Hotel Mercure Wien Zentrum

Customer review rating (ALL Rating) 4.6/5 1,483 reviews

Hotel Mercure Wien Zentrum - Image 1
Hotel Mercure Wien Zentrum - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • EXCELLENT LOCATION: just 5 minutes from Stephansplatz

  • Located in the historic city center

  • Modern Privilege Rooms on high floors with free minibar and Nespresso coffee machine

  • Awarded the Austrian Ecolabel

Our accommodation(s)

Single Bed

Standard Single Room

  • One person
  • 16 / 172 sq ft
  • Bedding 4 x Single bed(s) and 1 x Queen size bed(s)
  • Views: City View

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Hotel location

Hotel Mercure Wien Zentrum

Fleischmarkt 1a
1010 VIENNA
Austria

GPS:48.211361, 16.374772

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GO WIEN

We spoil our guests with our range of delicious Austrian and international dishes. Our specially selected wines are the perfect complement to your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,483 reviews

TripAdvisor Rating  4.0/5  1,929 reviews

Certificate of excellence 2023

The location is very easy to find, close to the the sightseeing places.

Customer review rating 5.0/5

Ling Families - Confirmed reviews ALL

The staffs are very helpful. Room is clean. The location is very convinient.

Dear Ling X., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

Customer review rating 0.5/5

Katja Couples - Confirmed reviews ALL

No airconditioning

Dear Ekatarina F., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. I am sorry that your experience did not meet your expectations regarding the temperature in your room; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager Mercure Wien Zentrum

good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

it is all well done.

Dearest Tatjana, we highly appreciate the wonderful feedback about your stay at the Hotel Mercure Wien Zentrum. Thank you for sharing your experience, we are looking forward to your next visit! Best regards from Vienna, Salvatore Baingiu Assistant FO Manager Mercure Wien Zentrum

Great location but that's it

Customer review rating 3.0/5

Atanas Couples - Confirmed reviews ALL

The hotel is located in a great area and even though its crowded and full of places around it, it was quiet. Everyone from the staff was really nice and helpful. This is where the good things end. Our room had lots of issues (room 705): - squeaking bed - it felt like the bed would break below us - broken shower - it was really difficult to take a shower as the shower hose had holes and the water couldn't make it to the hand piece, the shower head on the top wasn't working at all as its pipe had a huge hole in it. - there were stains (of blood??!?!) on the floor right in front of the bathroom - the floor felt like it was never washed, please spend some time to wash it and make it look better - the breakfast was okayish but some things just randomly dissappeared and were never refilled (for example fresh cucumbers, totaly weird) I encourage you to inspect your rooms frequently and fix outstanding issues, it will greatly improve the experience for your guests. One last note - everyone from the staff was really nice and helpful - the receptionists, the waiters and the rest of the people in the lobby bar as well as everyone else.

Dear Mr. A., we very much appreciate your constructive comments and detailed, positive review regarding your stay at the Hotel Mercure Wien Zentrum. We will do our best in order to improve our services and do better in the future! Thank you for sharing your experience with us, we hope to see you again soon and also that your next visit will be even more pleasant than the previous one. Best regards from beautiful Vienna, Salvatore Baingiu Assistant FO Manager Mercure Wien Zentrum

Clean and well located

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Staff were friendly and helpful, we had a great stay

Dearest Alma, we thank you kindly for the wonderful feedback about your stay at the Hotel Mercure Wien Zentrum, and also for sharing your experience, we are looking forward to your next visit! Best regards from Vienna, Salvatore Baingiu Assistant FO Manager Mercure Wien Zentrum

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Other web-users rate our hotel

  • 1,493 reviews 9.7/10 Location
  • 1,304 reviews 7.1/10 Room
  • 1,269 reviews 9.4/10 Service
  • 21 reviews 6.5/10 WiFi
  • 689 reviews 4.3/10 Comfort
  • 668 reviews 7.9/10 Breakfast
  • 465 reviews 8.5/10 Cleanliness
  • 176 reviews 3.4/10 Amenities

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