Hotel address
Rua Sena Madureira 1355 Bloco 1IBIRAPUERA
SAO PAULO - SP
04021051 SAO PAULO
BRAZIL
How to reach the hotel
GPS :S 23° 35' 35.87'' W 46° 38' 51.94''
Contact the hotel
- Tel. (+55)1132010800
- Fax. (+55)1155754544
- reservas.mercuregrandibirapuera@accor.com.br
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Mercure Grand Hotel Parque do Ibirapuera - hotel reviews in São Paulo
Hotel code: 0578
Accorhotels.com customer reviews in partnership with TripAdvisor
"Exceptional"
18th April 2012, mipz0r, Porto Alegre, Brazil
It seems that they are trying to "lower" the standards of the hotel through a chain policy, but still the hotel is magnificent. I am not familiar with the other "boutique" hotels in Sao Paulo, that might exibit the luxury you would not dare to expect from a chain hotel. But this one specifically was beyond m expectations and all the hotel crew made me feel very comfortable, being solicit and cheerful when I called on the phone asking for anything.
View management response »
Management responseDear Guest,Thank you for your comments and review. We do appreciate your nice observations and we hope to host you again in your next visit to São Paulo. We look forward to having you back again to enjoy our hotel.Do remember that we value your feedback. Thank you very much indeed!Cordially,Alejandro Geis
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"Mixed Emotions"
7th February 2012, Shanghai
We had mixed emotions with regard to our stay. Half of the staff "WOWED" us with their service while half of the staff were "VERY RUDE". Being an Accor Platinum member in Accor's finest brand, we cannot help but be very disappointed and dismayed by the latter.
View management response »
Management responseDear Sr.,Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we are sorry for the bahavior of some employees of our staff. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider us again in the future.I sincerely hope that you will be able to experience our new upgrades in the future.
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"Very nice hotel with exceptional service"
23rd January 2012, Rochester, New York, USA
Pluses are exceptional service, spacious rooms and for Accor Loyalty they even have a two way taxi ride reimbursed for each day for travel withing 5k. Recommended good local restaraunts. While they have an exceptionally nice restaraunt for lunch it is a bit pricy and the snacks at the bar are not quite enough. Would do better to have a bistro type lunch place for meetings at the hotel and put more emphasis on the elegant evening meal. (in fact it seems like the lunch place was fancier than the dinner). Overall a nice choice and fairly close to the park.
View management response »
Management responseDear Sr.At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for your comments concerning the "aspect of our price in F&B". We are constantly improving our guest's services, especially when we receive comments that make us the opportunity to act in this way.
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"weeekend getaway"
6th July 2011, sao paulo
Excellent service, outstanding staff and perfect for a scape from home
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
