Hotel - Mercure Hotel Munich Neuperlach South
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Mercure Hotel

Mercure Hotel Munich Neuperlach South

Rudolf-Vogel-Bogen 3 
81739  MUNICH
GERMANY

771 reviews
TripAdvisor Rating Based on 771 reviews
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Select your dates 69.00 EUR
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 07:00-22:30

Business services

  • 12 meeting room(s)
  • Self service business centre  (Nearby)
  • Copy/print service available
See all services

Our rooms

At the 4-star Mercure Hotel München Neuperlach Süd, you can choose between Standard Rooms with a queen-size bed, double bed or twin beds and Privilege Rooms with a queen-size bed or a queen-size bed plus sofa. We also have roomsavailable for guests with reduced mobility. All 253 rooms have free WIFI access. Two children aged up to 12 may stay in your room free of charge. Your pet is also welcome to stay with us (charge of EUR 10/night).

  • 253 rooms
  • 100% non-smoking hotel
  • 134 family rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Hotel Munich Neuperlach South

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 771 reviews
Eduardo K 2017/03/19
« perfect location for business »

The hotel is very close to U-Bahn; Neuperlach Sud station. I enjoyed from a clean room, a smiley and helpful team and from the TV in front of the bar. In few words I was not looking for something else.

alexalaf 2016/12/04
« Very good choice, perfect value for money »

Very good accommodation, really close to metro station (about 15min from center). Clean and nice rooms, helpful and happy staff. Also very nice breakfast buffet. Good value for money. Absolutely recommended!

, Front Office Manager at Mercure Hotel Munich Neuperlach South, responded to this review

Dear alexalaf, thank you so much for your positive feedback. We are happy you've enjoyed your stay and we were able to satisfy you. I hope to see you soon in our hotel! Sina Beste

53michalpoland 2016/11/20
« Room service »

Hello, I'm frequent visitor in this hotel but this time I will remember as the one of the worst one. 1) during 2 nights I saw exactly the same eye lenses pack (I'm not using eye lenses) putting inside "the vent" (I don't know if this thing was really vent -on the right side of the door on the roof). I took a picture of this - this is not acceptable from my perspective. 2) after first day I found dirty glass inside my bathroom so it was not cleaned 3) there was no shower gel in the room (both nights) This is not what I am expecting paying 270EUR for two nights. Best regards Michal Ostrowski

, Front Office Manager at Mercure Hotel Munich Neuperlach South, responded to this review

Dear Mr. Ostrowski, thank you for your feedback. That´s how we can work on our service and improve it, so we can satisfy all our guests. I´m sorry to hear about your negative experience in our hotel. These mistakes shouldn´t happen at all. Be sure we are going to talk with the department of housekeeping about this so it won´t happen anymore. I really hope we didn´t lose you as our guest and you are giving us an other chance. So we can prove you, that we can do better than this. Sina Beste

Laugaga 2016/10/24
« Poor Service »

I stayed at this hotel five days. My hotel membership makes me entitle room upgrade. I also requested this when I made booking AND checking it. When I entered my room and found no upgrade. I called to reception desk and the staff told me the hotel was fully booked. He would arrange mini bar upgrade. Should the staff offer it initially? Moreover, I checked the hotel was not fully booked on that day (Oct 09). On the other hand, I reported the coffee machine was out of order consecutive 3 morning. However, the coffee machine still did not work on the 4th morning. Well. I could drink tea. But I found all of the tea bags were taken away. I don't know the reason behind!!! Why they took away my tea bags???? Furthermore, the housekeeping staff MUST FORGET TO replenish the hotel room amenities every day. 1. only provided shower cap on the first day. No shower cap was replenished from 2nd to 5th day AND Day 2: box tissue in washroom and cotton puff were missing Day 3: shampoo was missing Day 4: cotton puff was missing I highly recommend to prepare a checklist for housekeeping staff to assist them to replenish hotel amenities

jeremybennett 2016/08/01
« Not really suited to business travel »

On the whole I like the Accor hotel chain, and I expect a stay in a Mercure hotel, their mid-range chain, to be easy and comfortable. However our visit on this occasion coincided with the start of German school holidays, the hotel was heaving with tourists, and the staff were clearly struggling to cope. The premium WiFi was out of service from Thursday evening onwards, and the reaction of the staff was that "the hotel was busy, so what could I expect". This is just not acceptable for a premium service and makes the hotel completely unviable for business travel. The situation is aggravated by poor mobile coverage at this location, so the alternative of connecting to the Internet via cellphone was not an option. Otherwise the hotel was functional, if a little tired - the bathroom and bedroom were both rather cramped and the plumbing in need of servicing.

h0792-gm, Manager at Mercure Hotel Munich Neuperlach South, responded to this review

Thank you for staying at Mercure Hotel München Neuperlach Süd and the time to write down your experience. I deeply regret that the services did not meet your expectations. For the inconvenience, we ask for forgiveness. The Mercure brand hotels are everything to offer the best possible service for your stays. Your opinion is for us, therefore, of great interest. In addition, we can ensure that the necessary measures are taken to ensure the quality of services that will improve identified long term. Thank you very much for your comments yet. We hope to gain your confidence in your next night again, and we will be happy to soon welcome back with us. Sincerely Andreas Holzl - Hotel Manager

antonia951 2015/08/30
« Mercure with poor service »

I am writing for the second time about this hotel, which went from bad to worse from the first visit to the next. This must be one of the very few four-star hotels, if not the only one in Munich, that lacks air-conditioning. On a hot summer like the one we just had, this can be a deal breaker. Add to this the very poor and unfriendly service at the front-desk and a visitor will leave with bad impressions and no desire to return. The treatment we received, the attitude we encountered, even as Accor silver card holders, the lack of simple apologies for gross mistakes such as the wrong assignment of the room will not be easily forgotten.

philg1067 2015/05/05
« Not very satisfied »

We booked a room for two people, but there was only one of everything in the room: One wine glass, one beer glass, one tea cup, one coffee cup, one toothbrush. When I brought this up with reception they said I could get more from reception. When I book a room for two people I expect the room to be set up for two people. This has happened before when we stayed at this hotel. Also we booked a premium package so that we could have premium internet, but when I asked for the login details at reception I was told to use the free one. When we realised this was not correct we went back to reception to ask for the logon details and were rudely told to wait. Again this unwillingness to provide premium logon details has happened on 3 separate stays at this hotel. Once we finally had the logon details, it did not work. it took me several hours to resolve this. REception was very unhelpful. I could not use the phone in my room as it did not seem to be connected so had to use my mobile phone to speak to Connect3 in order to resolve the issue and get internet working on my laptop. Finally, the room was incredibly hot and we could not work out how to put airconditioning on.

antonia951 2015/01/31
« Mercure: Average hotel for Business »

This is a decent hotel geared towards business travelers, though it is far from a 4-star quality. It is well connected to the center, with a U and S-Bahn station nearby. The visit was marred by unfriendly and unhelpful staff.

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