Hotel - Novotel New York Times Square
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Novotel Hotel

Novotel New York Times Square Hotel

226 West 52nd Street 
10019  NEW YORK CITY
UNITED STATES

4,873 reviews
TripAdvisor Rating Based on 4,873 reviews
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From 129.00 USD Non member rate
From 122.55 USD Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • NEW YORK LA GUARDIA
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • Crib on request
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel New York Times Square

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 4,873 reviews
AFV66 2017/04/18
« Great Hotel - dreadful service at the restaurant »

The Novotel in times square is ideally located, offers an incredible view on Times Square, comfortable and very well designed rooms- BUT here comes the service at the restaurant: one of the worst services experienced in any hotel of that class: personal is unprofessional, rude, not organized and should be given a serious training about what service is expected for that kind of hotel !

NovotelNYC, Executive Assistant at Novotel New York Times Square, responded to this review

Dear AFV66, Thank you for taking the time to share your comments concerning your stay at the Novotel New York Times Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I have forwarded your comments to our Restaurant Management team in order to learn from this and anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Nuria On behalf of Novotel NY Times Square Management team

Rene B 2017/01/19
« Average Service - Good Property »

Hotel provided great service by the front desk and restaurant breakfast staff. Poor service provided from concierge/transportation and baggage service personnel. Baggage/transportation dismissed questions and seemed bothered. Lots of international guests here. Great location to go walking.

Phillip G 2017/01/19
« Expectations »

This was my fifth visit to Novotel Times Square, my expectations were high but I was left frustrated and slightly disappointed although we enjoyed the trip immensely the hotel is in a Great location close to Times Sq. We were allocated a 24th floor room, we had pre booked via Novotel web site but there was no bath in the room and we had electrical fault that was not fixed.

Aliboy61 2017/01/11
« Fantastic New Year »

Booked a high level 'Times Square View' room for a few nights over New Year Dec 2016 / Jan 2017. Was sceptical about how good the view from the room would actually be but our recently refurbished corner room on 22nd floor was fantastic and worth the extra. Hotel staff / management were very helpful and accommodating. Small fridge in room was very useful for chilled drinks. No kettle but great central location and plenty of coffee shops and deli's within 200 meters - Breakfast in hotel was a little expensive at $28 each but probably OK if you like a big/full breakfast before venturing out. Minor comment was that the room has an adjoining door and room next door had children who were a little noisy at times but was not a major problem.

NovotelNYC, Executive Assistant at Novotel New York Times Square, responded to this review

Dear Aliboy, Thank you for taking the time to leave such a detailed review. We do hope you were able to enjoy the view of the Ball Drop as well and enjoyed a splendid New Year! As opposed to other Novotels, our amenities such as coffee/tea are upon request. I apologize for this inconvenience. I am however happy you were still able to enjoy the location and our other facilities. I do hope we will have the pleasure of welcoming you again and wish you until then a lovely day. Kind regards, Nuria

Kinchanband 2017/01/07
« Excellent locations »

Located on Broadway, the best location. Duane Reade and Macdonald is Ground Floor. Only one minutes to Red Line Subway station. As a Platinum member, upgraded to Times Square view high floor. Front staff and Bell captain is friendly.

Epicurus21stC 2017/01/01
« Another pleasant stay at Novotel NYC »

We stay here several times a year and always have a good experience. Rooms are reasonable size, simply furnished Euro style, and very well laid out and equipped - excellent lighting including flex reading lights on both sides of bed, good storage, fast wifi (free if you join Accor Club for no charge), good free coffee in lobby in AM, nice shower, two luggage racks, safe for valuables, complimentary mini-fridge (not a "mini-bar", not selling anything, empty for your use)... Close to multiple subway lines. Staff always friendly and helpful. We like the fact that most guests are European - elevator trips like a little UN visit - conversations in French, German, Italian, Spanish, Swedish.....

Tim D 2016/12/31
« New york »

When arriving at the hotel the two rooms we booked,with our children were on different floors,we booked times square views,ended up with office block views,the breakfast service was not very good,yet we were expected to tip every morning,with a suggested tip of 15 percent printed on our bill,the bar staff were very good

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