Hotel Mercure Paris CDG Airport & Convention 4 stars

Customer review rating (ALL Rating) 4.1/5 2,544 reviews

Hotel Mercure Paris CDG Airport & Convention - Image 1
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Description

Hotel extras

  • In the heart of Paris Charles de Gaulle Airport

  • Restaurant open from Monday to Sunday

  • Stunning views of the runways

  • Heated indoor pool and fitness room

  • 18 seminar, training and convention meeting rooms

Our accommodation(s)

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Hotel location

Hotel Mercure Paris CDG Airport & Convention

Roissypôle Ouest, Route de la Commune, Cedex
95713 ROISSY CHARLES DE GAULLE
France

GPS:49.00759, 2.54931

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'ESCALE

L'Escale restaurant offers authentic produce cooked with passion by our Chef and team. The menu and daily specials change with the seasons to guarantee you fresh ingredients that will satisfy all your cravings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,544 reviews

TripAdvisor Rating  3.5/5  1,375 reviews

Good location for Exhibition Centre and airport

Customer review rating 3.5/5

Michael B. Business - Confirmed reviews ALL

Good sized room and comfortable stay

Dear Monsieur B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comment with our whole . We have also noted the areas for improvement Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Baya CHABANE Directrice Générale 00 33 1 49 19 29 13

Terrible experience

TripAdvisor rating 1.0/5

jmribeyre TripAdvisor review

Terrible experience. I have been waiting more than an hour at Terminal 2 to get a shuttle to attend the hotel after I was told there was one. Eventually some driver told me I had to walk 15 minutes to catch a train to attend this Mercure. I was at the hotel 2 hours after I checked out my rental car and the lady at the front desk basically told me it was my fault, this Mercure had no shuttle; very useless person. Even worse at the restaurant with unpleasant staff, very low quality service; food was so-so. Then the plug in bathroom was not working and to dry our hair we had to sit on the floor in front of a mirror with a very short wire so it was constantly unplugging. I usually like Accor hotels and have an account but this time, I was really very badly treated. Never book this Mercure.

Dear Monsieur, Thank you for taking the time to review your experience at the Mercure Paris CDG Airport & Convention Hotel. I am sorry that your experience did not live up to your expectations and would like to reiterate my sincere apologies. At Mercure we strive to provide a superior service to every guest, so your feedback is very important to us. As already answered in the same comment posted on another channel, our access from the airport is via the CDG Val . These instructions are indicated on our reservation site. Yours faithfully Baya CHABANE General Manager

Mercure Cdg Airport working trip

Customer review rating 4.0/5

Hh Business - Confirmed reviews ALL

Good option for a relaxing after a work step, during a connecting flight

Dear Monsieur H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours Baya CHABANE Directrice Générale 00 33 1 49 19 29 13

Security Issue at MERCURE PARIS CDG AIRPORT & CONVENTION

TripAdvisor rating 2.0/5

Joseph C TripAdvisor review

Stayed in this hotel 3 nights from 24th Nov 23. My work bagpack was stolen, at the recetpion desk, while I check in. The backpack was placed ontop of my suitcase, which was beside me, as I check in. Hotel has a small reception, with 3 staff. Many video cameras. The duty manager, after viewing the video, confirm that my backpack was stolen at the Reception. Duty manager - helped with phone to report to credit card companies. That was about all the help I receive. A police report was made to the police station. Receptionist gave me the wrong police station address and I had to run to another police station to make the report. Opposite the reception, is Business centre with 3 FAULTY Macs. Receptionist told me that the technician will service the Macs within 15mins. During my 3 days stay, the macs were not serviced. I was left helpless, as i needed my macbook , which was stolen along with the backpack, and the hotel's business centre was "handicapped". I stayed for 3 nights, i heard nothing form the management, no assistances, no concern or care. I desperately need a mac to work with, but no luck with the hotel. General Manager of the hotel, refered my case to the insurance company. Insurance company, reverted that as I have not checked in - the hotel is not responsible fo the theft. That was absolutely rediculous. Theft occured in hotel premise, at the reception, yet hotel is not responsible. Hotel has several cameras but no security personel. Hotel Review: Hotel is 4 star, close to CGD airport. Rooms are nice and brefast is good. No other facilities outside the hotel. Middle of nowhere. hotel staff: speaks English, polite but not effective. They could not get things done. Extra pillows did not arrive til the next day. Messages to duty managers were not relayed. Mac at business centre - not working and reception noticed me trying to work on the mac yet did nothing to help. Bad and irresponsible Senior management. There are many alternative hotels nearby.

Dear Monsieur, Thank you for taking the time to review your experience at the Mercure Paris CDG Airport & Convention Hotel. I am sorry that your experience did not live up to your expectations; please allow me to offer you my sincerest apologies. At Mercure, we strive to provide superior service to every guest, so your feedback is very important to us. Please be assured that we are taking the appropriate steps to resolve the issue and prevent it from happening again. Regarding the incident during your stay, we have tried to provide you with the best assistance. Our insurance company handled the case with your insurance company. Thank you for sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Best regards Baya CHABANE General Manager

Comfortable hotel convenient to Charles de Gaul.

Customer review rating 4.0/5

Andersons Couples - Confirmed reviews ALL

An overnight stay before flying home to Toronto.

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Other web-users rate our hotel

  • 706 reviews 8.2/10 Location
  • 1,281 reviews 6.3/10 Room
  • 1,321 reviews 7.5/10 Service
  • 28 reviews 5.8/10 WiFi
  • 515 reviews 4.4/10 Food
  • 405 reviews 6/10 Cleanliness
  • 342 reviews 4.3/10 Value
  • 292 reviews 6.7/10 Breakfast

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