Novotel Lombok Resort & Villas 4 stars

Customer review rating (ALL Rating) 4.6/5 529 reviews

Novotel Lombok Resort & Villas - Image 1
Novotel Lombok Resort & Villas - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • Private white sandy beach and 3 outdoor pools

  • Water sports and daily free activities

  • Choices: Room, Villas, Private Pool Villas

Our accommodation(s)

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Hotel location

Novotel Lombok Resort & Villas

Mandalika Resort, Pantai Putri Nyale, Pujut, Lombok Tengah PO BOX 5555
83573 LOMBOK
Indonesia

GPS:-8.903325, 116.297585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SPICE MARKET

Spice Market is an all-day restaurant offering breakfast, lunch and unlimited barbecue every night. You can enjoy fresh Indonesian and international dishes on this beachfront relaxed outlet, along with weekly entertainment during dinner time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  529 reviews

TripAdvisor Rating  4.0/5  2,328 reviews

Certificate of excellence 2023

Staff Services are wonderfull

TripAdvisor rating 5.0/5

NorthStar19939197562 TripAdvisor review

Hotelnya bagus , staff are friendly , kind and very helpfull . Beach are beautifull , a lot facilities arround the hotel , room very clean . Restaurant are amazing . And most important The GM Mr . Han are very handsome . We Gonna stay here again soon . Cheers , 5 star for Novotel Lombok .

A welcoming place with unique features - just showing signs of age and wear and tear

Customer review rating 3.5/5

King O. S. Business - Confirmed reviews ALL

We booked a private villa with private pool and this was overall a delightful experience. The beach adjacent to the resort has sand that is almost like quicksand making swimming quite uncomfortable and challenging and this robbed us of an experience we particularly were looking forward to namely bathing in the ocean. We found other beaches that were more suitable but the one right there is not recommended. There was also quite a lot of rubbish on the beach. The grass around the private pool was completely untrimmed and did not seem safe to sit on given mosquitoes and so forth. The paths at the resort are pebbled making them extremely slippery at times. My companion slipped and fell over, I slipped but caught myself in time and I witnesses two other guests both slip and fall. Very concerning. The other paths in the hotel have raised slabs to walk on but they are space a little too far apart and make dragging wheeled luggage a complete pain in the neck. The restaurant has no indoor option other than room service and is far too dimly lit at night to read the menu! No candles are provided. The quality of the food is also hit and miss with a wide variation in both overall preparation and presentation but even what is included in a meal or breakfast. The charges for services are cheap, but I would and have done elsewhere paid considerably more for better service and food. Laundry is cheap, but the clothes do not come back ironed or pressed. For basic washing it is good enough. The staff are almost all very friendly and helpful, and it is easy to get a car organised for wherever you want to go on Lombok. Just understand that it is an hour to Praya the major town and hours indeed to go to most of the main tourist attractions other than the Kuta Beach Club and the better beaches. They are 5 minutes away.

Dear Jonathan N., Thank you for taking the time to share your detailed feedback with us. We're truly grateful for your insights following your recent stay in our private villa with a pool. It's heartening to hear that overall, you found your experience delightful. Your comments regarding the beach conditions, maintenance issues, restaurant ambiance, and laundry service are sincerely appreciated. Please accept our apologies for any inconvenience these aspects may have caused during your stay. Rest assured, we take your feedback seriously and will promptly address these concerns to ensure that they are rectified. Your satisfaction is paramount to us, and we're committed to continuously improving our offerings and services. We sincerely hope to have the opportunity to welcome you back in the future for an enhanced and seamless experience. Should you have any further questions or require assistance, please do not hesitate to reach out to us directly. Warm regards, Deni Pardiyan Front Office Manager

Good stay

Customer review rating 4.0/5

Ng E. Couples - Confirmed reviews ALL

The roasted baby chicken is a must try in the restaurant

Dear Ka Ip e. Ng, Thank you for taking the time to share your experience with us. We are delighted to learn that you enjoyed our roasted baby chicken; it is certainly a highlight of our culinary offerings. Your feedback regarding the desire for more activities within the hotel and the suggestion for discounts in the restaurant is duly noted and will be considered as we strive to enhance our guests' experience. We regret to hear that the comfort of your bed did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. Rest assured, we will address this matter promptly to ensure the utmost comfort for our guests. Furthermore, we appreciate your feedback regarding the breakfast options. We continuously strive to improve and diversify our offerings, and your comments will certainly aid us in this endeavor. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable and comfortable experience. Sincerely, Deni Pardiyan Front Office Manager

Picturesque, peaceful and pleasant

TripAdvisor rating 5.0/5

Seena B TripAdvisor review

The service and beauty of this place was beyond our wildest dreams. The staff is incredibly attentive, friendly, and professional. There was nothing they couldn’t help me with, including getting to the airport and finding some special gifts for my family. We were originally thinking, since this place is a little bit older that it would have lost it magic. It fits majestically with the landscape and habitat that you find yourself wanting to stroll along there picturesque paths. It’s family friendly yet I could’ve easily enjoyed this resort with just my husband. I also appreciated their efforts to reduce environmental impact, which I have noticed many other resorts have not. I would have spent more if they asked. I especially recommend going during their off-season. It felt like a movie that you never wanted to end.

Dear Guest, Thank you immensely for your heartfelt review! It brings us immense joy to know that your experience at our resort exceeded your expectations and left such a lasting impression. Your kind words about our attentive and professional staff truly mean the world to us. We strive to ensure that every guest feels welcomed and well taken care of during their stay. We're delighted that you found our resort to be seamlessly integrated into its picturesque surroundings. Maintaining harmony with the natural habitat is a core value for us, and we're thrilled that you appreciated our efforts towards environmental sustainability. Your recommendation to visit during the off-season is noted, and we couldn't agree more! It's during these quieter times that the true tranquility and charm of our resort can be fully appreciated. Thank you once again for choosing to stay with us and for sharing your delightful experience. We can't wait to welcome you back for another memorable stay, whether it be with your family or for a romantic getaway with your husband. Warm regards, Deni Pardiyan - Front Office Manager

Very pleasant stay

Customer review rating 5.0/5

Zuzana Friends - Confirmed reviews ALL

Novotel Lombok did not disappoint again. Excellent service and very nice staff.

Dear Zuzana L., I'm absolutely thrilled to hear that you had another very pleasant stay at Novotel Lombok! Your continued support means the world to us. It warms our hearts to know that you found our service excellent and our staff very nice. Creating memorable experiences for our guests is what we strive for, and it's truly rewarding to hear that we've succeeded once again during your visit. Thank you for choosing Novotel Lombok, and we can't wait to welcome you back for another wonderful stay. Please don't hesitate to reach out if there's anything we can assist you with in the meantime. Warm regards, Deni Pardiyan Front Office Manager

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Other web-users rate our hotel

  • 265 reviews 8.1/10 Location
  • 433 reviews 7.4/10 Room
  • 551 reviews 9/10 Service
  • 9 reviews 6.2/10 WiFi
  • 306 reviews 8.5/10 Beach
  • 172 reviews 8.8/10 Breakfast
  • 159 reviews 7.6/10 Cleanliness
  • 101 reviews 4/10 Value

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