Hotel - Mercure Hotel Koeln West
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Mercure Hotel

Mercure Hotel Koeln West

Horbeller Str.1 
50858  KOELN
GERMANY

608 reviews
TripAdvisor Rating Based on 608 reviews
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Select your dates 67.00 EUR
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop (Paying, Nearby)

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Golf  (Nearby)
  • Other sports activities
    • Jogging track
    • Karting facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 07:00-21:30

Business services

  • 12 meeting room(s)
See all services

Hotel location

Our rooms

Our 4-star Mercure Hotel Köln West has 191 comfortable rooms, including 46 spacious Family Rooms and 1 room suitable for guests with reduced mobility. We can provide a crib free of charge on request. It is also free fortwo children aged up to 12 years to stay in your room. All rooms have free WIFI access and high-speed DSL. Your pets are also welcome at the Mercure Köln West at a charge of EUR 10/night.

  • 191 rooms
  • 145 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 46 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Hotel Koeln West

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 608 reviews

Maevean 2016/04/11
« Lovelye hotel, with lovely staff »

A group of friends and I stayed here for two nights. My friends were in room 330 and I was in 319. rooms were of a good size, reasonably updated and the bathroom was lovely (Loved the shower). Hair dryer was good (hotel dryers aren't usually any good). Breakfast has a good selection and its obvious that it is all of good quality. Only bad points I would say is that although my friend did put up the "do not disturb" sign on her room door, room service made 3 attemtpts to enter her room and then retracted once they had noticed people were still there. Informing guests that swimming lessons sometimes take place would also be kind as we did make or way there twice only for there to be lessons taking place.Overall lovely staff, bar/restaurant, spa and its a 3/4 minute walk from the tram station/KFC/LIDL/ALDI. would definitely stay again

Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Thank you for your comments regarding your stay with us. Please accept my sincerest apologies for the disturbance in the morning although your friend put the "do not disturb sign" out. I am looking forward to welcoming you and your friends back at the Mercure Hotel Cologne West. Kind regards,

vesterhusby 2016/02/23
« excellent value for money »

We stayed here as a family for one night. Check in was the fastest I ever experienced and staff was very helpful! The room was nice and clean but not that large. The kids loved the pool area. Breakfast was good but dinner was even better with a fantastic burger. We would definitely come back

Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Thank you very much for your positive comments regarding your stay with us. We are looking forward to welcoming you back to the Mercure Hotel Cologne West. Kind regards,

ccozens 2015/09/08
« This is probably going to be the worst Hotel I have stayed in 2015 »

Mecure is not my usually preferred brand but after a very comfortable stay in Ludensheid earlier this month which was excellent I did not hesitate to reserve this hotel. Unfortunately this stay in Koln confirmed the fact that this brand fails in consistency. All of the requests and arrangements made in advance at this hotel were ignored. Travelling with 2 young children we reserved in writing and reconfirmed over the phone the availability of child cots in our family room. Arriving at 2230 no cots were available. Not only not ready, but physically NO COTS available for our children. This led to a sleepless night for us, monitoring the children sleeping in unsuitable condition.

Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hotel Köln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the missing cot. Normally, we have five cots available for our guests. Unfortunately, during your visit we received more requests for cots as we had available and the cots were handed out as the guests arrived at the hotel instead of looking at the already reserved cots. Please rest assured that we are taking the appropriate measures to address this problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards,

tinab9409 2015/07/25
« Excellent ! »

We had a very pleasant stay at this hotel. The staff was very friendly and helpful. The room was spacious and comfortable. The breakfast buffet was fantastic with plenty of choice. We enjoyed the city during the day and took advantage of the swimming pool at the hotel in the late afternoon. It was great for our children. Overall great hotel.

Bart V, General Manager at Mercure Hotel Koeln West, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Hotel Cologne West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

Omer M 2014/09/03
« A pleasant stay »

We (family of 5) stayed at this hotel for a single night. The room was clean and pleasant. The stuff were nice and the location was perfect - there are places to eat, shop (Toys R Us for the kids) and a very close supermarket where we got supplies for the trip.

Les111 2014/07/01
« great bargains available »

We stayed just one night in this hotel as we traveled through Europe. We got a bargain,... just 56 euro for a superior room, we booked and paid 30 days in advance to get this deal. but beware....breakfast is 18 euro extra, and parking is 7.50 euro extra each night...but both these expenses can be avoided....plenty parking just outside the barrier, and lots of fast food restaurants nearby. The hotel is very good quality, rooms are well appointed along with good modern bathrooms and the staff were very efficient. The hotel also has a spar with a nice pool and sauna, I would definitely use this hotel again, I would use the car park and I would avoid breakfast in the hotel by visiting MacDonalds.

Colin C 2014/04/24
« Good Hotel »

Front desk very helpful with parking and details of tram times into Koln, Diana & Nick in the restaurant very good and helful with menu details. Room clean and comfortable. All friendly staff. A good hotel to stay in when travelling by car.

Dimitri D 2013/12/27
« Christmas trip »

Service excellent, Rooms are clean, The hotel is located 10 km from city center, in a quiet area. There is a tram station near the hotel (20 minutes to join the center). Swimming pool and sauna are free.

James D 2013/12/25
« Great Breakfast! »

This hotel has a very good location due to it's reasonably close proximity to public transportation. It is very comfortable, and the breakfast buffet is both impressive and delicious. This was a great lodging choice for our family weekend to the Christmas market!

VTokarev 2013/11/10
« Cold room, poor bathroom experience »

It was too cold in the room. Discrete electrical heater (oil radiator) was provided by the personnel after our questions. But it taken one of two free power sockets in the room. Sink in the bathroom not worked (water doesn't goes away). It was fixed on the second day of our stay.

daisy682 2013/09/01
« Visit 24th August 2013 »

Hotel was ok and convenient for motorway access. Car park more organised than previous visits but surprised to be charged for the priviledge (7.50 Euros). This was not stated when booking. Also it was very difficult to get out of the car park- had to return to Reception 3 times as tickets given did not work (and lost over 20 minutes of valuable travelling time).

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