Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.9/5 857 reviews

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Novotel Rotterdam-Schiedam - Image 1
Novotel Rotterdam-Schiedam - Image 2
Novotel Rotterdam-Schiedam - Image 3
Novotel Rotterdam-Schiedam - Image 4
Hargalaan 2, 3118 JA Schiedam, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA Schiedam
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES & BITES

The restaurant is stylish with a relaxed atmosphere. It's a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  857 reviews

TripAdvisor Rating  4.0/5  621 reviews

Unsatisfactory for such a well known brand

Customer review rating 0.5/5

Savvy G. T. Solo - Confirmed reviews ALL

Paid over 150 euros for 1 night with no breakfast On arrival there was a special rate for 132 euros with breakfast - I asked the hotel to honour this rate as I only booked via the Accor site as a member of their loyalty scheme. They refused. The first room I was offered was 101 which literally is next to the lobby and very noisy. I had written to the hotel to request a quiet room 6 times and not received a reply for several days - as I was mourning the loss of a dear friend I wanted a quiet room. Eventually the duty manager was helpful and understanding and put me in a room on the 4th floor - despite the hotel telling me it was full. The room was clean and bathrooms clean. The bed was adequate but the doors of the rooms slam very loud - so every time a customer leaves or enters a room there is a loud BANG so I had a disturbed night trying to sleep. Perhaps the hotel could put a sign on the room doors asking customers to close the doors quietly and respect others ? The room ceiling had severe damp and mould ( I have photos) which was next to the fire sensors - I am not sure this is safe and it was off putting seeing such terrible decoration or lack of it. The same with the fridge - this had mould and yellow stains along the back of the fridge ...I would not use it as it looked dirty. There is a kettle and coffee and tea BUT the hotel gives no water to you in the room So I could not make a drink. What is the point ? The smoking area is situated very badly at the entrance of the hotel. So as a non smoker I had to walk through smoke every time I went to from the hotel. This needs to be moved to the side of the hotel entrance to respect the majority of us - non smokers. There are no shops, cafes apart from the hotel and it is situated on a busy road. The staff were helpful but I would never stay at this hotel again - it needs a full renovation and is expensive for what I received. From what I saw the hotel is very full with visitors to the gardens, sight seeing and proximity to the Cruises from Rotterdam harbour. It is probably a high profit centre for Accor but I was shocked at the state of repair. Even the chairs in the main lobby are all ripped and broken. It gives a bad message for the brand and I will not be using Accor again after being Platinum for Fairmont in the past I was so shocked I will find it hard to return especially to a Novotel - this 1 is in poor repair, expensive and not well located. Taxis seems to take 30mins to arrive and Uber is useless in this location FYI. The staff were helpful but I was disappointed in the lack of understanding of my issue with the rate and no discretion shown by them and also the email response taking 6 emails and nearly a week for them to respond.

Easy stay

Customer review rating 4.0/5

Mark Families - Confirmed reviews ALL

The stay was ccool, the parking was okay. Meals were as expected. But I missed my welcome drink...I was looking forward to it and it never came - maybe next time Because I had booked multiple rooms with multiple people, like I always do, it would have been nice to have one extra towel in each room - we had to request for towels and it took forever for them to come.

Very disapointing

Customer review rating 1.5/5

O. B. Families - Confirmed reviews ALL

The room was way too hot for comfort, we couldn't sleep, and we couldn't lower the heat either. Also, we were four but there was a pillow missing, we had to wait so long before getting it that the kids fell asleep. Then we finally went down to the reception, in our pyjamas, and had to wait there a really long time before we were finally given the pillow.

Good stay

Customer review rating 4.0/5

Chris Y. Business - Confirmed reviews ALL

It was just an overnight stay, the hotel has everything you need for this

Well located

Customer review rating 3.5/5

Avw Families - Confirmed reviews ALL

We usually stay here pre or post ferry trip from the UK. It's well located, easy check in and good sized family rooms.

Dear Guest, Thank you for taking the time to share your review. We are pleased to know that our location continues to serve as a convenient base for your travels to and from the UK. Regarding the parking fee and city tax, we strive to ensure transparency in all our charges, and we regret any inconvenience this may have caused you. We will work towards better communication in this area to enhance our guest's experience. We apologize for the shortfall in the number of towels provided for your party of four and the condition of the sofa bed. Please be assured that we take the comfort of our guests seriously and will review our room amenities to prevent such oversights. We also appreciate your feedback on the cleanliness under the sofa and will address this with our housekeeping team to ensure that our high standards are maintained consistently throughout all areas of our guest rooms. The operation of the parking barrier is designed for ease of access and safety, although we understand it may pose a slight inconvenience for right-hand drive vehicles. We value your suggestion and will consider potential improvements. Finally, your acknowledgment of our commitment to sustainability is much appreciated, as we endeavor to make a positive impact on the environment and our community. We hope to welcome you back in the future. Best wishes, Dorien Guest Relations Manager

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Other web-users rate our hotel

  • 328 reviews 7.4/10 Location
  • 825 reviews 4.6/10 Room
  • 628 reviews 6.8/10 Service
  • 22 reviews 4.3/10 WiFi
  • 442 reviews 7.9/10 Breakfast
  • 415 reviews 3.6/10 Comfort
  • 406 reviews 4.4/10 Cleanliness
  • 230 reviews 3.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.