ibis Schiphol Amsterdam Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 4,494 reviews

Best price
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ibis Schiphol Amsterdam Airport - Image 1
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Schipholweg 181, 1171 PK BADHOEVEDORP, Netherlands

Description

Hotel extras

  • An ALLSAFE hotel certified by Bureau Veritas

  • Park, Sleep & Fly package on offer

  • Direct 20-minute bus ride to the city centre

  • Complimentary airport shuttle

  • Buffet restaurant for breakfast, lunch and dinner. 24/7 take away shop in the lobby.

Our accommodation(s)

Hotel location

ibis Schiphol Amsterdam Airport

Schipholweg 181
1171 PK BADHOEVEDORP
Netherlands

GPS:52.325325, 4.795116

Telephone
Fax +31 20 657 0199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,494 reviews

TripAdvisor Rating  3.5/5  5,193 reviews

close to airport

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

check in was crowded and slow.

Dear Guest, Thanks for taking the time to review your stay at our hotel. We are delighted to hear that you appreciated our proximity to the airport, which is indeed a convenience valued by many of our guests. We also take pride in the cleanliness of our facilities, and it's gratifying to know that this aspect of your stay met your expectations. However, we regret to hear that your check-in experience did not meet the efficiency we strive for. While our location does result in high demand and occasionally busier periods at reception, we continuously work on streamlining these processes to minimize any waiting time. We also understand your preference for a walk-in shower, and while some of our rooms are equipped with bathtubs, we are exploring options to accommodate various guest preferences in our future refurbishments. In terms of dining, we aim to offer a variety of choices to our guests. Your feedback is valuable to us, and we will certainly consider it as we work to improve our food selection. It is pleasing to note your positive sentiment towards our Accor Live Limitless loyalty programme. Our commitment to sustainable development is also a core value, and while not specifically addressed, we hope you noticed our efforts in this area during your stay. The entire team looks forward to welcoming you back. Kindest regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

The people at the reception are very patient and were helping in giving directions on how to navigate the city

Customer review rating 4.5/5

Nwaduru E. B. Business - Confirmed reviews ALL

The people at the reception are very patient and were helping in giving directions on how to navigate the city

Dear Nwaduru Ezechi, thank you for taking the time to share your experience with us. We are delighted to hear that our reception team was able to provide you with the assistance and directions you needed to navigate the city. It is always our aim to offer a helping hand to ensure our guests have a comfortable and enjoyable stay. We understand that you felt the value for the price paid did not meet your expectations, particularly regarding meal inclusion. While our current pricing reflects the quality and range of services we provide, we take your feedback seriously and constantly strive to ensure that our guests feel they receive fair value. It is gratifying to know that you found our rooms to be cozy and clean. We pride ourselves on the cleanliness of our accommodations and are pleased that this contributed positively to your stay. Additionally, your high rating of our sustainable development initiatives is much appreciated, as we are committed to environmentally friendly practices under our Planet 21 program. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Poor rooms

Customer review rating 2.0/5

Ryan Business - Confirmed reviews ALL

The room was hot stuffy and smelly. Could smell the neighbours showering.

Dear Ryan, Thank you for taking the time to share your feedback. We are delighted to hear that you found our team members to be a special contributor to your satisfaction. Our staff, including the gentleman who assisted you during check-in and check-out, strive to offer warm and welcoming service to all our guests. However, it concerns us to read about the discomfort you experienced with the condition of your room. We take pride in our hotel's standards, and while all our rooms are non-smoking and thoroughly cleaned, we regret that on this occasion, you encountered an unpleasant smell and issues with the room temperature. We also offer our apologies if the cleanliness did not meet the high standards we set for ourselves. Please know that our team is available around the clock to address any such concerns and we would have been more than willing to assist in finding a solution to ensure a comfortable stay. Rest assured, we continually aim to provide a positive guest experience, and your comments are invaluable as we seek to improve our service. We hope to have the opportunity to better serve you in the future and show you the high quality of hospitality that we are known for. We hope that you will return in the future for a more enjoyable stay. Kindest regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Good Stay

Customer review rating 3.5/5

Ramkumar Families - Confirmed reviews ALL

Services immediately changed my room after I had a complaint with my allocated room. Location was easily accessible via public and hotel transportation. I would still feel, the rooms did not meet the standards given the price they command.

Dear Kumar, thank you for taking the time to share your experience with us. It is pleasing to hear that you are a valued member of our ALL – Accor Live Limitless loyalty programme and that our team's responsiveness in changing your room promptly met your expectations. We also take pride in our hotel's accessibility and are glad you found the transportation options convenient. However, we regret to hear that the condition of your room did not fully meet your standards in relation to the price. Please rest assured that we are constantly striving to provide comfortable and well-maintained accommodations for our guests. We also hope that the resolution provided for the room condition illustrates our commitment to guest satisfaction. Additionally, we take cleanliness seriously and aim for high standards, though we acknowledge there is always room for improvement. As a sustainable hotel, we're grateful for your interest in our green initiatives. We understand that these efforts are increasingly important to our guests and are an ongoing focus for us. We are also pleased to note your positive experience with our room change service, as our staff is dedicated to addressing any guest concerns swiftly to ensure a comfortable stay. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

Double charged, No feedback, Frustrating

Customer review rating 2.0/5

Shu Families - Confirmed reviews ALL

I had two stays in your hotels in March 2024. One from 27-28 Mar and one from 31 Mar- 3 Apr. Both bookings had been cancelled and rebooked. The latter was fine but not for the first one. For the first booking, I showed the booking number NDGDDKQC to the front desk when checking in. The process was very smooth without any enquiry. Payment was made by credit card during check in. After check out on 28 March 2024, my bank notified me your hotel charged me again for my stay. You were called on 29 March 2024. Your colleague confirmed over the phone that there was a system error in reinstalling the cancelled booking making two active bookings. The double charged was for the no show of one booking. She advised that refund would be processed and an email confirming the error had been received immediately. For your information, the booking cancelled is numbered MTKDCZTC. It has been almost two weeks since I received the email confirming the error, but the refund is still being awaited. Instead, a receipt/invoice of no show charge was received. In addition, no receipt/invoice for the stay has been received so far. Emails have been sent to H0… and H0… enquiring the status of the refund and what went wrong with the booking. So far, no feedback has been received.

Dear Shu, Thank you for taking the time to share your feedback. We are pleased to hear that our telephone service met your expectations, and that you were able to benefit from discounts on certain services as a valued ALL - Accor Live Limitless loyalty programme member. However, we regret to learn about the inconvenience you faced regarding the double charge due to a booking system error. While we strive to ensure a seamless experience for our guests, it appears in this instance there was an oversight for which we extend our sincere apologies. Rest assured, we are diligently working to resolve this matter and expedite the refund process. We appreciate your patience and understanding in this regard. Furthermore, we acknowledge your concern about not receiving prompt feedback to your emails. We are committed to maintaining clear and timely communication, and we will remind our team to uphold these standards. Regarding the room readiness, we aim to provide well-prepared accommodations for all our guests, and it is disheartening to hear that we fell short of these expectations during your visit. It is our hope that you will see improvements in these areas upon any future stays with us. We truly value the trust you place in our brand and are eager to regain your confidence. We look forward to welcoming you back. Best wishes, IBIS SCHIPHOL AMSTERDAM AIRPORT Schipholweg 181 - 1171 PK Badhoevedorp – The Netherlands Tel.: +31 (0)20… H0… ibis.com - accorhotels.com

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.