Hotel address226 West 52nd Street
10019 NEW YORK
How to reach the hotelGPS :N 40° 45' 45.98'' W 73° 59' 0.93''
Contact the hotel
- Tel. (+1)212/315-0100
- Fax. (+1)212/765-5365
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Novotel New York Times Square - hotel reviews in New York
Hotel code: 0753
Accorhotels.com customer reviews in partnership with TripAdvisor
"Novatel NY - Very Poor experience"
23rd September 2013, phillips603, Dublin, Ireland
I stayed for 6 nights with some nights costing up to $450 pn. Overall I was very disappointed with the service and do not believe it was value for money in any regard.and I would not choose to stay there again. (in fact I sayed in NY on the 16th September and stayed in the Hilton instead).Specifically :- BA lost my luggage on the Friday and delviered on the sunday. The concergie never informed me my luggage arrived despite me calling them. On Monday evening I reveived a call from the Concierge that they had my luggage since Sunday but did not have the romm number on the log. This was a major inconvenience and unavcceptable - I requested the conceriege to inform the management of my dis-satisfaction but heard nothing.- No movie service - No room service- renovations on going so common areas were not clean (carpets etc). Noise of drills.- no service elevator in operations so slow lift service due to housekeeping using main elevators.regardsBrian Phillips
22nd September 2013, tessadog2, wales
Great location , I expected better service at breakfast time as had to ask for coffee refill every morning as staff seemed more interested in asking you to sign the bill also work was in final week of renovation
21st September 2013, dinesh_mistry2, Preston, United Kingdom
Fantastic location, breakfast with a view of Time Square, walking distance of all the theaters. The Novotel Hotel was very inviting and pleasant to stay, the breakfast was fabulous and service during breakfast was noteworthy. Only downside is I had to pay for the internet. It should be free, inclusive in the rate, not something as add on. 99% people now carry smart phones or laptops, hence internet is a necessity. Novotel just announced the internet is now free in all hotels in UK, it should be extended to all !
"Great location, nice rooms & fair prices"
21st September 2013, erikagalli, Sao Paulo, Brazil
The hotel has just gone through a major renovation, so that the lobby, rooms and other facilities look brand new! The room was very comfortable, with two big size beds, nicely equiped bathroom and enough space for my parents and I to have an enjoyable stay.The best thing about Novotel NY is its location: close to Times Square from a walking distance but not so close as to be anoyed by all the noise and lights. There are a lot of options nearby for breakfast (we haven't had it at the hotel) and groceries if you like. And you are literally among the major theaters in Broadway.
20th September 2013, Wrld2See, Chicago, Illinois, USA
Clean hotel with very quiet rooms. Room service was unavailable, with no explanation. The redone rooms are very nice but the sinks are very shallow and splash water everywhere. Further, the hinged, glass panel door on the shower/bathtub leaks all over the floor. The staff was very pleasant. If you want to be near Times Square, this is a solid, reliable choice.
"Porter, Daughter (and mother)!"
16th September 2013, RozP2, Farnborough, United Kingdom
Refurbished since our last visit and extremely comfy. View from our 33rd floor bedroom was fabulous; reception staff very personable. The terrace refurbishment is, we believe, nearly finished and should be even better - again, lovely view of Time SquareView management response »
Management responseThank you for taking the time to provide us we feedback! We are so glad you enjoyed the improvements we have made on property and appreciate your kind words about our staff. Hope to see you again soon!
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.