Hotel address1 Shortlands
Hammersmith International Ctre
W6 8DR LONDON
How to reach the hotelGPS :N 51° 29' 31.61'' W 0° 13' 11.13''
Contact the hotel
- Tel. (+44)207/6600680
- Fax. (+44)208/7412120
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Novotel London West - hotel reviews in London
Hotel code: 0737
Accorhotels.com customer reviews in partnership with TripAdvisor
"Our recent stay"
16th September 2013, menon_minnie, Canberra, Australia
Great location & access to Hammersmith tube station & nearby shops. Service at hotel was also good except for the daily room service which was delayed until 3pm. We were out the whole day & came back at 3pm to have a rest only to find our room not cleaned, which meant we had to sit in reception unitl that was done! Also the airconditioning in the room was not very effective especially on a couple of hot days we experienced in London.View management response »
Management responseDear valuable guest,I was happy to hear you found our location advantageous and that you enjoyed all facilities and aspects of the hotel. However, I am sorry to read your comment in regards to our Housekeeping. I would like to confirm that the Reception team is available 24/7 should you need any assistance.We hope to welcome you back very soon to provide you with a genuine hassle-free experience.Best regards,Audrey SableryGuest Relations OfficerNovotel London West
10th August 2013, 25yearstravelling, Melbourne, Australia
Service was great , we arrived from Heathrow early AM , staff assisted us by giving us a room straight away , we had travelled for 24 hours and were exhausted . So this kindness and excellent service was very welcome .This hotel is central , a walk from Hammersmith tube , so a quick tube ride to all of London .It is very convenienant .We would stay here again .View management response »
Management responseDear Reviewer,Thank you for taking the time to post your feedback on TripAdvisor following your stay at the hotel.I was thrilled to hear our Reception Team managed to find you a room early in the morning after a very long flight. I will pass your compliments on to our employees.We look forward to welcoming you back to the Novotel London West on your next trip to London.Kind regards,Emilie SibourgGuest Relations ManagerNovotel London West
"Good value for what it is"
31st July 2013, 778Noname, Washington, Virginia, USA
I stay at the Novotel London West several times a year as it is close to our business offices. Therein lies its main benefit to me given that hotels in the Hammersmith area are of a somewhat lower then average quality. The standard of this hotel compared to the area is above average and its access to public transportation is a great benefit.View management response »
Management responseDear Regular Guest,Thank you for taking the time to provide us with a feedback following your past stays at Novotel London West.We are very happy to hear that Novotel London West is your chosen hotel when visiting London, and thrilled to read that you enjoy the prime location of our premises.We look forward to welcoming you back on your next trip to the British capital.Kind regards,Emilie SibourgGuest Relations ManagerNovotel London West
"Good Novotel, but difficult to find!"
22nd July 2013, Steve C, Berkeley, United Kingdom
This was a good place for an overnight stay in London, as our usual Ibis was full. However, it was very difficult to find, in the dark, when coming out of Hammersmith underground station, so make sure you ask for detailed directions!View management response »
Management responseDear Steve,Thank you for taking the time to review our hotel.I am sorry to hear you found our hotel hard to access. Hammersmith area is well-lit at night and there are several signs outside of the building indicating the route to the entrance of the hotel. I sincerely hope that despite these comments you were able to enjoy your stay with us.We look forward to welcoming you back in the near future.Kind regards,Emilie SibourgGuest Relations ManagerNovotel London West
"4th Stay at the London West Novotel"
15th July 2013, Anna R, Toronto, Ontario, Canada
I really don't have anything negative to say about the hotel. I was travelling with my daughter, my sister and a friend and I had booked two rooms. We were able to check in early at 11:30am as we had arrived at 08:45 in the morning and the trip to Hammersmith was relatively smooth. The front desk reps are very friendly and quick when it comes to check in. I had a queen size bed and my sister and friend had the one with two single beds. The only thing that bothered my sister was the lack of hangers in the closet as well as drawer space for clothes. I used the desk!!I did have a problem with the volume on the TV, however when I mentioned it to the front desk it was quickly rectified by maintenance (the battery in the remote needed to be replaced).The weather couldn't have been more spectacular. 7 straight days of heat and sun!! Andy Murray winning Wimbledon couldn't have done more for the spirit of Londoners!!The location is perfect. Close to the Hammersmith Tube Station which is on the Piccadilly line and easily accessible to central London as well as Heathrow airport.A very enjoyable trip in a very enjoyable hotel!View management response »
Management responseDear Regular Guest,Thank you for sharing your experience following your last stay at the Novotel London West.I am glad to hear you enjoyed the good weather and the game at Wimbledon. Go Andy!I was thrilled to read our Front Office Team managed to check you in early and that you enjoyed the service provided by the hotel staff. Your feedback is truly valued and appreciated.Further hangers are available upon request. Did you try calling our Housekeeping department to request some more?Thank you once again for your comments. We look forward to welcoming you back again soon, for the 5th time.Yours sincerely,Emilie SibourgGuest Relations ManagerNovotel London West
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.