ibis Schiphol Amsterdam Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 4,494 reviews

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ibis Schiphol Amsterdam Airport - Image 1
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Schipholweg 181, 1171 PK BADHOEVEDORP, Netherlands

Description

Hotel extras

  • An ALLSAFE hotel certified by Bureau Veritas

  • Park, Sleep & Fly package on offer

  • Direct 20-minute bus ride to the city centre

  • Complimentary airport shuttle

  • Buffet restaurant for breakfast, lunch and dinner. 24/7 take away shop in the lobby.

Our accommodation(s)

Hotel location

ibis Schiphol Amsterdam Airport

Schipholweg 181
1171 PK BADHOEVEDORP
Netherlands

GPS:52.325325, 4.795116

Telephone
Fax +31 20 657 0199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,494 reviews

TripAdvisor Rating  3.5/5  5,194 reviews

Stay close to Schiphol airport

Customer review rating 3.5/5

Wpnfm-fm Business - Confirmed reviews ALL

Check-in was frustrating, but the room was all one expects from an IBIS hotel: effective and clean. Quick check-out did not result in the invoice being sent via email yet.

Dear Guest, Thank you for reviewing your recent experience. We're delighted to hear that our proximity to Schiphol airport was convenient for your travel needs. However, we regret the inconvenience you faced during the check-in process despite utilizing our online system. We strive to make check-in as efficient as possible and apologize for any delay that occurred. Regarding the digital invoice, we understand the importance of timely documentation for business travelers and apologize for the oversight. Rest assured, we will ensure more prompt delivery in the future. We are pleased to note that your expectations for the room were met with satisfaction and that you found the accommodations clean and well-maintained. It is our goal to provide a comfortable and enjoyable stay for all our guests. Your feedback on our sustainability initiatives is also appreciated, and we will continue to work on improving our efforts to maintain a high standard in this area. We hope to welcome you back. All the best. IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Well locates. Large tidy room.

Customer review rating 3.5/5

Michael Families - Confirmed reviews ALL

Positive. It was a very short stay.

Dear Michael, thank you for taking the time to share your experience with us. It is delightful to learn that you found our location well-suited for your needs and your room spacious and tidy. We always strive to provide comfortable accommodations for our guests, and we're glad that these aspects contributed positively to your short stay. However, we regret to hear that you found the cost of food items in our self-service area to be on the higher side. While our pricing is reflective of the quality and variety we aim to offer, we understand that value for money is important to our guests, and we will keep your comments in mind. Regarding the TV size, while our rooms feature 28-inch flat-screen TVs to provide a modern and comfortable viewing experience, we apologize if it did not meet your expectations. We appreciate you bringing these concerns to our attention. Your compliments on the cleanliness of our hotel are particularly encouraging, as we maintain rigorous standards for the comfort and well-being of our guests. Rest assured, we continuously work towards enhancing our services and facilities to ensure our guests have a pleasant experience. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Everything good. Lobby waiting was a bit windy because the main front door was broken when we were staying. Shuttles has a clear timetable and came on time, convenient to use.

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is heartening to hear your appreciation for our loyalty programme and our commitment to sustainability at ibis Schiphol Amsterdam Airport. Your recognition of the cleanliness of our hotel is also much valued, as we strive to maintain the highest standards. We regret to hear that the lobby area was not as comfortable due to the windiness from the main front door issue during your stay. Please rest assured that the comfort and satisfaction of our guests are our top priorities, and we are addressing the matter to prevent such occurrences in the future. We are delighted to know our shuttle service added convenience to your travels, providing punctual transportation to and from the airport. This service is indeed one we are proud to offer our guests for seamless connectivity. The entire team looks forward to welcoming you back. Kindest regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

OK but not great

Customer review rating 3.0/5

Gary B. Couples - Confirmed reviews ALL

No cups to be found in the room. Booking.com evidently didn't get my desires right. Motel had one guest instead of two. Not sure what went wrong.

Dear Gary, thank you for taking the time to share your experience with us. We are pleased to hear that you found our cleanliness standards satisfactory and that our commitment to sustainable development resonated with you. However, we regret that the absence of cups and a coffee maker in your room affected the comfort of your stay. While not all rooms come equipped with these amenities, we are always ready to accommodate such requests at reception. Furthermore, we apologize for any inconvenience caused by the A/C controls. Our team is on hand 24/7 to assist with any in-room facilities. We will also take your feedback into consideration to ensure clearer communication regarding amenities in the future. We acknowledge your concerns regarding the booking process through Booking.com. We strive for transparency and ease in all our services, and we regret any confusion experienced. We hope this has not marred your overall perception of our hospitality. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Good Shuttle Service, Bad Experience at Check-In

Customer review rating 3.0/5

Gultom Families - Confirmed reviews ALL

Would have given this hotel better review rating if we would have had received a friendly welcoming upon checking in (instead the guy at the front desk yelled at us telling us we were in the wrong queue line although we had made sure we lined at the correct line, i.e., for the Accor live Limitless/ALL members. He then went on by giving us 2 sets of key cards according to our 2-room reservation but for the same room, to which he apologized by saying: "there is no harm to apologize 😁). Ibis should now consider providing hospitality and politeness training course to all their staff. Location was good due to its proximity to Schiphol Airport which is supported by free regular shuttle for hotel guests.

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is rewarding to hear that you found our shuttle service convenient and that our location near Schiphol Airport met your expectations, facilitating your travel plans. We are also glad that the assistance provided by our team member with your luggage positively impacted your stay. However, we regret to hear about the unwelcoming experience you encountered at check-in. Please be assured that we strive to offer a courteous and professional service to all our guests and your experience is not indicative of the high standards we aim to maintain. We apologize for the confusion regarding the queue and the subsequent issue with the keycard. Rest assured, we continuously work on training our staff to ensure a hospitable and efficient reception process for our guests. Regarding cleanliness, we take pride in maintaining a high standard of cleanliness and we are disappointed to learn that we did not meet your expectations in this area. We will address this feedback appropriately. We are grateful for your comments on our sustainable development initiatives and loyalty programme, as they are integral to our commitment to providing a responsible and rewarding experience for our guests. Your insights are valuable to us and we will consider them as we strive to enhance our services. The entire team looks forward to welcoming you back. Kindest regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

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