Novotel Bogor Golf Resort and Convention Center hotel

"Fun and Comfy Place"

21st February 2013, VieJakarta_Indonesia, Jakarta, Indonesia

If you want to have a good rest and stay away from the city for a moment, this is absolutely the right place to stay. Because this place is so comfy and kinda far from town, that makes you think twice to go outside. The hotel already got every facilities, so don't worry. This place is good for couples or family vacation, and also friends reunion like me!

Management responseDear VieJakarta_Indonesia,Thank you for sharing your good comment during your stay with us.We hope to see you again soon.Sincerely,Daniele RUIUGeneral Manager
« hide

"Can be better"

8th February 2013, Adjimantoro, Jakarta, Indonesia

I stayed there for anniversary wedding, Feb 3 - 4, 2013.The concept is good as a resort, with natural garden, and high trees, but not well maintained. Most of the wood furniture and parquet is already washed out.The location isn't near the city, which is good for honeymoon destination, quitter. But you better have your own car, since there are no good restaurant on walking distance.One problem that is bugged me, that in the morning, they maintain the garden with some loud machine. We can hear the noise from our room living room (2nd level, around 7 am). And they do it again at the swimming pool around 9am.Already report to the hotel, but no feedback until now :)

Management responseDear Adjimantoro,Thank you for sharing your comment with us during your stay in our hotel.Please rest assured that we will rearrange again the schedule of maintenance.We hope that this problem did not impair your trust in Novotel Bogor.We apologize for any inconvenience caused by our garden maintenance schedule.Thank you once again.Best regards,Daniele RUIUGeneral Manager
« hide

"Best Hotel for family"

7th February 2013, Jakarta, Indonesia

The location of this hotel is very interesting, this location is quiet and not far from golf course. I stay in this hotel with my children and they can play at the outbound location. This hotel have more location for refreshing.

Management responseDear Accorhotels.com Traveler,Thank you for your nice comment.Hope to see you soon.Sincerely,Daniele RUIUGeneral Manager
« hide

"Love the outdoor bathup !!!"

10th January 2013, lusiana_rinaldi, Jakarta, Indonesia

Hotel greenery is very good so it is very good for resting. And my kids LOVEESSS the outdoor bathup, they used it for every shower, room is clean although a bit old. Location a bit far from the city, around 15 minutes drive. Kids club need to be renovated cause very old and not very clean.

Management responseDear Ms Lusiana Rinaldi,It is a pleasure to receiving such compliment as yours.Your comment on our Kids Club has been well noted and will be taking for consideration on our next renovation.Breath, enjoy, relax at Novotel Bogor.Hope can see you soon back in the hotel.Best Regards,Daniele RUIUGeneral Manager
« hide

"SERVICE"

6th January 2013, cwelssy, Jakarta, Indonesia

the amenities are not on std, i have to ask for saving kit, tooth brush,body lotion. may be because of high season but it should be std. the rest was fine and nice place for family holiday. and check in time take too long, they dont have the anticipation of guest need, they not even offer me a water, but after check in then they offer. why not offering ur guest while they crazy waiting for check in.

Management responseDear Cwelssy,I sincerely would like to thank you for taking the time to give the comment, as it will always help us improving the quality of service.I apologize that some aminities wasn't available in the room when you arrive.Also due to high season, there was a waiting time during check in process. I brief already the depatment concern to improve the service quality in order to prevent such problem in the future.Thank you once again for sharing with us.Sincerely,Daniele RUIUGeneral Manager
« hide

"Good for family escape, but Food is not fresh"

26th December 2012, Felix_A_Limanjaya, Jakarta, Indonesia

Stayed for only 1 night at room 212. At first the hotel reception's seems don't prepare to receive a lot of guests, as when i came there Re only 2 counters opened to handle all the guests. So you can imagine that there are a long queue at the reception area. Things get more complicated because many guests seems lose their patience because they don't get their room quickly, however, i considered my self lucky as i could get the room quick. But still the atmosphere was already make my mood dropped - i think Management need to learn how to handle customer complain quickly as anger from one person can have effect to others guests. Talking about the room, i quite satisfied with the room, it was big. However, i think the sink need a maintenance as it seemed choked. The amenities also Ok, except that i could not find a shaver in my room and when i ordered one to housekeeping they said they don't have any stock left because they forgot to order... That's it, the answer is just like that - an excuse that is bot acceptable for a hotel like Novotel. The food, this also one of my concern. The food is very ordinary, plus the seafood (shrimp) was taste very bad, it was not fresh! I pick 3 shrimps and only ate less than 1 and throw the others shrimp. The hotel also provide bbq like satay (lamb) but the lamb also not good, most of it just consist of fat. i just wondering whether it is the hotel's standard for food...? However, despite a quite unpleasant experience, i think this hotel has something to offer if you travel with family. i will still consider this hotel to if i come to bogor again.

Management responseDear Felix_A_limanjaya,Thank you for sharing your comment with us.We apologize for any inconvenience caused during your stay in our hotel. It is not reflecting our usual service.Please rest assured that we will be more careful in serving our food & beverage product. Appropriate training will be held to prevent such problem in the future.We hope that this problem did not impair your trust in Novotel Bogor.Best regards,Daniele RUIUGeneral Manager
« hide

"natural but old hotel"

2nd December 2012, Jakarta

i stayed at this hotel for 1 night, and i stayed in deluxe room. this room has open air bath ub, which is very nice. overall this hotel is very nice and has a lot of trees around hotel, but the hotel look very old too, and need a lot of renovation, and they need to do renovation as soon as possible. and also if u r not a smoker, please avoid bar or their restaurant, because a lot of people smoke there and its annoying. accor is a well known hotel chain, so they have to take care of this. im not a smoker and i dont want to get sick because someone else smoke around me.

Management responseDear Traveler,We very much appreciate your comments regarding your stay at the Novotel Bogor Golf Resort and Convention Centre. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Management Team Novotel Bogor Golf Resort & Convention Center
« hide

"overall is satisfied"

20th November 2012, sumandi, Jakarta, Indonesia

this has been my six times staying here if not mistaken. i like here, the view, the great facilities.... all meet my expectation actually.. except when last minute i always wanna have another room, allready late, coz fully booked. i believe because many as well wanna stay spending holiday here..

Management responseDear Mr. Sumandi,We very much appreciate your comments regarding your stay at the Novotel Bogor Golf Resort and Convention Centre. It is always a pleasure to receive positive feedback.I will share your comments especially on the speed of check in with our Front Office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Management Team Novotel Bogor Golf Resort & Convention Center
« hide

"Novotel Stay"

16th November 2012, employlinks, Singapore, Singapore

So far the stay in Novotel Bogor had been very pleasant. The staff are very friendly and polite and the services were above par. My compliments to the Management. The food during the breakfast was generous and the room quality was also very acceptable.

Management responseDear Traveler,We very much appreciate your comments regarding your stay at the Novotel Bogor Golf Resort and Convention Centre. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Management Team Novotel Bogor Golf Resort & Convention Center
« hide

"Good Hotel for relaxation"

29th October 2012, jakarta

Our stay with carrying a small child, we were very pleased with the facilities of this hotel, a lot of activities to do at the hotel such as horse riding, tennis, swimming, and so on. This hotel really suitable for families with small children, because the atmosphere was so comfortable and quiet place to rest.

"Perfect Week End"

5th October 2012, smileboy78, Jakarta

Have a perfect week end at the hotel. Very clean and cozy. The employee are very polite and help full. Have venue for kid too. Highly recommended for family holiday. Looking forward to go there again.

"THE FULL SMOKING HOTEL!!"

21st September 2012, Leonard_Kwee, Jakarta

Upon arriving in the hotel when I was asking for an upgrade to the room above - I was told that as the PLATINUM LE CLUB member I was only eligible to upgrade the room from standard to the deluxe or whatever (???) I have been to almost all of Accor Hotels all over the world and this is the first time I was told such thing - when in the Accor website it is very clearly stipulated that the Platinum members are eligible for an automatic upgrade to the room 1 level above upon availability - I tried to argue but it was obvious that the officers didnt know what they were doing - they kept on saying about the voucher and the voucher again and again when I presented the Platinum card - I just realized that in this hotel the Platinum card means nothing at all!!!Not enough hassle with the above on the reception desk - I and my pregnant wife found out that people were smoking throughout the hotels, in the alley, in the restaurant, in the receptions, in the pool, and maybe at all amenities and spot that we didnt bother to visit at all - it was lucky I decided to drive our car from Jakarta hence we could go other places without having to stay in the hotel surrounded by smoke from smokers. I have to emphasize that the smoke was throughout the hotel at all times, morning - midnight!!It is clear that the decree from the Governor as well as the Gobernment's regulation to prohibit smoking from public area such as shopping malls, hotels etc especially public places with women and kids around. I was also noticing the signboard declaring the GO GREEN campaign near the reception desk as well as in the room - but by allowing smokers to smoke and poisoning everyone would send a very wrong message.I will NEVER recommend this hotel to anyone else especially women and kids!!

Management responseDear Mr Leonard,We are aware a problem was occurred when you stay in Novotel Bogor on the 15th -16th Sept 2012. Please accept my sincere apologies for the inconvenience.The room booked was a deluxe room, you ask for an upgrade to next category, unfortunately the Suite room is not available at that time due to fully booked and the staff was not able to explain clearly about situation. We are happy if we can free upgrade you as Le-Club Platinum member .As you are Le Club Accor hotels Platinum member, you will get benefits as follow (depending hotel brand):•Double your points on each stay•Dedicated customer service team •In Sofitel*, Pullman and MGallery hotels: - Complimentary drink and welcome gift - Upgrade ** - Late check-out up to 16:00** - Guaranteed room availability (when you book at least three days prior to arrival)•In Sofitel Thalassa Sea and Spa hotels: - One Thalassa Sea and Spa Institute beauty product and treatment •In Adagio hotels: - Welcome gift for stays of 10 nights or more - Late check-out*** Excluding Thalassa Sea and Spa** Subject to availability and on requestNovotel Bogor has been designed with the open air public facilities. People are still allowed smoking, but we have some area with non-smoking also. We agree that the smoker should not poison everyone. Novotel Bogor will support Non Smoking Area when we get the smoking area regulation from Kabupaten Bogor, as Bogor City already implemented it long time ago.Your constructive comments have given me the opportunity to work with the property to improve our service, especially with the Front office team.I would like to offer my sincere apologies once again for any inconvenience and discomfort that was experienced as a result of these regrettable circumstances.Mr Leonard, we hope this experience will not impair your trust in our hotel and we hope you will stay with us again, where we will be able to restore your faith and greatly improve our performance.Thank you very much for your kind attention and understanding.Your Sincerely,Team Management
« hide

"Nice Place to stay"

28th August 2012, Boni_DS, Jakarta, Indonesia

Recommended for family vacation, room is very neat, good services, cozy places, lots of kids facilities and the hotel location is easy to accessed. Next time we'll stay again in this hotel if we're going to go to Bogor.

Management responseDear Mr Boni,Thank you for staying with us and for good comment. We will always improve our service quality and we hope that our hotel will be always your favorite.Your Sincerely,Team Management
« hide