Hotel addressFleischmarkt 1a
How to reach the hotelGPS :N 48° 12' 40.23'' E 16° 22' 29.38''
Contact the hotel
- Tel. (+43)1/534600
- Fax. (+43)1/53460232
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Hotel Mercure Wien Zentrum - hotel reviews in Vienna
Hotel code: 0781
Accorhotels.com customer reviews in partnership with TripAdvisor
"A really good experience"
10th December 2012, Gogolina, Holbaek, Denmark
The location of the hotel is superb, and the staff was very helpful. The room was vell-equipped, and there was no noise fra the street (we were at the sixth floor). Can indeed recommend. We didn't try the hotel restaurant.View management response »
Management responseDear guest,to read such a comment is making us smiling!Thank you so much for posting you motivating words on tripadvisor!Our team wishes you a peaceful and thoughtful adventseason!Best wishes from festive Vienna!Katharina Moustakas & teamGuest Relation
6th December 2012, Zanichelli
The front desk service and information was great and professional. But rhe neighbordhood was too noisy. We really appreciated the complimentary city tour! It was a great idea... The only thing that was messing was a complimentary breakfast.View management response »
Management responseDear guest,thank you very much for posting your comment on tripadvisor.We are happy to hear your positive words about our staff, that is very important for us.Our hotel is situated in the most famous location in Vienna, please be ensured that we are working very close with our neighborhood, to guarantee our guests the well-earned night`s sleep.We are looking forward to welcoming you again in our hotel!Best wishes from festive ViennaKatharina Moustakas & TeamGuest Relation
"Pre Christmas joy in Vienna"
5th December 2012, Accorclubmember, Godalming, United Kingdom
This is a hotel in two parts situated very close together. We stayed in the smaller Fleischmarkt location. Overall very comfortable although rooms are quite small. Not a real problem if you are only sleeping there. The location is great for sightseeing. The cathedral is a short walk as is the U-Bahn and tram stop at Schwedenplatz .We travelled easily around the city with our travel passes. Breakfast room and bar are quite tight and breakfast only averege. However, there are cafes nearby which do a Viennese breakfast quite cheaply if you are prepared to venture out early. Reception staff were very friendly and spoke good English. We would have been hard presseed to find a better hotel for the money. Join Accor club for the best rates.View management response »
Management responseDear guests,thank you for your detailed review regarding your stay with us.Great, that you could enjoy our excellent location right in the heart of the beautiful Viennese city center. We are sorry that our breakfast didn`t meet your full expectation!Fine that you`ve explored the Le Club benefits of our free loyality program!Our team wishes you a thoughtful and peaceful advent season!Best regard from festive ViennaKatharina Moustakas & TeamGuest Relation
21st August 2012, HongKong_ChrisT, Hong Kong, China
I stayed here 3 nights last weeks! Very good location, its located in the city center of Vienna, you can reach the Metro and tram station within 3-5 mins! Very nice room and clean ! Very nice staff , they are friendly and helpful! I would stay here again.View management response »
Management responseDear Guest,Thanks very much for spending some time to write a comment about us!I am happy we had an enthusiastic guest with us! It’s a pleasure to read that you could enjoy the wonderful location, the cleanliness of the hotel and the helpful staff!You are always welcome at Mercure Wien Zentrum!Best greetings from ViennaElena Covelli & TeamGuest Relation
"Feel like at home"
16th August 2012, sobeslav
When you enter first time the hotel, everyone is smilling and helpfull.It just we are glad you are here. Great room, perfect breakfast, any quetsion you have they answer in the best way they can. Hotel is very quiet but just next to the heart of the city.View management response »
Management responseDear Guest,thank you so much for describing your experience in Mercure Wien Zentrum!Reading that we could make You happy is for us all is the best motivation! Please keep good memories of your travel!I hope to welcoming you again!Elena Covelli & TeamGuest Relation
"Excellent Location for Shopping and Sightseeing"
10th August 2012, ZUMA99, Tokyo, Japan
Located in the Bermuda Triangle for the Viennese Party Scene. Also footwalk to all shopping and main area. Very good located place, unfortunately the hall way on the fourth floor smells. I worried about the noises from outside, but it was okay, (thanks double glass window).View management response »
Management responseDear Guest,Thank you so much for having described your experience here in Mercure Wien Zentrum!It is a pleasure to read that you could enjoy the perfect and central location of our hotel and you also had a good sleep! I hope you had a good trip back home and look forward welcoming you again in Mercure Wien Zentrum!Best wishes,Elena Covelli & TeamGuest Relation
8th August 2012, AndyTheB, London, United Kingdom
Perfectly-located nice hotel. Friendly staff and good breakfast. Rooms are clean and nice, but rather small for business travellers. The only problem was noise from the construction sites near the hotel, but I think it is temporary issue.View management response »
Management responseDear Guest,thank you so much for your nice words about us and for the time you dedicate in writing them on Tripadvisor! I can confirm that the works near the hotel have already finished!I hope you could totally enjoy your time here and I hope you will choose again our Mercure Wien Zentrum for your next stay in Vienna!Best wishes,Elena Covelli & TeamGuest Relation
7th August 2012, Charl0tteDenmark, Denmark
The hotel is located very central and in the old part of Vienna. It is close to alot of sightseeing places. Nice restaurants and supermarkets nearby. Free wi-fi worked perfectly. The same did the aircondition. The room was wonderful and so was the breakfast. Pleasant and helpful staff. The beds were a bit too soft and the television switched off after approximately 20-30 minutes. We just switched it back on. Otherwise all other things were perfect. We will definitely consider staying at this hotel again.View management response »
Management responseDear Guest,thank you very much for the time you took to write us a positive feedback! I am glad you liked the room’s style, the breakfast buffet and you found the staff helpful! I just rebooted our TV System and the issue you experienced might have been solved.I hope you will keep good memories of Vienna and I hope to welcoming you again in our hotel!Best greetings,Elena Covelli & TeamGuest Relation
19th June 2012, Pme55, Reisterstown, Maryland, USA
We selected the Mercure hotel in Vienna because of our very positive previous experiences with Mercure hotels in Europe. This hotel was very well located in Vienna's city center. We had two major problems during our stay:1. The air-condition was being serviced during our stay and the hotel was aware of this issue and did not advise us when we made our reservation or on check-in. There was nothing they could do since the entire system was under repair.2. The lack of air condition required us to open the window. Across the street from this hotel are two night clubs that are open through the night and noise is very loud into the early morning hours. This would not have been a problem if the air condition worked.We discussed this issue with the front desk every morning and on the third morning they offered us a room discount of 30 Euros, which we accepted, but did not feel that was adequate compensation. We stayed at the hotel for 3 nights.View management response »
Management responseDear guest,thank you for taking your time to describe your experiences during your stay with us.First of all, we would like to apologize for the described inconveniences!At the moment our hotel is equipped with a central cooling system, during you stay a fan belt was broken! So the system couldn’t work, and we had a terrible heat in Vienna during this weekend. We are now doing technical works to improve our system to an controllable air condition in the rooms. The maintenance work will be finished at the end of July.We deeply regret your bad impressions and we hope that you can accept our deepest apologize for your uncomfortable stay because of the temperature.We hope to welcoming you again to get the chance to convince you from our services and quality!Best regardsKatharina Moustakas & TeamGuest Relation
10th June 2012, BigalPerth_Australia, Perth, Australia
the hotel was overall great value for money. The location was great, close enough to everything. The staff were friendly and very helpful, and the room was nice. The only issues we had with the room was the lack of air-conditioning and the wireless didn't work very well in the room. The breakfast was nice but a little expensive, would have been nice to have the option to have it included in the price.View management response »
Management responseDear guest,we would like to thank you for your positive words regarding your stay with us.We appreciate your comments for our great staff, thank you a lot!Our team is very happy to tell you, that we are rebuilding our air-condition system, so that our guests can regulate their temperature in the roomsindividually for the personal well-being. The renovation will end at the end of July!We are looking forward to welcoming you again in our hotel, that you can use our new air condition!Grettings from ViennaKatharina Moustakas & TeamGuest Relation
"City Break in Vienna"
21st April 2012, gjakins569, East Grinstead, United Kingdom
Hotel was clean, modern and conveniently placed for a city break in Vienna. The city centre is easily walkable but the tour bus trip was also interesting and good value. Vienna lived up to expectations in terms of its grandeur, spectacular buildings and collection of upmarket stores.View management response »
Management responseDear guest,It`s a pleasure to read, that you`ve obviously enjoyed your stay in Vienna! We are happy that you could appreciate our excellent position right in the heart of the city center.We hope, that you will choose our hotel for your next stay in Vienna.Best wishes from ViennaKatharina Moustakas & teamGuest Relation
"the hotel you need"
11th April 2012, Brussels
very good location, very nice staff, excellent breakfast, nicely decorated rooms, close to the airport bus,View management response »
Management responseDear guest,to read such a headline and such a feedback regarding to your stay with us is a real pleasure!Thank you so much!We hope to welcoming you again as soon as possible!Sunny greetings from ViennaKatharina Moustakas & TeamGuest Relation
3rd March 2012, durmanov, Moscow
Excellent hotel with a modern ambient atmosphere; stylishly decorated rooms; comfortable beds and deluxe shower. Location is superb - 5 mintes leisurely walk to Stephansplatz - could not be better. Booked it on a special sales deal, so the price was better than value for money, I suppose, because it was in low season. The neighbourhood is very safe and queit.View management response »
Management responseDear guest,thank you so much for sharing your positive experiences with us.It`s great, that you `ve enjoyed our new renovated rooms and our modern "Mercure" Style, we are also very proud of our excellent location.To hear such a feedback, makes us every day happier to work, we will share your commentswith our team.We hope to meet you again in our hotel!Best wishes from sunny viennaKatharina Moustakas & team Hotel Mercure Wien Zentrum