Novotel Bogor Golf Resort and Convention Center hotel

"good"

22nd May 2012, Atie_12, Jakarta, Indonesia

The room quiet ok, but the pool is too small. The location very secluded so very usefull for take a rest. Bellboy service for check out not too good, maybe because of lack of source.

"A pleasant stay but free shuttle service needs to be fixed."

9th May 2012

A pleasant resort with a beautiful and well maintained gardens and surroundings. It has all the expected features of a resort well designed for a restful and relaxing holiday. The International Buffet was reasonably good and the theme was thankfully different on the 2 nights we ate there. The resort spa provided a good traditional massage in a clean and soothing room. However, considering that the hotel is located away from the town centre shopping and Bogor Botanical Gardens, the advertised free shuttle service to the Botani Shopping Centre was abysmally run. i have no objections to the duty manager's excuse that quest needed to register for the pick-up back to the hotel but there is no mention of this anywhere and he could not tell me how this was to be done. My wife and i and another hotel guest can attest that informing the driver verbally on our trip out at 10.00 am on Wed. 2 May did not count as registration and the response to my call to the front desk receptionist at 4.50 pm, when the shuttle pick-up left us stranded, reflected confusion, lack of initiative and management short comings. In general service was good and efficient which is why this free shuttle service system needs to be fixed.

"More benefit for member"

26th April 2012, rosuda, Jakarta, Indonesia

Have a special program and discount for accor members, I observed the fire extinguisher attached was corroded and spoiled at the bottom and side. Potentially hazards when utilized. The pressurize bottle could burst when somebody push the handle to extingush the fire due to spoiled pressurize bottle.Even observed have a card check adhered to. Please be aware for safety reason.

"vacation with my family"

22nd April 2012, kikynuviko, Jakarta, Indonesia

good one..and i really like it to stay in there..a recommendation to stay back there..good hotel..one with natural..with fresh air and nice view..

Management responseDear Guest,Thank you for choosing our resort as your accommodation choice during your recent visit to Bogor.It is a pleasure to know that you and your family enjoyed your stay.Thank you one again and we look forward to welcoming you again in the nearest future.Best regards,Management of Novotel Bogor Golf Resort & Convention Center
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"my review"

29th March 2012, Jakarta, Indonesia

Services, rooms and facilities are excellent except for the food. With such a price level, the taste of almost of the foods could be better.Other thing is we found out some hotel staffs and also some of the guests are walking around and playing around in front of the deluxe room which is make us very discomfort as deluxe room has outdoor bathtub. Just for your information we stayed at the room which faced to the parking area. It means everybody could easily jump inside.

Management responseDear Guest,Thank you for taking the time to share your experience during your stay in Novotel Bogor.It is a pleasure to know that you had enjoyed your stay.We would like also to thank you for your feedback on the privacy of bath tub in our deluxe room. Our bath tub which is located in the terrace of our deluxe room actually cannot be seen from certain distance, in example from the parking area. We consider also our guest's privacy by using tea tree as a border and also bamboo curtain.We thank you once again for your comment. It is feedback such as yours which encourage us to do more better to meet our guest satisfaction.We will be more than happy to welcoming you again in the Novotel Bogor.Sincerely,Management Team of Novotel Bogor
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"Novotel Bogor"

29th March 2012, Jakarta, Indonesia

Lovely hotel with very pleasant atmosphere. There is plenty to do for kids. Good service, excellent selection of food for buffet breakfast and dinner. Will come again.

Management responseDear Sir,We very much appreciate your comments regarding your stay at the Novotel Bogor Golf Resort and Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Management Team Novotel Bogor
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"Good Entironment, relax for holiday"

29th March 2012, Hong Kong, China

The cleaniness of the room is not enoughinsufficient accessoriesthe hotel cannot meet the reservation requirementsi.e. need to improve

Management responseDear Sir,Thank you for taking the time to tell us about your experience at the Novotel Bogor Golf Resort and Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Management Team Novotel Bogor
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"Nice & Cozy"

22nd March 2012, Cilegon

We are using the compliment night from our Accor Advantage Plus membership.So, we got discounts 15% for all facilities and 50% for food at the new launching Italian Resto (forgot the name). I also tried the traditional massage. Not bad at all ... !!

Management responseDear Guest,We very much appreciate your comments regarding your stay at the Novotel Bogor Golf Resort and Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Management Team Novotel Bogor
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"nice place for relaxing"

14th March 2012, Jakarta, Indonesia

This hotel is very nice for relaxation, and very good for family leisureI will come again for next time, This please realse good for resting and reduce stressThis place very quite and far from the cityAll the environtment so nice to relaxation, you can take bycicle to take around,It's suiteable to bring a family to stay here.I like it very much. Thank you for all the service.

"surrounded by nature"

14th March 2012, Denpasar, Indonesia

We loved the garden and surrounding golf courts. The architecture and details fit very well. The kids loved the playground and Wifi.

Management responseDear Traveler,We very much appreciate your comments regarding your stay at the Novotel Bogor Golf Resort and Convention Centre. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Management Novotel Bogor Golf Resort & Convention Center
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"Great family hotel outside Jakarta."

4th March 2012, Melbourne, Australia

We chose this hotel because I am familiar with the Accor standard as I stayed in a few of Accor hotels before and also I need a good base for my travel around Bogor. I also chose this hotel for the children facilities and activities. We will come back next time we travel to Indonesia. Thank you very much.

Management responseDear Sir/Madam,We would like to thank you for choosing to stay with Novotel Bogor during your recent visit to Bogor and for sharing your appreciation with us. We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the facilities provided are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the NovotelBogor.Best regards,Management Novotel Bogor Golf Resort & Convention Center
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"feels like home"

9th February 2012, Bogor, Indonesia

it feels like staying at home but more facility of course.. beautiful sight with a big green landscape and still wanna come back again insha Allah ^_^ tips: for the playground,please open it earlier than before,like 8am not 9am,because kids like to play there early in the morning..n for the services at restaurant,need more understanding for us who have a children under 10y.sometimes they wanna eat at the swimming pool area,so we have to bring the breakfast there.

"Nice and sincere location"

9th February 2012, Jakarta, Indonesia

Wonderful experiences on 4 - 5 feb 2012, as we came to this hotel for a weekend vacation.The staff was very friendly, food was excellent, hotel facilities was nice as we used many of them. Very recommended hotel for leisure with family.

"BEAUTIFUL HOTEL BUT..."

3rd February 2012, Jakarta, Indonesia

I was stayed at their Deluxe room bcs I need the bath tub for my son... It was sucks!!! the privacy of the bath room was so poor as people can see inside the bath tub through the grass tree they put as a fence, so that's quite scary for me. And more, bcs the room floor made of woods, I can hear loudly people walking from the room above us, and I have to ring receptionist to ask the people above us to stop making the noise.I also ordered a pizza which took them nearly an hour to be finally delivered, and that's after I rang them 3 times to find out what's going on.The hotel surrounding was fantastic, the breakfast are great but it's a pity about the deluxe room, they should put the deluxe on the top floor.It's a fantastic hotel if you stay in their standard room (on the top floor) but definitely not comfortable for the deluxe room.

Management responseDear Guest,We sincerely appreciate you taking the time to inform us of your recent experience in our resort.The hotel was running a very high occupancy during the period of your stay. Therefore, more longer waiting time will be needed. We fully understand your dissatisfaction.Please rest assured that training for all our room service staff will be emphasised to prevent this type of incident from happening again.However, we were very pleased to read that you enjoyed our hotel surroundings. Your comment on bath tub fence has been carefully noted by our Chief Engineer and will be taken into account for the next review of the room renovation.We look forward to welcoming you again soon in Novotel Bogor.Best regards,Management Team Novotel Bogor
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"Nice hotel but improvements required on the check in time and room arrangement"

27th January 2012

My overall stay with the hotel is allright, the rooms are clean, it has one sofa bed that could be used by your child, the bathroom has a large mirror on the handwash basin. The staff are friendly too.Some improvements required on the check in process, I've booked 4 rooms, and only two of them are near to each other, the remaining two rooms are quite far apart. And secondly, I arrived at the hotel at 14:30 (check in time is 14:00), and none of our rooms are ready. Need to wait another hour to finally got all of our rooms. All the above still happened despite three calls before I arrive, requesting the rooms to be ready by the time we arrived. Still this didnt happened. Also my request to have adjacent 4 rooms, despite my note on my reservation page, and the three calls I made before i arrive, still didnt happen. So I do think some improvement needs to be done for the check in process at the hotel.Another note, the toilet space is too cramp, you cant barely move after you sit on the toilet bowl hahahaha.

"Nice, as always"

27th January 2012, Jakarta

We had a marvelous stay in Bogor at the Hotel Novotel Bogor Golf Resort. Wonderful interiors, good service. Very reasonably priced too for a very nice and big hotel. My only qualm was that the receptionists were not as polite and helpful as what I hope from a big hotel like Novotel.

Management responseDear Sir/Madam,Thank you for choosing Novotel Bogor as your accommodation choise during your recent visit to Bogor and share your experience.We have shared your comment to our team especially on our staff attitude. The experience you have been through is unacceptable and we cannot apologise enough for this incident.Kindly rest assured that additional training will be given to all our receptionists to avoid this kind of incident in the future.It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests.We hope this unpleasant incident will not deter you from patronizing us again and we look forward to seeing you at Novotel Bogor again in the near future.Best Regards,Management TeamNovotel Bogor Golf Resort & Convention Center
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