Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.0/5 2,630 reviews

Novotel Lisboa - Image 1
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Avenida José Malhoa 1 1A, 1099-051 LISBOA, Portugal

Description

Hotel extras

  • Hotel certified by Clean & Safe seal. Medical support offered.

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to many restaurants, cafes and transport

  • Seasonal swimming pool, fitness club and play areas for children.

  • 6 meeting rooms equipped for a capacity of 280 people

Our accommodation(s)

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Telephone
+351 21 724 4800

Calls to a national
fixed network

Fax +351 21 724 4801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,630 reviews

TripAdvisor Rating  4.0/5  3,666 reviews

Poor maintenace

Customer review rating 3.0/5

Simon A. Families - Confirmed reviews ALL

For the 3 nights stay we changed 3 rooms. First room was with very strong smell of the sigarets, second room was not maintained at all. Mold on bathroom walls, dirty sheets, broken lamps, broken toilet accessories, broken windows... The last room was assigned as a renovated one, but even here, the door was not closing properly and the phone was not working. I understand that Novotel is not 5 star hotel, but around all the Accor hotels I stayed at, Lisbon one is definitely the worst and not worth its money.

Dear SIMON A., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Monteiro Reception

Too much noise

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Construction noise, planes noise, cars noise, neighbors noise 🤯

Dear FABRICE T., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiana Ramos Front Office Assistant Manager

Nice Stay in the Renovated Room

Customer review rating 4.5/5

Josh S. Families - Confirmed reviews ALL

We checked in for a long weekend stay to be prepared for a US Embassy visit on the Monday. On arrival, we got upgrade to a newly renovated room and we loved it. The colors and decor were great. It's my 3rd stay in this hotel and this was the best. The gym is decent. The pool area is nice although it would have been great to have F&B service out there. The restaurant staff is really nice. The video games in the lobby could function better. It's likely time to replace what they've got there.

Dear JOSHUA SETH S., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Ramos Front Office Assistant Manager

ESTANCIA AGRADABLE

Customer review rating 5.0/5

Felisa M. D. L. C. O. Families - Confirmed reviews ALL

EXPERIENCIA POSITIVA

Dear FELI MARIA DE LA CALLE O., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Ramos Front Office Assistant Manager

Not so good stay

Customer review rating 1.5/5

Edouard J. Families - Confirmed reviews ALL

Hello, I can't complain overall about the hotel/staff itself, but our stay has not been an unforgettable one (this is the first time we face this experience in an Accor group hotel). To summarize quickly, we (my wife + 2 young kids) stayed in this hotel from April 8 to April 12. 1/ the first 2 nights have been lovely 2/ The night on April 10 has been quite complicated due to noisy & uninterrupted plumbing/pipes issue. As said, it has been a very trick situation and our night has been very complicated (basically we slept just a little). Shits happen. The next morning, we nicely went to the reception to ask to fix it (note we are not the ones used to complain) and we have been said that the maintenance team will fix it and they apologized for the inconvenience. All good, as said, shits happen. 2/ we came back the same day in the room around 11pm after having diner downtown thinking we will have a great night. So, the noise was even worst so I went to the reception. Results: - not sure the maintenance team went to try to fix it - I ask the reception staff on duty if I was able to talk to the "hotel manager/responsible staff" on site - I have been said she was the one managing the hotel at that time (which I personally doubt, I stay in Accor group hotel for ages - and I even deal with Accor with work purpose). - So I asked the person to check by herself how tricky it was in the room - what she did and 1000% agreed that it was not acceptable - but she concluded there was nothing she can do as the hotel was fully booked and left the room without a word - not nice at all. - Again, we have always been nice - we try to be good people for our karma. So, a second and even worst awful night. The next morning - check out - we came to the reception to explain (nicely) and we have been asked the hotel manager will get back to us for at least explanations (today is April 21, I don't expect anymore someone to get back to me). In addition, we finally ask the reception to request the maintenance team to intervene again at least for the next ones staying in that room. Conclusion, we spent maybe 500 EUR ish for 4 nights including 2 nightmare nights. We have always been nice and polite and in particular you were supposed to get back to us for explanation, what you did not. I really hope the next visitors staying in the room 223 on April 12 have slept properly. This email is also send to Accor Group Customer service for follow. I remain available anytime, as you said at the reception during the check out "we have your contact details" ;) Best regards Edouard J. / still reachable by email of mobile.

Dear EDOUARD J., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; once again no words will be enough to express our apologies, we have send you an email to the email provided for a follow up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiana Ramos Front Office Assistant Manager

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Other web-users rate our hotel

  • 1,342 reviews 7.6/10 Location
  • 2,397 reviews 5.2/10 Room
  • 1,755 reviews 7.9/10 Service
  • 178 reviews 3.7/10 WiFi
  • 1,501 reviews 4.5/10 Comfort
  • 1,494 reviews 8.6/10 Breakfast
  • 875 reviews 4.6/10 Cleanliness
  • 578 reviews 4.4/10 Vibe

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.