Novotel London West 4 stars

Customer review rating (ALL Rating) 3.9/5 2,390 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,390 reviews

TripAdvisor Rating  4.0/5  5,497 reviews

Noisy, tired & could do with a revamp

TripAdvisor rating 2.0/5

emmalouiseb556 Couples - TripAdvisor review

Stayed here due to closeness to the Eventim Apollo. The room & decor outside of the reception area was tired and really needed a refresh. Ritual toiletries consisted of hand soap, shampoo & shower gel, but no conditioner so if you need it, bring it with you. The sofa bed in the room had rips in it & there were marks on the walls. The bed was quite hard, the curtains didn’t shut properly & there were a few events on in the hotel so earplugs were a necessity. If you just want a bed to sleep in then it’s fine, but we won’t be back.

Nice stay.

TripAdvisor rating 4.0/5

boo59Leicester TripAdvisor review

Lovely hotel with a great locatopn for the Apollo. The Greek man on the desk was super friendly but the girls not so much. We arrived early about 45 mins but no room ready but we waitied in a lovely reception area. snack and drinks very expensive but London prices. Clean and spacious enough. Didn't like my view out of the window but for 1 night is was ok. Lot's of places to eat outside the hotel.

Dear guest, Thank you for taking the time to share your review. It is delightful to hear that our location near the Hammersmith Apollo and the reception area met your expectations and contributed to a positive experience. We regret to hear that interactions with our staff were not consistently excellent; please rest assured we are committed to providing a welcoming environment for all our guests. Regarding the pricing of our snacks and drinks, we strive to maintain competitive rates for the area while offering the best quality products. We understand the importance of value and we will take your comments into consideration. Moreover, we apologize that the view from your room did not meet your expectations. In future visits, we would be happy to accommodate a room change request subject to availability to enhance your experience. We are pleased to know that the cleanliness and spaciousness of our rooms were to your satisfaction, as we pride ourselves on maintaining high standards for our guests. Once again, thank you for choosing Novotel London West. It would be a pleasure to welcome you again. Best wishes, Odhi Johanes, Senior Guest Relations

Comfortable stay

Customer review rating 4.0/5

Iain H. Families - Confirmed reviews ALL

Generally a very comfortable stay, great location and helpful staff

Dear Iain, Thank you for taking the time to give your opinion about your stay. It is heartening to hear that your stay at Novotel London West was generally comfortable and that you found our location convenient and our staff helpful. We pride ourselves on delivering a high standard of service, and it’s encouraging to know that these aspects of your experience were positive. However, we regret to hear that the sofabed in your family room was not prepared upon your arrival and was still not ready after your dinner as requested. Please accept our apologies for this oversight. Our aim is to ensure that all our rooms meet our guests' needs from the moment they step into our hotel, and we fell short in this instance. We appreciate you bringing this to our attention, and we will certainly remind our team to be more attentive to the preparation of our family accommodations. Once again, we are grateful for your feedback, and we are delighted that you would recommend Novotel London West to others. Your commendations and constructive comments are invaluable in our pursuit of excellence. We hope that we can see you again in the future. Kindest regards, Odhi Johanes, Senior Guest Relations

Convenient and Comfortable

Customer review rating 4.0/5

Ron C. Couples - Confirmed reviews ALL

Warm welcome, early check-in facilitated, comfortable, albeit slightly dated, room and quiet. Nice bedding and black-out curtains make for great sleep. Friendly and helpful staff.

Dear Ron, Thank you for taking the time to review your stay. We are delighted to hear that your experience with our early check-in process, the comfort and tranquility of your room, as well as our bedding and black-out curtains, contributed positively to your overall satisfaction. It is also gratifying to know that our staff's friendliness and helpfulness met your expectations and added to the warm welcome you received. However, we regret to hear that the cupboard space did not fully meet your needs, especially for a longer stay. We aim to provide practical and comfortable accommodations for all durations of stay, and your comments are duly noted. Rest assured, we are committed to ensuring all aspects of our guest rooms provide a sense of comfort and quality. We appreciate your recognition of our efforts to communicate our sustainable development initiatives, including clear signage regarding room servicing. It is heartening to know that this aspect of our service was clear and contributed positively to your experience. We hope to welcome you back on future occasions. Best wishes, Odhi Johanes, Senior Guest Relations

Ideal location

Customer review rating 5.0/5

Andy R. Couples - Confirmed reviews ALL

Have been here many times. Welcoming staff at reception on check in and check out. Friendly staff at breakfast each day and the food selection was great. Always a great choice for me when I* need to drive to London as the hotel is easily accessible from the A4.

Dear Andy, Thank you for this review. We are delighted to learn that our location has consistently met your needs, making your journeys to London more convenient. It's our pleasure to provide a welcoming atmosphere right from the first moment you step into Novotel London West, and we're glad our reception team and breakfast staff contributed positively to your experience. We look forward to seeing you again on another occasion. Best wishes, Odhi Johanes, Senior Guest Relations

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Other web-users rate our hotel

  • 2,062 reviews 9.4/10 Location
  • 3,094 reviews 5.9/10 Room
  • 2,961 reviews 7.5/10 Service
  • 56 reviews 7.3/10 WiFi
  • 1,309 reviews 8/10 Breakfast
  • 1,252 reviews 5.7/10 Cleanliness
  • 56 reviews 7.9/10 Wellness Area

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