Novotel New York Times Square hotel

"Great Location"

20th May 2012, EltonJames, Walnut Creek, California, USA

The location of the hotel is great! We had a quiet, smoke-free room, with good service. We propose that the hotel provide free WiFi in the rooms.

"Pleasant stay"

16th May 2012, Sjoerd1, Hoogerheide, The Netherlands

We stayed in this hotel for the second time. Both times were a very pleasant stay for us en maybe not the last time. The future will tell.......

"Nice stay in Union Square"

9th May 2012, Luiss05, Torino, Italia

it was my 4th time in NYC and 1st in this hotel. location is great, i had a square view room and i could see Time square by the window. it was the 52th, also not far from central park. Service was excellent and recommendations that i followed for restaurants were greeat. they have a gym where you can have an indoor run while seeing Times square, amazing. when it is my 5th time in NYC, i will re-book again

Management responseDear Luiss05,Thank you so much for sharing your wonderful feedback about your stay at the Novotel New York.I am thrilled to see that you enjoyed the amazing location of our property so much as well as the excellent quality of our services. Your kind words mean a lot to us as we strive to offer our guests a hotel experience that goes beyond their expectations.We would be pleased to assist you should you have any questions or for any future enquiries and we are looking forward to hosting you again during your next trip to the city.Best regards,Marc Sternagel
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"Poor customer service"

29th April 2012, mrssarah, Sydney, Australia

This hotel was close to Time Square and its overall presentation is very good. My issue was with the rooms. Our non-smoking room smelt of cigarette. As a non-smoking family travelling with a baby, we complained to the staff. We were told that there is nothing they could do. I asked if we could swap rooms. I was told that this was not possible. On check-out I complained again to the front desk staff. They did not care. I was not offered any apology or a discount. Completely dissatisfied with my experience at the Novotel.

Management responseDear Mrssarah,Thank you for taking the time to share your feedback about your stay at the Novotel New York. Please allow me to express my sincerest apologies for the inconveniences you had to encounter regarding your room assignment. Your feedback is very important as it enables us to offer services that exceed our guests’ expectations. Please be assured that we have taken your review into account to make sure this issue will not reoccur.We hope you and your family will reconsider staying with us again in the future so we can provide you with a better service.Please do not hesitate to contact us should you need any further assistance.Best regards,Marc Sternagel
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"3 day stay"

26th April 2012, Lexestrex, Amsterdam, The Netherlands

carpet very dirty and it seems that this was also the case in the room of friends of ours who had the same issue

Management responseDear Lexestrex,Thank you for taking the time to share your feedback about your stay at the Novotel New York.Please accept my apologies for the inconveniences you and your friends had to encounter regarding the carpeting of the room. Please rest assured that your review has been taken into account; I will forward the information to our team to make sure proper measures will be taken to address this issue.I am glad to share with you that our property will go under major renovations starting January 2013. This project is very exciting as we will be able to offer our guests a brand new room concept featuring new furniture and carpeting. I am certain that our future product will perfectly match your expectations.Please do not hesitate to contact us for any further information; we would be thrilled to assist you.Best regards,Marc Sternagel
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"Cleanliness in room"

23rd April 2012, Varberg123, Varberg, Sweden

You need to steam the carpet-floor replace it it was dirty. The prize for the breakfast buffé was prozed to high.

Management responseDear Varberg123,Thank you for sharing your comments about your stay at the Novotel New York.I understand your frustration in regards to the carpeting of the room and I would like to apologize for the inconvenience you experienced. Your feedback is very important to us as we strive to offer our guests a hotel experience as pleasant as possible. Please be assured that we will take proper measures to address the problem.Please feel free to contact us should you need any further assistance; it would be our pleasure to assist you.Best regards,Marc Sternagel
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"New York in Spring"

16th April 2012, agottlieb_12, Konigstein im Taunus, Germany

Perfect location, close to Times Square and number of metro stations.Many attractions nearby reachable by foot.Good breakfast buffet with full range of cold and hot buffet.

Management responseDear Agottlieb_12, Thank you for your comments!I am glad to read you enjoyed our property so much. I am looking forward to seeing you back at the Novotel New York.Best regards,Marc Sternagel
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"Not at all up to Novotel Standards"

11th April 2012, 10110106, sydney

I have stayed at few Novotel Hotels before and this has to be the worst among all of them. The location of the hotel is just perfect and hence i booked this hotel. But the rooms are so tiny. Staff is not helpful at all. Rather rude at some times. The building has Air con and heating problems. Not a great hotel to stay if you like your sleep.

Management responseDear Novotel guest,first of all thank you for sharing your feedback about your recent stay. Unfortunately we were not able to fully meet your expectations. I can assure you that I will discuss your feedback with my Management Team to ensure we will improve our service commitment.. Guest Service is our highest priority and we will ensure that all our employees understand the importance of it and demonstrate it on a daily basis.I also would like to inform you that the property runs a so called two pipe system, which allows us to either cool or heat the property. We therefore experience occasionally, especially in shoulder seasons, some challenges to balance the temperature throughout the building. We will soon undergo a general renovation of the property and this issue will be fixed by then.Please do accept my sincere apologies for the inconvenience you have experienced and I hope we will get another opportunity in the future to present you the Novotel hospitality.SincerelyMarc Sternagel
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"Great location and Great hotel"

11th April 2012, Kirton in Lindsey, United Kingdom

Just as the title! Great location for Times Square and a great example of Novotel and thier standards. Super friendly staff as well......... If I had to find something to improve on, maybe the rooms could come with Tea/Coffee facilities.........All in all the perfect hotel for a NYC break.

Management responseDear Guest,Thank you so much for your wonderful feedback! It is so nice to hear that you had such an enjoyable stay at the Novotel New York.I really do appreciate your kind words; it means a lot to us as we work hard to maintain our high standards in accommodations as well as service.Please do not hesitate to contact us for any questions or enquiries; we would be pleased to assist you.Best regards,Marc Sternagel.
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"It was great."

10th April 2012, Budapest

I liked to location (each of the most important attraction couls be reached very easy), the service and the room as well. The bed is comfortable which is very rare.

Management responseDear Guest,Thank you for sharing your comments about your stay at the Novotel New York; it is always a pleasure receiving positive feedback.I am delighted to read that you enjoyed our property so much; we strive to offer our guests a hotel experience as pleasant as possible.We are looking forward to hosting you again during your next trip to the city.Kind regards,Marc Sternagel.
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"Everithing Excelent!"

30th March 2012, Teresopolis, Brazil

It's great hotel. Near every place, under the hotel has a Duane Reade if you don't have breakfast in your hospity, you can do it in Duane Reade, cheap e excelente quality. The bedroom is very clena, the employees is very attencious e friendily.

Management responseDear Guest,Thank you for your great comments! It is always a pleasure receiving positive feedback.I really appreciate your kind words about our team. Your satisfaction is our motivation and we strive to offer our guests the excellent service we are renowned for.We hope you will choose the Novotel New York again for your next trip to the city.Best regards,Marc Sternagel.
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"Good as allways"

22nd March 2012, San Juan, Puerto Rico

Great location and service. i will recommend this hotel as I think has a lot aof value to offer. Personnel was kind and very helpfull at all times............................................................................................................................................. .

Management responseDear Guest,Thank you so much for your great review!I am delighted you enjoyed your stay at the Novotel New York and acknowledged the professionalism and friendliness of our team.We hope having you stay with us again in the future.Please let us know if you have any questions, it would be our pleasure to assist you.Best regards,Marc Sternagel.
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"Great location, great terrace, horible rooms"

17th March 2012, Atlanta, Georgia, USA

The location of the Hotel is very convenient to the theater district and all Midtown locations however the rooms are in desperate need of renovation. The mattresses are very firm and uncomfortable. The hotel staff is very nice and accommodating. Heather, the evening bartender is wonderful. The outside terrace along Broadway is unique and is the reason we stayed at this hotel. This would be a great NYC hotel if it were not for the rooms and the mattresses. Considering that the rooms are outdated, this hotel is way overpriced.

Management responseThank you for taking the time to share your comments concerning your stay at the Novotel New York.I am glad to see that you enjoyed the exceptional location of our property as well as our terrace, which provides amazing views of Broadway and Times Square.Excellent service is what we strive to be known for and we really appreciate you noticed the positive attitude of our staff. Your feedback will serve as an encouragement to our teams to continually improve the quality of our services.I will share your comments with Heather to let her know were very satisfied with her service!However I understand your feeling about the rooms and apologize if we didn’t meet your expectations.I am more than pleased to let you know that we will go under the complete and amazing renovation of our rooms from January 2013. This is a particularly exciting project as we will offer you a brand new room concept.We invite you to reconsider the Novotel New York for your next trip to the city to see the great changes we have made.Please feel free to contact us if you need any further information and we will be glad to assist you.Best regards,Marc Sternagel.
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"Great location and reliable standards"

14th March 2012, Melbourne

The Novotel chain is not the most hip or trendy place to stay in New York, but it's services and standards are reliable and it is in a fantastic location. Our room was big by NY standards and as we were on the 33rd floor, it was extremely quiet. Overall, we had a fantastic time and were very happy with our choice of accommodation.

"Should have been great"

9th March 2012, blip6161, Australia

Well Accor as a group normally provide excellent service and hotels, the times square hotel is the exception. From the moment we arrived till the moment we left the staff could not have done less to assist with anything, from faulty items in the rooms to a very poor quality breakfast complete with cracked cups and plates. The room was just OK at the price and location. The door looked like it had seen better days and had been attempted to be kicked in a few times. The location is great and if the staff gave slightly more than a damn about being there it could be just OK if they try. Otherwise they are obviously selling based on location and name, shame accor, shame.

"A corner of Paris in New York"

8th March 2012, NileCrocodile, London

Well located hotel near Times Square. Rooms bigger than I anticipated for New York. Everything clean and well maintained. Breakfast was a good buffet selection, although not included in room price. The first room allocated was next to the lift shaft and a bit noisy, but it was no problem being relocated to a quieter room. The hotel is part of a French group and attracts lots of French speakers adding to the cosmopolitan atmosphere for your New York stay.

"Rooms lacked basic facilities"

7th March 2012, Perth

Rooms were of good size.Mini bar was sensor based and had no free space so could not store cold items in room.No tea / coffee making facilities in room.We found the concierge to be unhelpful.Location convenient to Times Square which was very busy and tourist orientated. We will stay in a different part of Manhatten on our next visit if possible.

"good location"

29th February 2012, Perth, Australia

Great Location. Easy to get to Time Square and the nice end of town. Room was spacious, so plenty of space for luggage. Bathroom was very roomy also. Only disappointment was the way the room was cleaned each day, very basic, bed was hardly made.

"unfriendly front desk"

25th February 2012, Sao Paulo, Brazil

It was the second time I stayed in Novotel Times SquareI had problems with booking in the first time, and after write to the manager, and he said in the next time, he would to do the best for the inconvenience, because the front desk don't followed the rules of AClub, Im a Aclub Gold memberI asked only one Late check-out, but again the reception was very unfriendly, even quoting the previous problem, was not only interested in applying the rules properly Aclub explicit, and after talking too much stress could 2h late-checkoutI live in Brazil, and always I stay in a Sofitel Jequitimar, they are so different in the treatment, i fell respected there.And to finish, I will not recommend this hotel again. The location its fantastic, the room, but the problem its the front desk.

"One Small Thing can Spoil a Stay"

24th February 2012, RussellFraser, Sydney, Australia

Novotel times Square is the only hotel in the world I have atayed in that had no facility in your room to make a hot drink. If it were not for that I would stay there again in a blink. Being right on Broadway and Times Square was great. Not being able to get up in the morning and have a hot drink was very poor.

"Good location and value for money"

22nd February 2012, Garden Grove, California, USA

Stayed there twice, once on my own and the second with my family. Good location, close proximity to Times Square without the noise and lights of it. The only issue may be the walls as we can hear the noise from the adjacent rooms especially when they use the bathroom, etc.

"Frenchman's accomodation in New York"

20th February 2012, Nuits-Saint-Georges, France

The hotel is only a few hundreds yards from Times Square showing signs of wear and tear yet still very clean. The staff varies in its quality of service with the French or European staff being the most helpful not so for the local immigrant staff.Ideal positioning with views of Times Square offering standard style rooms with excellent breakfast and overall food restauration.Good business facilities with free internet in the business lounge and printer for boarding passes.

"Good location"

3rd February 2012, Anne077, United Kingdom

Location is excellent just off Times Square so you could escape the area easily. Lots of places to eat nearby. Staff were very helpful and friendly. Rooms are a good size, clean although becoming a little tired, bed/pillows were excellent. I was on 32nd floor with a partial view of the Times Square neons. Most annoying thing was having to get a lift from street level to the reception area and then access separate lifts to your room. Hotel has 480 rooms and 2 little lifts moving people up and down.

"Great location with mediocre service...."

31st January 2012, Irvine, California, USA

They didn't recognize the platinum member, and I have to ask them again on the another day for the welcome drink. They still forget the small gift. Also, their bellman charges you one dollar per bag, which makes me unwilling to give the any tips. The only good thing might be the great location. More, I live in the 28th floor, I still can hear some noise from the street, maybe they should consider to change the glasses to double layer type.