Hotel address
5601 West 78TH Street55439 BLOOMINGTON
UNITED STATES
How to reach the hotel
GPS :N 44° 51' 40.00'' W 93° 21' 15.59''
Contact the hotel
- Tel. (+1)952/835-1900
- Fax. (+1)952/835-2696
- h0539@sofitel.com
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Sofitel Minneapolis - hotel reviews in Minneapolis
Hotel code: 0539
Accorhotels.com customer reviews in partnership with TripAdvisor
"Don't take the upgrade"
28th February 2013, mct2323, Rochester, Minnesota, USA
I paid for an upgrade to a suite...I.e. I paid to have an adjoining room with a stranger. I could hear everything the neighbors said, and they weren't even really loud. Also, this hotel is in Bloomington, not Minnneapolis. The restaurant was good, but I don't plan to stay there again.
View management response »
Management responseThank you very much for providing us with your feedback in regards to your recent stay. We are always looking for ways to better understand and anticipate our guest’s preferences and we will be taking your concerns very seriously in regards to noise. Although we are glad to hear that you were able to enjoy our restaurant, and remain hopeful that you will provide us with the opportunity to offer a relaxing and enjoyable stay for you in the near future.
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"Thank you."
24th February 2013, Ahlquistsusan, Rochester, Minnesota, USA
We love staying at Sofitel in Mpls. Always a treat. Excellent service, food, amenities. Would recommend highly to others. Love the beds. Restaurant wonderful as well. Had a Jr. Suite this time and really appreciated the extra space.
View management response »
Management responseThank you for taking the time to let us know how your recent stay was with us. We are so happy to hear that you were able to enjoy so much of what we have to offer here at Sofitel, and we look forward to welcoming you back once again very soon!
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"Cloud-like"
20th February 2013, moneyball12, Chicago, Illinois, USA
I've stayed in this hotel many time. The rooms are very clean, and the beds are like clouds. The service is always friendly and welcoming. I love the lobby/interior of the hotel. I've never had a problem at this hotel.
View management response »
Management responseThank you for the wonderful comments regarding your stay with us here at Sofitel. We are always happy to hear that our guests were able to relax and feel welcome. We look forward to seeing you and your family again very soon!
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"Let your nose be the judge of this one..."
17th February 2013, WillTravel4GoodWine, Toronto
I stayed at this hotel while in MSP for business. This was my second time staying at this property. I bought the pre-payed room, which offered a upgrade for about the same price as I would have paid had I not pre-paid for the room. The room was a really spacious suite but had no exterior view, so the windows faced the inside of the hotel courtyard. This is a little strange and the room was very dark as a result. Opening the door to this suite (Room #630), right away I could smell a very strong, nasty musty odour. It's strange because the rest of the hotel common areas do not have this smell. I have stayed at this hotel before and had the same issue. I was moved to another room which was better but not completely odour-free . On this stay, I didn't bother to complain. It had been a long week, it was late and I was only going to be there one night. Two of my colleagues also stayed here and they didn't have this issue. Other than this issue, the room was beautiful, very spacious and clean. Bathrooms were really beautiful and I loved the Lanvin amenities. You can actually use the shampoo and cream unlike most hotel provided amenities which you would only want to use in an emergency. The hotel restaurant offers French food and it is really excellent. I have had dinner here with colleagues a few times and also enjoyed their breakfast. They have a very nice cheese selection and a good selection of wines. The building itself is very dated and in need of some renovations. It is not the same calibre as other Sofitel properties I have stayed at. You will notice the elevators are ancient and the doors and hallways are from the 60's but it the furnishings are all very nicely appointed and stylish. Staff are friendly and I appreciated the coffee station in the lobby which was a very convenient way to get my coffee to go as I left for the airport. There isn't much around the neighbourhood of this hotel, but it is reasonably close to the airport. Overall, I would recommend this hotel if not for the issue with some rooms having a very unpleasant smell.
View management response »
Management responseThank you for providing us with feedback in regards to your recent stay at Sofitel Minneapolis. We will be taking this opportunity to address your concerns in regards to the odor you experienced with our Director of Housekeeping. As well as your concerns you addressed in regards to the wearing appearance of the hotel with our Director of Engineering, we are always looking for ways to improve the hotel, therefore your comments are crucial as we move forward. We would also like to thank you for your positive comments you mentioned about your experience with the bathroom amenities, restaurant, and the complimentary coffee available. We hope to continue to see you for any future business travels.
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"Great hotel and restaurant, bar."
15th February 2013, Gooberdud, Rochester, Minnesota, USA
Twice each year we get away from home for a couple of nights in the Twin Cities. Our hotel of choice is the Sofitel. Over the years we've developed a couple of habits. One is the continental breakfast in the room. Another is the wine flight in the bar after we have been out to a concert or show. I get the three reds, my wife the three whites. Everything about the hotel is pretty near perfect. Much better than the downtown hotels, and the weekend rates are very reasonable.
View management response »
Management responseIt is always wonderful to hear such great comments from our regular guests. We are so happy that each visit you are able to enjoy the breakfast and ‘wine flight’. It sounds like a special tradition you share together as a couple and we are glad to have the opportunity to be a part of that.
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"Snowy February Visit"
12th February 2013, Suzypoot, London, United Kingdom
I travelled to Minneapolis with work staying at this hotel for one night. I received a very warm welcome on arrival. The rooms and facilities are very good and comfortable. All contact I had with reception and the breakfast room was efficient and friendly and I was also given a free smoothie to try. Would definitely stay at this hotel again.
View management response »
Management responseWe are so happy to hear that you enjoyed your stay with us. Next time we hope to welcome you back with those same warm smiles, but with warmer weather!
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"Great place to stay"
6th February 2013
We came here for a pageant for my daughter and it was a great place to stay and service was outstanding! We wish that there was a pool or something more for the children. The rooms were great though we found the queen beds a little small. Also would be nice if the internet site was a little more 'user friendly", we had a hard time getting much information about individual hotels and what they offer and what is in the surrounding areas.
View management response »
Management responseWe are happy to hear that you enjoyed yourselves while visiting the area, and were able to relax with family. We hope to see you again very soon, and we wish the best of luck to your daughter in her pageantry!
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"Nice place"
12th January 2013, blindqu, Denver, CO
Very nice hotel and staff. Room was clean and quiet and nicely appointed. Restaurant at the hotel, Collette was very good. Good service in the restaurant and the food was very good. Overall this is a nice property. And if I'm not mistaken its one of the few hotels in the Twin Cities that has had the same name as it had when it opened back in the 79;s.
View management response »
Management responseThank you so much for your kind remarks regarding your stay at Sofitel Minneapolis. We always enjoy hearing that our guests enjoyed themselves. We look forward to seeing you for business again soon!
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"A Sentimental Journey into past times and places and the love of my life June now gone...."
5th January 2013, forensicb, Fridley, Minnesota, USA
I was very impressed with the staff and the attention showered on me...I am 84 years of age and appreciate all such considerations...the food is always great...some of the staff from the old days are still around...My wife June and I started going to the Sofitel in the 1980's...we spent many a New Years Eve and New Years day at the Sofitel...I still miss some of the special treats of the old days...Orchestra and music in the Lobby until midnight on New Years Eve and everyone toasting the New Year...We always had a room overlooking the lobby area...as I did this time....it was always fun sitting by our window over looking the lobby and watching the going's on...June loved shoping in the little lobby shop...Steve the current friendly manager of the shop was there back in those days...miss your old days lobby piano player...June and I loved to just pop in and take up a small lobby table and order a basket of French bread with a cheese and fruit plate, our favorite glass of White Zin wine and dine and people watch...they were such fun days...unfortunately my wife June came down with Alzheimer's in January of 1998 and after an almost 11 year Journey into the shawdows of this dread disease she passed away on October 23rd, 2008....as the poet once said: "When your "hands drop white and empyty, all the Toys of the World will break"...my life would never again be the same...I keep trying to recapture bits and pieces by sentimental journey's fo this type...I always enjoy talking with some of your friendly Bar employees that have been around for a bit...Harpo is great...he does not act like I am crazy when I order a glass of White Zin for June, her own place settings, and just leave them untouched alongside a favorite picture of June....Even when I departed on Wednesday, your Bellman was so kind, helpful and friendly...thanks for making my visit such a pleasure....your old friend from the past.... Stan
View management response »
Management responseWe are touched that you have such wonderful memories at Sofitel, and we are happy to share those with you each time you join us. We are also pleased to hear that you enjoy the restaurant and the Sofitel atmosphere so much, and we look forward to experiencing many more memorable moments with you.
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"Thoughts"
1st January 2013, krnetwal, La Crosse, Wisconsin, USA
The rooms seem more dated with each visit, and, overall, there are issues with noise. For example, the carpeting in my room was old and had two marks/stains. There were also stains on one of the bathroom doors. In addition, I could hear everything another guest was saying in his bathroom near mine, probably above or below me. Your beds are still very comfortable and the location is good, given its proximity to France Avenue and 494, but an update may be needed.
View management response »
Management responseThank you for returning to us over the years. We are pleased to hear that you enjoy our location and comfort of the beds. As a return guest, we also appreciate you providing us with your feedback. We are talking this opportunity to review your concerns with our Directors of Housekeeping and Engineering to discuss possible solutions. Our intention would be to ensure that every guest has a quiet and enjoyable experience. We look forward to welcoming you back for many years to come.
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"Sofitel stay exceeds our high expectations"
31st December 2012, aschussler, Spring Park, Minnesota, USA
Upon checking in, I found we had been upgraded to a top floor king suite (anniversary celebration) which included a Keurig coffee maker, which I had not used, and was fun to try. The bed was extremely comfortable, and the ability to adjust the room temperature was great - we were able to sleep well in a cool room. The meal at Chez Colette was creatively displayed and simply delicious. We will definitely return for future celebrations. Both check in and check out staff were caring, attentive and seemed truly pleased to welcome us. The only jarring note was provided by the bizarre artwork in the bathroom, which seemed completely out of tune with the rest of the decor.
View management response »
Management responseIt is such an honor that you chose to celebrate your anniversary with us. It is always a pleasure to welcome guests who chose to stay with us for such special occasions. We hope that we because a part of many of your future celebrations and look forward to welcoming you back for whatever the occasion may be. From all of the Sofitel Ambassadors, we wish you all the best for several more wonderful anniversaries to come.
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"Great Place"
27th December 2012, REH3, Rapid City, South Dakota, USA
wonderfull location on the SW part of Mpls. I have stayed here for over 30 years and it still is wonderful. the Service was excellent as was the food and the holiday weeked price was very reasonable. The room was clean and the HVAC functioned as desired. I would recomend to anyone.
View management response »
Management responseWe are very grateful to have guests like you who enjoy coming back to visit our property. Our Ambassadors greatly enjoy seeing familiar faces and welcoming guests back. We are glad that you enjoy the facility and the services we offer and look forward to seeing you again soon.
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