Hotel - Sofitel Marseille Vieux Port
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Sofitel Hotel

Sofitel Marseille Vieux Port Hotel

36, boulevard Charles Livon 
13007  MARSEILLE
FRANCE

2,167 reviews
TripAdvisor Rating Based on 2,167 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 50  EUR
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 50  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
    • Rowing (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Bike rack facilities
    • Boules/petanque (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available
See all services

Our heated outdoor pool is open from April to October.

Our rooms

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

  • 134 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 connecting rooms
  • Crib on request
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Marseille Vieux Port

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 2,167 reviews
kymy11 2017/05/17
« Fabulous view! »

Room is enough spacious and staff were so nice. Breakfast buffet was fantastic as reputation. Calm environment but located within walking distance from Metro station and restaurant area 'Opera'. I will stay again.

865ursulak 2017/05/04
« Perfect stay in Marseille »

The Sofitel Marseille Vieux Port has got perfect location with a wonderful view over the the harbour. We experienced an extremely kind,attentive and professional service (reception, room and restaurant) The rooms are large, well designed and bed quality is outstanding.

Pdebisschop 2016/11/08
« Poor communications for a Luxury hotel... »

I ordered a room with 2 beds weeks ahead. Arrived at 1PM, reception said room would be available in a short time. Meanwhile many people checked in and got rooms immediately. ( They did not have early check in rooms. 2 hours later we still did not have our room. Manager said problem was that we reserved a 2 bed room. We finally got a room at 3:20PM. TV in room was broken, window facing the water needed washing. Bedding and bath were fine. Everyone was very polite but too many did not understand English well enough especially on the weekend.

emieur 2015/11/27
« Absolutly TOP! »

We were amazed by the friendliness and service of the staff. Always in for a smalltalk, always willing to help and answer the questions. So actually all we wanted. The hotel was clean, open and simply good. Also at an amazing location with a great view over the old harbour.

DirectionSofitel, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review

Dear Emieur, It is a real pleasure for us to read a so positive comment! Your return is our best reward and we are very happy to see that you spent an excellent stay in our home! We thank you so much and we hope wholeheartedly to see you back very soon. Kindest regards, Guest Relations Service

PAULKILLEN 2015/11/01
« outstanding hotel »

This is a hotel of the highest standard with absolutely exceptionally helpful staff. An absolute pleasure staying here, The location is about 10 mins walk from all the restaurants by the port but that means it is really quiet. No passing noise. The standard of the rooms was amazing with perhaps the biggest bath I have ever seen and the best shower I have ever used. Everything from the linen to the shampoo was of exceptional quality. If you are staying in Marseille look no further

DirectionSofitel, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review

Dear Mr Killen, We sincerely thank you for your comment, your opinion is higly important for us and we deeply thank you for sharing it. We hope to welcome you back very soon !

2015/09/11
« Perfect »

Granted, we splurged and booked a luxury room with terrace; still, it was wonderful to see all of my hopes and expectations fulfilled; and that was before I noticed Hermes Eau Verte toiletries. The Sofitel is an oddly un-modern looking building; however, once inside, everything is done with great care and an eye for artistic detail. The breakfast buffet is as good as it gets and the view from our terrace and the bar on the 7th floor was fantastic. I highly recommend this hotel.

Amoke365 2015/08/16
« Beautiful Hotel, Great View. »

Sofitels are my favorite hotels. This one was no exception. The room was wonderful with a beautiful view. The restaurants were disappointing, But everyone else more than made up for that shortcoming. I would certainly recommend it as a great experience in Marseille.

gothic_pepsi 2015/08/09
« Excellent Stay! »

We had an excellent stay in this hotel. We had a room with a great view at the old harbor, breakfast was wonderful as was the spa and the treatment. Nice bars and pubs are in the neighbourhood and the bus that brings you to the mucem area in a few minutes stops opposite the hotel.

Steve C 2015/07/24
« Disappointing luxury hotel stay »

For a 5 star hotel this was not up to standard. It claims to have it's own pool but is in fact Novotel's next door which you have to share, if you can find a space even in the small seating area for drinks etc.!! The restaurant is closed over the weekend forcing a long, hot walk into the centre. We had a fault in our room which was reported immediately but took three days for someone to fix and they only spent a minute on the repair!! Check-in & out is very slow. Room cleaning etc. is not completed till late afternoon. The only good thing about the place was the view so long as you chose the harbour side for your room. We have stayed in a few Sofitel's and enjoyed the luxury but would not recommend the Marseille one!!

limfiona_sg 2015/07/16
« Pleasant quiet hotel with fabulous view but slow check-in. »

Stayed 2 nights in Marseille after my river cruise. Hotel is located near the Fort and within walking access to Marseille City Centre (and everything else). Djamila the concierge was a doll! She arranged my taxi pick-up from the Airport and made me feel welcome the moment I stepped in the Hotel. The front-desk staff however was a little disappointing. I had arrived early at 9am and my room wasn't ready. Djamila gave me ideas to roam around Le Parnier while they prepare my room. I returned to the Hotel at 2pm; the Front Desk informed me that my room was ready but final checks are ongoing. A wait of 10min max probably, they said and they will come to me when it is ready. A wait of 45 minutes later at the sofa and no one came. I had to approach the Front Desk again, this time displeased as I was really tired, and finally got my room. My observations of the Front Desk on several occasions appears that there are enough staff but there will be 2-3 staff looking into 1 booking at one time. which makes the check-in process slow and inefficient. Aside from this service glitch, I had an enjoyable stay at the hotel. I booked the Luxury Room which has a fabulous view of the Port with a patio and the in room amenities provided were expected of the Sofitel brand.

david o 2015/06/19
« Beautiful Port Views »

This is a modern hotel set high on a hillside overlooking the old port of Marseille. The rooms are well appointed if slightly on the small side. However, the rooms are comfortable and well equipped. The views from the rooms facing the port are spectacular.There is I thought too little storage space in the bedrooms. There are literally no drawers and hardly any shelves, so putting clothes away for any more than a very short stay would be an issue. The pool area is excellent. The two restaurants are both pleasant and the bar on the 7th floor is exceptional. The staff are really helpful and friendly. I'd certainly recommend it. There are plenty of sights and amenities within walking distance.

Simone F 2015/03/25
« Could not be better. »

A wonderful experience, nothing is too much trouble for the staff. Lunch was superb: excellent food, perfecty cooked, well presented and served. Good wine list. Incredible choice for breakfast. One small problem: the sound of an electric drill in an adjacent room on the afternoon of our arrival

Joe S 2014/10/05
« Honeymoon »

We spent one night in the Sofitel during our honeymoon, planning to stay at the hotel and explore Marseille. The hotel itself is glorious, and the service is fantastic. The view of the port is something out of a postcard, and while it rained the second day we were there, we were able to spend the day at the spa and the hotel was nice enough to push back our check out time to fully enjoy our stay. A truly fantastic experience.

GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review

Dear Sir, We warmly thank you for taking the time to share such kind views on TripAdvisor. Your feedback is precious to us. We are very happy that you chose the Sofitel Marseille Vieux Port to celebrate such a special occasion and that you spent a fantastic experience among us. We all wish you well! We are also thrilled that you noted and appreciated the helpfulness and the professionalism of our staff. Please believe that we daily communicate to our Ambassadors the senses of kindliness and courtesy to make each of our guest’s experience unique. We are delighted that your stay in our hotel met your expectations. Your satisfaction is our best reward! We are already looking forward to welcoming you again for your next stopover in Marseille, under the cheerful sun of Southern France! Best regards, Gersende GUEIT, Quality Manager

Jeremy B 2014/09/08
« Good place, terrible gastronomic restaurant »

The hotel is fantastic: ideally located a the end of the Vieux Port of Marseille, 10mins walk from the tube station, 2 from the bus stop and 30sec from the bike renting closest station. It offers a unique view on this sought place of the Mediterrranean city, especially at sunset, where colors are absolutely wonderful to watch from the terrasse or your room if ou have a chance to get one with Port view. Breakfast is good, though some few things could be improved: you might find yourself looking for a plate for 5mins as the staff seems to run around and forget to refill ... But food is good and the variety enough to saisfy most of the travelers. One point to notice: the gastronomic (!) restaurant named les trois forts, on the last floor, offers a disappointing experience for diner..We went, we tried, we tasted, we hated, we paid (A lot), we told the staff, we never heard back ...... Combinations made by the chef are not really making any difference, we found the meal pretty gross, far from a refined cuisine (especially when paid 70Eur per person) ... Great place to be and spend some time otherwise, staff is nice and helpful, talks good English ..

GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review

Dear Sir, We thank you for taking the time to share your impressions on TripAdvisor. Your feedback is precious to us. We are very happy that you appreciated the location of our hotel, overlooking the Vieux Port of Marseille and next to the most symbolic monuments of the city. We hope the “wonderful” sunset sight left you with long lasting memories! We are also thrilled that you enjoyed your experience at our restaurant Les Trois Forts and more particularly our breakfast buffet that was awarded the “Prix Villégiature” for the variety and the quality of the products used. We are nonetheless saddened to read that your dinner experience did not meet your expectations. Our chef, Dominique Frérard, is fully committed to offer his hosts every day and with passion the highest quality dishes. We regret that you did not taste this passion. We genuinely hope that we will have the opportunity to welcome you again around our table for a moment of delight. Nevertheless, we are glad that you noted the kindness and professionalism of our staff. We communicate daily to our Ambassadors the senses of kindliness and courtesy; your satisfaction is our best reward! We would be delighted to welcome you again for your next stopover in Marseille for a delicious moment. Best regards, Gersende GUEIT, Quality Manager

MandZStokeuponTrent 2014/08/04
« A near perfect experience »

The Hotel was perfect in all respects except one. The staff were helpful friendly and efficient. The food was perfectly prepared and beautifully served and the views from our room, the restaurant and the terrace were the best we have ever had. One way was the deep blue Mediterranean, another the fortified entrance to the harbour with all its shipping activity, another the Vieux Port with its yachts and bustle and to crown it all Ste. Marie de La Garde. The food was refined and of an excellent quality, perfectly served. The room was excellent with all the expected appointments even though the bed was smaller than we are used to in Sofitel. This was however the one problem area even with the curtains closed and the air con on full we could not get the room to an acceptably low temperature and neither could the maintenance staff. I would highly recommend this hotel and would return again but unless our room was untypical, not in summer.

GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review

Dear Guest, We warmly thank you for sharing such positive and nice comments about your experience on TripAdvisor. We are thrilled that your stay among us matched your expectations “in all respects”! We are very happy that you were charmed by the location of our hotel, overlooking the panoramic landscape on the Phocean City with superb views on the most symbolic monuments of the city. We hope these beautiful images left you with long lasting memories! We are also glad to read that you enjoyed your experience at our gourmet restaurant Les Trois Forts. Our chef, Dominique Frérard, tries everyday, with passion, to offer his hosts the highest quality dishes. He was very touched by your lovely comments regarding his cuisine of “excellent quality and perfectly served food”. Moreover, we are delighted that you noted the professionalism and kindness of our Ambassadors…your satisfaction is our best reward! Nevertheless, we have taken into account your observation regarding the air conditioning. We sincerely apologize for the inconvenience. Please know that the remark has been passed on to the technical service in order to provide our hosts with a warmer welcome. Looking forward to welcoming you soon for another “near perfect experience”… Best regards, Margaux MOREL Guest Experience Assistant

Mark C 2014/08/03
« A marvellous stay »

We had a most wonderful stay in this perfectly situated hotel. Such friendly service, superb views, delicious food especially the breakfast and easy access to the sites. Could not have asked for more.

GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review

Dear Guest, We warmly thank you for sharing such beatiful comments on TripAdvisor. "We could not have asked for more!". We are happy that you appreciated the "perfect" location of our hotel and were charmed by the wonderful views on the Vieux Port and the hidden beauties of Marseille. We are also delighted that you enjoyed your experience at our gastronomical restaurant Les Trois Forts and more particularly our breakfast buffet, awarded "best hotel breakfast in Europe" by the Prix Villegiature for the quality and variety of its products. Similarly, we are thrilled that you noted the professionalism and kindness of our staff. Our Ambassadors work hard, everyday, to make sure every guest feels special. We are looking forward to welcoming you again at Sofitel Marseille Vieux Port for another "marvelous stay". Kind regards, Margaux MOREL Guest Experience Assistant

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