Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.0/5 2,641 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Hotel certified by Clean & Safe seal. Medical support offered.

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to many restaurants, cafes and transport

  • Seasonal swimming pool, fitness club and play areas for children.

  • 6 meeting rooms equipped for a capacity of 280 people

Our accommodation(s)

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,641 reviews

TripAdvisor Rating  4.0/5  3,661 reviews

Disappointing Choice

TripAdvisor rating 2.0/5

traveluser Solo travel - TripAdvisor review

I stayed at the Novotel Lisboa for two nights as part of a group tour and found it to be a disappointing hotel experience. While the staff was helpful, and the breakfast was tasty, the location was really inconvenient for touring Lisbon. It was quite a long walk to anyplace that a tourist would want to be. The room itself was a bit rundown and excessively hot. I was told that the air conditioning hadn’t been turned on and that I should open a window. Easier said than done, since the opening mechanism was broken and the entire window was fogged over. It should also be noted that there was a good deal of construction noise during the day. All in all, this is not a hotel that I’d recommend.

Not bad for the price and location

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

We were able to park the car with no in and out privileges. The hotel did not provide heat in the room and it was a bit cold.

Dear SANDRA G., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Ramos Front Office Assistant Manager

Customer review rating 1.5/5

Sby Families - Confirmed reviews ALL

A little bit disappointed with the cleaness of the room and the bathroom.

Dear SALAH B., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiana Ramos Front Office Assistant Manager

Good location, but tired and HOT rooms.

Customer review rating 3.0/5

Mike K. Couples - Confirmed reviews ALL

The manager, Claudia, and receptionist, Tatsiana, were most helpful in trying to rectify the uncontrolled Air Conditioning in our room. Unfortunately, this has been an ongoing issue for them. I understand the hotel is to be renovated this year, including the air conditioning. On arrival, the front desk was slow to greet us, lacking any warmth and no apparent recognition of our Accor member status. Hotel culture is only average compared to many hotels we have stayed in elsewhere.

Dear MICHAEL K., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiana Ramos Front Office Assistant Manager

ok hotel

Customer review rating 3.0/5

Logan E. Friends - Confirmed reviews ALL

comfortable & breakfasts ok there were 3 of us in a tripe room and the lad in the sofa bed was freezing cold you need to provide a duvet for them as a blanket was not enough

Dear LOGAN E., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiana Ramos Front Office Assistant Manager

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Other web-users rate our hotel

  • 1,360 reviews 7.6/10 Location
  • 2,387 reviews 5.2/10 Room
  • 1,752 reviews 7.7/10 Service
  • 183 reviews 3.4/10 WiFi
  • 1,515 reviews 8.6/10 Breakfast
  • 1,486 reviews 4.7/10 Comfort
  • 879 reviews 4.5/10 Cleanliness
  • 629 reviews 6.5/10 Food

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