanliness
  • 1,105 reviews 7.5/10 Breakfast

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