Hotel addressRoissypôle Ouest
(Rte de la Commune) BP 20248
95713 ROISSY CDG CEDEX
How to reach the hotelGPS :N 49° 0' 27.32'' E 2° 32' 57.52''
Contact the hotel
- Tel. (+33)1/49192929
- Fax. (+33)1/49192900
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Pullman Paris Charles de Gaulle Airport ( Futur Mercure ) - hotel reviews in Roissy En France
Hotel code: 0577
Accorhotels.com customer reviews in partnership with TripAdvisor
"Very comfy beds!!"
4th August 2013, annalouise4759, Adelaide, Australia
As with all Accor hotels, the beds were divine, like sleeping on cloud! The hotel has regular shuttle cars too and from the airport. The pool and gym area is very nice, with great facilities. We ate at the restaurant, which was great. Service was good. I would recommend this hotel!View management response »
Management responseChère Madame, Cher Monsieur,We very much appreciate your comments regarding your stay at the Pullman Paris Charles de Gaulle Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours
23rd July 2013, Supersi101, Shanghai, China
Check-in was easy enough. Bedrooms were clean and newly decorated. Shower could be improved upon, not a fan of having an open shower and absolutely no water pressure. Restaurant is terribly overpriced and main course did not arrive for over an hour, would have been cheaper, quicker and more appetizing to head into Paris. We were not informed of the ongoing renovations so were rudely awoken to drilling noises at 8am in the morning, it was not possible to do any business while staying at the hotel. The wireless did not work well. The hotel appears to have issues with its air conditioning in the rooms so therefore it was a sweaty, uncomfortable night. I certainly hope once the renovations are completed and the aircon is fixed the hotel can live up to its name.View management response »
Management responseDear Madame, Dear Monsieur,Thank you for taking the time to tell us about your experience at the Pullman Paris Charles de Gaulle Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. As you known Pullman Paris Charles De Gaulle Airport is starting a “renovation”. It's suppose to start at 09:00 am until 06:00. Please could you let us known which date it was. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours,
"The hotel is too old"
11th July 2013, massimofrancioni, Sydney, Australia
From my point of view is not an hotel that should be under the Accor hotel standards. It is too old and the room was uncomfortable for people that are traveling for business. No desk, but only a round table.Also the service in the restaurant and at the front desk was poor.I will not stay there anymore.View management response »
Management responseDear Madame, Dear Monsieur,Thank you for taking the time to tell us about your experience at the Pullman Paris Charles de Gaulle Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. As you known, The Pullman Paris Charles De Gaulle Airport is starting a “renovation”. This renovation is a part of a unique project which we have christened Pullman Paris live. To find out more, please visit our website at .pullmanhotels-parislive.com . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards.
"Better read tripadvisor before booking"
27th January 2013, Myownchoice, Witten, Germany
The hotel badly needs renovation but that is no excuse for service failures. To put guests in a half empty hotel into a room next to noisy dual purpose emergency and service doors requires a big question mark. Requested allergy bedding consisted of one single blanket as their were no covers without feathers. Towels were prepared for single occupancy, bathroom and cupboard doors were badly chipped, carpets had distinct signs of wear.The restaurant was in a converted bar area, many wines - the less costly - were out of stock, after complaints an alternative (simple white wine) was offered. Food was ok, not up to the standard of a 4star hotel though.Had we read tripadvisor before we would have chosen a different hotel. There are better ones of the same chain.
"Comfortable... would be excellent if refreshed a bit"
8th January 2013, GaiUan, Bangkok, Thailand
Stayed one night between arriving in Paris by train and taking my flight back to Asia. The hotel is actually not close to the airport but there is a shuttle every 30min during the day (15min for early birds).The hotel would need a bit of a refurbishment, the carpet look tired on the floors, the rooms too, except the TV and the bed. The rooms are well maintained, including the bathroom, which shows serious management. The bed is very comfortable.Bonus: internet is free and provided by Orange (free for surfing, higher bandwidth for a free) and the minibar contents is complimentary, AT LAST a four-star hotel which does not have the pettiness to charge 5 € for a coke.Staff was professional, efficient and friendly (at least for what I have seen, but usually not spending hours in front of them is a good sign :-)I put 5 dots for value, as you can have some pretty good deals being part of the AccorHotel "frequent sleeper" program, that was my case.
"More than I needed"
22nd November 2012
Overall a nice hotel, some touches of luxury amidst signs of wear on furniture and carpet which was wrinkled. Complicated coffee machine with no instructions. "Connectivity Lounge" computers down as well as airline check-in terminal machine in lobby. Would have been happy with less "luxury" and better functioning equipment.Female check-out clerk unhelpful and refused to accept my hotel voucher because it wasn't in euros. But it is supposed to be valid in their hotels at any location
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.