Novotel Paris Les Halles hotel

"Novotel Les Halles"

20th May 2012, 24Jim, Glasgow, United Kingdom

The hotel staff could not have given us better service. They were courteous and very helpful in all matters particularly the Concierge. The hotel is perfectly located for the Metro and is within walking distance of many of the Parisian landmarks. We enjoyed our stay and the only downside was the lack of storage space in the room and the uncomfortable pillows. Otherwise the hotel could not be faulted.

"Terrific location, very child-friendly, but some (minor) flaws"

7th May 2012, Minnilux, Brussels, Belgium

On the positive side, the location of the hotel is unbeatable in terms of the easy access (on foot) to some of Paris's major tourist attractions. It is a decided advantage for families with young children (and a stroller) not to have to use the metro and be able to walk to the Louvre, Notre Dame, and even the Champs Elysées. The staff is also very child-friendly (we received a special kid welcome pack upon check-in and there was a clown at breakfast, making balloon animals for the children). Overall the staff was very friendly and helpful. The breakfast buffet was good value for money and provided a good selection of food.However, the rooms themselves were on the small side (executive room booked for 3) and the air-conditioning wasn't working properly (not a huge deal, because it wasn't hot during our stay, but still annoying). There is also some major renovation work going on at the Les Halles mall/ metro stop, which was rather unsightly and a bit creepy at night.

Management responseDear Guest,Thank you for choosing the Novotel Paris Les Halles for your stay in Paris and for taking the time to share your comments on Tripadvisor.Les Halles are going through major renovations and we are doing our best to welcome our guest in a pleasant environment. However, we are glad to see that despite these works you enjoyed our central location and the quality of our services.We look forward to welcoming you again with your family during your next trip to Paris.Best regards,Julien Donzel, General Manager
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"Very nice Hotel with a perfect localization"

30th April 2012, Rafael95, Sao Paulo, Brazil

The top points to be emphazised are:Very nice/good Hotel Perfect localizationThe surounding area is quite intersting for tourism(Louvre, Notre Dame,Jardin de Toullerie, etc) , restaurants , shopping (rue de Rivoli et Rue Saint Honoré). Also important , is just aside to Metro(Chatelet ).

Management responseDear Guest,Thank you for choosing the Novotel Paris Les Halles for your stay in Paris and for taking the time to share your tips on Tripadvisor.I am pleased to see that you enjoyed the place and our services. Looking forward to welcoming you again during your next trip to Paris.Best regards,Julien Donzel, General Manager
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"Great hotel central to all places of interest"

22nd April 2012, Melbourne, Australia

This hotel is located in a very central position adjacent to the Fountain of the Innocents, 10 mins to the Louvre and 10 mins to Notre Dam. The rooms are comfortable and it has a good bar/lounge for unwoinding after a day touring. The staff are all very friendly and extremely helpfull. All speak good English. There are a lot of works going on at the rear of the hotel and it pays to request a courtyard room if you want to sleep in.

Management responseDear Guest,I would like to thank you for staying at our hotel and for taking the time to share your experience on trip advisor.Les Halles are going through major renovations and we are doing our best to reduce the noise during the work. However, we are glad to see that despite the works you enjoyed our central location and you had a pleasant stay with us.Looking forward to the pleasure of welcoming you again at the Novotel les Halles.Best regards, Julien Donzel, General Manager
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"Nice Hotel, great location, shame about the car park"

20th April 2012, MDRathbone, Runcorn, United Kingdom

Great hotel with nice clean bedrooms. Staff very friendly and helpful. Breakfast was fantastic with a great choice to suit everyone. Some nice extras too such as cuddly toys for the kids and a magician at breakfast in the restaurant! Only criticism is that the underground car park is out of action LONG TERM for refurbishment. This was one of our main reasons for chosing this hotel in this location and we were given no advance warning. Thought it should at least have been mentioned on the 'welcome' e-mails. Alternative car park was advised but it is a bit of a trek especially with luggage and children! Didn't put us off though and hope to return once the car park is finished!

Management responseDear Guest,Thank you for choosing our hotel during your recent stay in Paris and for sharing your impressions with us.I am glad to read that you enjoyed our central location and our services but I do understand your disappointment, Les Halles are going through major renovations and we are doing our best to arrange our services accordingly. Trusting you will not hold this against us and looking forward to the pleasure of welcoming you again during your next trip to Paris.Best regards,Julien Donzel, General Manager
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"Location, Location and top quality branded hotel. very much recommended."

11th April 2012, Samuel_IL, Israel

Great Stay. Excellent location, Excellent breakfast (paid). Top quality branded hotel. We stayed at this hotel some years back and, again, enjoyed the stay.Only thing missing is free WiFi. It is about time that European hotels provide this basic service for free.

Management responseDear Guest,Thank you for choosing the Novotel Paris Les Halles for your stay in Paris and for taking the time to share your experience on Tripadvisor.I am glad to see that you enjoyed the place and location. However, I have taken good note of your comments on the WIFI.I look forward to the pleasure of welcoming you again soon,Best regards,Julien Donzel, General Manager
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"Paris in the Spring"

5th April 2012

The hotel was very accomodating and the staff was very friendly and helpful from the time we checked in until we left. The breakfast buffet had a good selection and a reasonable price. The location of the hotel was perfect...center of the city. Close to the metro station and many restaurants,shopping and attractions within walking distance.

Management responseDear Guest,Thank you for choosing the Novotel Paris Les Halles for your stay in Paris and for taking the time to share your comments on Tripadvisor.I am sincerely happy to read that you enjoyed our central location and that you had a nice time with us.I am looking forward to welcoming you again at the Novotel Paris Les Halles.Best Regards,Julien Donzel, General Manager
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"Novotel Les Halles"

1st April 2012, Princeton, New Jersey, USA

The location is in walking distance of the Louvre, Notre Dame, and both sides of the river, which was perfect for us. I stayed at this location 12 or so years ago and liked it then, which is why I returned. The area is busy, so if you want quiet at night, ask for a room that doesn't overlook the Beirut Cafe!If you can't survive on the typical French breakfast of coffee, croissant and juice, then eating at the hotel's breakfast buffet might suit you. I personally found it very expensive and the American style eggs, bacon, etc. were cold and we ate very early one morning.There is an AWESOME Boulangerie on the Rue de Halles, right near the Novotel, with the best treats. That's where we had breakfast.On the Rue de St. Denis is a lovely cafe called Le Petit Chatelet. We dined on fabulous lunches there.The Novotel staff made us feel as though we were at home for the week. They knew us by sight. Greeted us. And, they were always available for questions and guidance.Shopping in the area is plentiful. It is a breeze to get from Charles DeGaulle airport and back on the RER/Metro.

Management responseDear Guest,Thank you for choosing the Novotel Paris Les Halles for your stay in Paris and for taking the time to share your experience on Tripadvisor.I am glad to see that you enjoyed the place and location. However, I have taken good note of your comments on our breakfast and will forward them to our Food & Beverage Manager in order to check and avoid this incident again in the future.I look forward to the pleasure of seeing you again soon,Best regards,Julien Donzel, General Manager
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"Very pleasant hotel"

20th February 2012, Salisbury, United Kingdom

This is a good location - very central for Paris sites, and being off the main roads by Les Halles shopping area, is also relatively quiet for a city centre hotel. Not the cheapest, but food in restranut very good, service very friendly and pleasant. I would reccomend this hotel for a short break in Paris.

"Very pleased"

16th February 2012, Keerbergen, Belgium

Very nice hotel, great service, room was roomy enough for us with two kids 5 and 8. Wel placed to visit Paris. Parking under the hotel, unfortunately not completely included in the room price. Recommended.

Management responseDear Guest,Thank you for staying at the Novotel Paris Les Halles during your last visit to Paris and for taking the time to share your comments on tripadvisor.It is always a pleasure to see satisfied customers as we do our best to provide the best service. Looking forward to welcoming you again soon.Best regards,Julien Donzel, General Manager
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"Nice Hotel well located"

12th January 2012, Barcelona, Spain

Everything was fine unless the noise because some workers close to the Hotel. Breakfast good but many people in some specific hours. Well located around the main streets and near the Louvre. Near metro and some good restaurants.

Management responseDear Guest,Thank you for choosing our hotel for your recent stay in Paris and for sharing your impressions with Trip advisor.I am really sorry that you were disturbed by the works. It is true that les Halles are going through major renovations and we are doing our best to reduce the disturbance caused by them. However, it’s nice to see that despite this issue, you enjoyed your stay with us.Looking forward to welcoming you again at the Novotel Paris Les Halles.Best regards,Julien Donzel, General Manager
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"Unmatched service"

9th January 2012, Boston, Massachusetts, USA

I don't have a bad thing to say. My stay at the Novotel Les Halles was the highlight of being in Paris (which is tough to beat). The hotel is in an ideal location for sightseeing and the service within the hotel was top-notch. I will most definitely continue to stay at Novotel hotels in all future travels.

Management responseDear Guest,Thank you very much for sharing such a nice comments on trip advisor.I am really delighted to read that you enjoyed our central location together with all our services.I look forward to welcoming you again at the Novotel Paris Les Halles during your next trip to Paris.Best regards,Julien Donzel, General Manager
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"Good location, good size of hotel room"

20th October 2011, Melbourne, Australia

Good location, good size of hotel room, very helpful staff, but problem was the bathroom tub was leaking, water run through wall to the carpet of bedroom. Good for family with young children, they provide separate sofa bed for each child.

"catastrophic services"

8th October 2011, Paris, France

although I had A favourite card I waited 15mns for check-in as nobody came to special priority check-in. first room I was given was not done and people had just left!after lunch I noticed that a client of the hotel had attacked his girlfriend outside and she was shaken. It took several minutes for security to intervene and nobody at reception wanted to call the policein the morning of the 1st night, despite the do not disturb sign, I found tthe maid in my bedroom when I came back from my meeting. As I expected nobody to come in had left my computer on! I complained to the reception immediately and they said that the manager would call me. I waited 3 hours and he did not.Service was really a shamble and definetely the worst Novotel I stayed in my lifeJ Villa

Management responseDear Guest,I would like to thank you for staying at our hotel and for letting us know about the issues you encountered recently.I really apologize for not calling you and I am sincerely sorry to read you were not fully satisfied during your stay with us. Would you be kind to contact me at h0785-am@accor.com so we can find a way to apologize for all the issues you encountered during your stay with us. Once again please excuse us for these unusual disturbances.We sincerely hope that you will still consider us the next time you come to Paris and that we will be able to show you some improvement. Best regards,Julien Donzel, General Manager
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"Anniversary in Paris"

30th September 2011, Kidwelly, United Kingdom

Spent two nights at this Excellent Hotel. Location, cleanliness facilities and room size all fantastic value. All staff were polite and helpful. As it was our wedding anniversary had arranged for flowers to be delivered to the room, this was no problem and we also received complimentary champagne and chocolates. Notre Dam and Louvre all within walking distance, metro station directly outside hotel. We will definitely return.Mark and Lorna

Management responseDear Guest,I would like to thank you for choosing the Novotel Paris Les Halles during your recent stay in Paris and for taking the time to write your review on Tripadvisor.I am really glad to read you enjoyed your stay with us and I look forward to welcoming you again very soon. Best regards,Julien Donzel, General Manager
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"Good little room - and quite central"

28th September 2011, bangkok

This was a great little hotel. The staff were friendly and willing to help. The rooms were not specacular, but for Paris, we cannot complain. They had everything to make the stay enjoyable. I would definitely recommend this hotel if staying on a budget,

Management responseDear Guest,I would like to thank you for choosing our hotel during your trip to Paris and for your very kind recommendation.It is really a pleasure for me to read that our guests are fully satisfied with our location and our quality of services. I truly hope to be able to welcome you again very soon.Sincerely,Julien Donzel, General Manager
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"Novotel Paris Les Halles - mostly good but could do better"

8th September 2011, London, United Kingdom

The breakfast service really let this hotel down. There was nothing wrong with the food - it was good quality and great variety. The only problem with the food was they kept running out of things and nobody noticed except the customers. At one point I noticed that there were no plates for hot breakfast, the milk had run out on the coffee machine, there were no baguettes and the yoghurt bowls were empty.Queues were the other failing. At one point I counted 10 empty prepared tables whilst there was a queue of people waiting to be seated. I travel widely and visit many hotels and I have never seen this poor level of efficiency in a hotel of this grading.

Management responseDear Guest,I would like to thank you for choosing our hotel and for taking the time to let us know about your recent experience.I am really sorry about the issues you encountered during the breakfast. I will share your feedback with the restaurant manager to make sure this unusual issue does not occur again.Your comments are very valuable as they help us to improve our services rendition.I truly hope you will still consider our hotel for your next visit in Paris.Best regards,Julien Donzel, General Manager
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