ibis Lyon Gerland Musée des Confluences 3 stars

Customer review rating (ALL Rating) 4.4/5 1,593 reviews

ibis Lyon Gerland Musée des Confluences - Image 1
ibis Lyon Gerland Musée des Confluences - Image 2
ibis Lyon Gerland Musée des Confluences - Image 3
ibis Lyon Gerland Musée des Confluences - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Certified ALLSAFE by Bureau Véritas

  • Private closed and paid parking with direct access to the hotel

  • Close to public transport (10 min from Perrache TGV Station) and freeway

  • Next to public transportation (TGV Perrache Station 10 min) and freeway

  • Light snacks on offer at any time, 24/7

Our accommodation(s)

Hotel location

ibis Lyon Gerland Musée des Confluences

68 Avenue Leclerc, Les Berges du Rhone
69007 LYON
France

GPS:45.733239, 4.822805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

3 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,593 reviews

TripAdvisor Rating  4.0/5  711 reviews

Good basic hotel, clean with good food.

Customer review rating 4.5/5

Peter C. Couples - Confirmed reviews ALL

Stayed two nights, used the parking and restaurant . Room was clean. Only negatives was the room was small and no kettle, but I knew this when I booked. Parking and restaurant were both very good.

Dear PETER C., Thank you for taking the time to tell us about your experience at the ibis Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La réception / Sandrine- Ibis Lyon Gerland Musée des Confluences 68 Avenue Leclerc, 69007 Lyon 04 78 58 30 70 h0… Web: http://www.ibis.com/fr/hotel-0778-ibis-lyon-gerland-musee-des-confluences/index.shtml

Good stay

Customer review rating 4.5/5

Guillaume Families - Confirmed reviews ALL

Well located and quick access to tramway. Room was OK. Nice breakfast.

Bonjour Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous laisser un commentaire, votre avis est important pour nous. Nous nous réjouissons d’apprendre que vous avez passé un excellent séjour au sein de notre hôtel, et que vous avez apprécié la qualité de nos services En espérant, vous revoir pour un prochain séjour, Bien cordialement, Hugo La réception

Normal

Customer review rating 3.5/5

Alex Solo - Confirmed reviews ALL

Good

Dear ALEXANDER R., We very much appreciate your comments regarding your stay at the ibis Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natascha - Front Desk Ibis Lyon Gerland Musée des Confluences 68 Avenue Leclerc, 69007 Lyon 04 78 58 30 70

Cold bedroom

Customer review rating 4.0/5

Caro Couples - Confirmed reviews ALL

Staff very friendly Cold in bedroom Unfortunately at the bar we was told it was closed when they were still many people there drinking maybe there friends Not sure if I would go back to that particular hotel as there is a very big choice in Lyon

Good morning Mrs U., Thank you for taking the time to leave us a comment. Your opinion is important to us. Customer satisfaction is at the heart of our business, which is why we make it our priority. We are delighted to hear that you had an excellent stay at our hotel, and that you appreciated the quality of our services. Please be aware that your stay took place during a seasonal transition period when we were unable to turn on the heating. At present it is working correctly. We also have extra blankets available at reception. During your stay, please do not hesitate to ask reception to look into your request so that we can find a solution together. We are very sorry to hear about your situation. After a certain time, the bar no longer serves drinks. However, those present can continue to consume their drinks ordered before the last service. We hope that you will give us another opportunity to earn your trust during your next stay, Yours sincerely Hugo The reception

Overall an OK hotel

Customer review rating 3.0/5

Nicky Families - Confirmed reviews ALL

Your staff were great and the general facilities were also pretty good. The room was very small and needs an update - just very basic facilities (the oldest hairdryer ever!) - just does not really live up to standards in my book. Also, we were there over the Rugby World cup and I was disappointed that the hotel pool was not open (closed for the season) it was still very hot and considering a major event was on it would have been nice to have had the option to have a swim. Location is pretty good.

Good morning Madam NICKY, Thank you for taking the time to leave us a comment. Your opinion is important to us. Customer satisfaction is at the heart of our business, which is why we make it our priority. We are sorry that your stay did not fully meet your expectations. Please be assured that all our rooms comply with the specifications imposed by the Ibis brand. Our swimming pool service is only open during the summer period from May to September. We have experienced a period of high heat late for the season as normally we have already put out a little wool to keep warm. We hope that you will give us another opportunity to earn your trust during a future stay, Yours sincerely Hugo The reception

In partnership with TripAdvisor

Other web-users rate our hotel

  • 658 reviews 8/10 Location
  • 1,005 reviews 5.8/10 Room
  • 1,049 reviews 9.4/10 Service
  • 7 reviews 8.8/10 WiFi
  • 563 reviews 8.9/10 Breakfast
  • 332 reviews 7.4/10 Cleanliness
  • 223 reviews 3.7/10 Value
  • 195 reviews 4.4/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Lyon