Hotel addressAvenue Jean Gabriel Domergue
33300 BORDEAUX LE LAC
How to reach the hotelGPS :N 44° 53' 22.87'' W 0° 33' 58.14''
Contact the hotel
- Tel. (+33)5/56696666
- Fax. (+33)5/56696600
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Pullman Bordeaux Lac - hotel reviews in Bordeaux
Hotel code: 0669
Accorhotels.com customer reviews in partnership with TripAdvisor
3rd September 2013, Ricardo_Hersbtrith, Porto Alegre
A good place to stay. Although far from the center of Bordeaux the hotel is very good. Staff very helpful and dedicated. Completely different from the service we had on another drive Accor. A great breakfast included in the room made us feel very well. The concierge knows the area, giving great tips on BordeauxView management response »
Management responseDear Customer, We very much appreciate your comments regarding your stay at the Pullman Bordeaux Aquitania. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Jérôme LIMOGESGENERAL MANAGER
"Hotel is OK, but expected more from Pullman"
17th July 2013, Jay_Leigh84, Rotterdam
The hotel is ok when you compare it with regular hotels up to 3 stars. When you compare to other Pullman hotels, it is not meeting the expectations at all. The sheets were clean, bed was comfortable, but the toilet and bathroom floor were filthy (saw different type of hairs from previous guests...) and the carpet definitely needs to replaced. One day the light in the toilet was not working anymore. Before I went out in the morning, I asked the reception to fix the light (around 09.30); when I came back in the afternoon (around 16.00), it still wasn't fixed. A toilet without light is not very convenient...It took them 3 calls and 1 hour and 15 minutes later before someone came up to fix it. How difficult can it be to change a lightbulb?View management response »
Management responseDear Customer, Thank you for taking the time to tell us about your experience at the Pullman Bordeaux Aquitania. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Jérôme LIMOGESGENERAL MANAGER
28th December 2010, Hong Kong
Overall tidy and attend to different needs. Friendly personnel. The only drawback is not enough parking space.View management response »
Management responseI wish to thank you for finding time to give us your comments ans suggestions regarding your recent stay at Pullman Bordeaux Aquitania.I am very happy to hear that you enjoyed your stay and that our efforts to provide a high quality service were met.I also taken note of your remarks regarding the hotel parking.I do sincerely apologise for not meeting your expectation; the quallity of our customer services sould indeed be beyond reproach.I hope you will continue to enjoy our hotel nonetheless and i am entirily at your service for your future reservation.Looking foward to your next visit,Yours sincerely,Jérôme LIMOGESGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.