Novotel Budapest City hotel

"Excellent"

30th January 2013, dodaOradea_Romania, Oradea, Romania

the stay was great, I've traveled with my husband and two kids for Disney Live Magic Show and we have a very good time. the Kongres Hall is very closer, also MOM Park, a nice shopping city ...the room was nice, big-enough and very clean, comfortable beds and pillows (you can ask for the type). also you can enjoy the wellness area and have a Bowlling match

Management responseDear Valued Customer,Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at Novotel Budapest City in Hungary. Special thanks that you pointed out that we have a bowling in the hotel. It is being fully renovated now and will be open soon.We look forward to seeing you again in the near future. Kind regards, Bruno VinetteGeneral Manager
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"Great Hotel"

18th January 2013

The Hotel was great. We had a special Pricerate so to us it was wonderfull.The Breakfast was the biggest and best i ever experienced. The Rooms ver clean and very modern and nice. The Stuff was very nice and Helpful.Only the Restaurant in the Hotel we can not recommend. We ate there twice, both times the food was served cold and we were only 3 couples dining. As I sent the food back they ony but it in the microwave so the food was hot, but dried out and looked disgusting. So the restaurant was awfull.Besides that it was a wonderfull stay.

Management responseDear Valued Customer,Thank you for taking the time to write a review about your recent visit to at Novotel Budaepst City. I’m delighted that you enjoyed your stay and we have noted your comments about the quality of the food in the restaurant, which we have since addressed. I look forward to welcoming you back soon.Kindest regards,Bruno VinetteGeneral Manager
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"Good spa"

26th July 2012, Explorer4U2, Budapest, Hungary

The spa is great and clean, sauna & steam bath are great, pool is enough to swim in.Location is not bad, there is a shopping mall next to the hotel. The room is ok, bed is comfortable, tv is a bit small.

Management responseDear Customer,Happy to hear that you enjoyed your stay at Novotel Budapest Congress. Thank you for pointint out our fitness and wellness department which provide an exclusive and relaxing environment.We look forward to your next visit. Kind regards,Bruno VinetteGeneral Manager
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"Nearly everything was perfect..."

13th April 2012, stefanhome, Rödental, Germany

... except 2 things:1. There was a clacking noise in our room the whole day and night2. the parking fee was nat clear communicated to us and it was much too high. But we had to pay it - otherwise we wouldn't be able to leave...Everything else was perfect. The restaurant, the bar, the swimming pool etc.

Management responseDear Valued Customer,Thank you for taking the time to write a review about your recent visit to at Novotel Budapest Congress. We have noted your comments about the noise in the room and the lack of information about the parking fee. If you stayed in a smoking room, I can share with you what may have caused this noise. In the smoking rooms we were facing with a bed smell that cause many inconvenience. In order to end this situation, we equipped the smoking rooms with air fresheners what do have a hardly perceptible noise when blowing out.I honestly hope that in spite of these inconvenieces, you had a pleasant stay in our hotel.Kindest regards,Bruno VinetteGeneral Manager
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"Average hotel"

8th February 2012, Norrtalje, Sweden

A very average hotel, have nothing major to complain about and nothing to rave about.The rooms were a bit noisy towards the other rooms and corridoor. Free Wifi is good, but it was disconnecting a lot in room 715. The bathroom was very small, it had a seperate toilet behind some doors which can be good. Otherwise a fairly spacious room, plenty of floorspace for my suitcase.

Management responseThank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at Novotel Budapest Congress. Kindest regards, Bruno VinetteGeneral Manager
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"EMEC Conference Budapest"

5th February 2012, Antalya, Turkey

Bath & the Toilet were too small, carpet was dirty, there were no slippers. Taxi at the hotel gate was too expensive when you compare the taxi's when you call. As I stayed several Novotel around the world for me this is three star IBIS.

Management responseDear Valued Customer,I am sorry that on this occasion you were disappointed with your stay at Novotel Budapest Congress in Hungary. I would very much like to discuss the matter with you and would appreciate it if you write me to h0511-rd@accor.comKindest regards,Róbert KovácsRoom Division Manager
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"Good business hotel"

4th February 2012, Helsinki, Finland

Novotel was well located especially when attending a congress at the congress center adjacent to the hotel. The only thing which surprised me was the small bathrooms as there were no room to put your own toiletries. Five points to the friendly and helpful personnel.

Management responseDear Valued Customer,Thank you for taking the time to write a review about your last visit at Novotel Budapest Congress. I’m delighted that you enjoyed your stay and we have noted your comments about the size and furnishing of our bathroom. We are not planning any renovation for the near future but I do hope, the kind and helpful attitude of our staff make you forget this imperfectness.I look forward to welcoming you back soon. Kindest regards,Bruno VinetteGeneral Manager
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"BUDAPEST HOTELS"

19th January 2012, Chichester, United Kingdom

good hotel, helpfull staff, fitness centre and pool very good, massage service the best value i have had, easy to get about on the trams into city centre, shopping centre next to hotel food good value in the shopping centre.Roy West Sussex

Management responseThank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Novotel Budapest Congress. I am really happy that you pointed out our wellness and fitness area. Its renovation has just finished so now it is available again for our guests.We look forward to welcoming you back again soon.Best regards,Bruno VinetteGeneral Manager
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"One of the best Novotels I know"

6th August 2011, SUCEAVA

This must be one of the best Novotel hotels I used lately, and I slept in many Novotels in Europe. Location is great, parking is quite big, there is even a shopping center close to the hotel. The breakfast is excellent, comparable to a Novotel I stayed in on the French Riviera.I stayed many times in this particular Novotel in Budapest and I used both standard and executive rooms (on different occasions) and I can say they were both excellent. Staff is kind and helpful.

Management responseDear Guest,Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves. I look forward to welcoming you back at Novotel Budapest Congress. Kindest regards,Bruno VinetteGeneral Manager
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"Nice stay in Budapest"

1st August 2011, AIST66, Ireland

We stayed in Novotel Budapest Congress in July 2011 and selected the hotel because of its location (it was close to the clinic that we visited) and good reviews. Overall we are happy with our choice. Our room was on 5th floor and was spacious and with good view over the city. Air conditioner was useful bonus. We visited swimming pool and sauna at the hotel and had good time even though swimming pool is quite small.Breakfast was good for Budapest with wide selection of food and excellent coffee.We did not try the restaurant as we thought that it is a bit overpriced.The hotel is conveniently located close to a tram stop and you can get to Moszkva Ter in 10 minutes using tram No. 61 and there you have big choice of buses, trams and red metro line, so you can get anywhere easily.Overall it was very nice stay.

Management responseDear Customer,Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at Novotel Budapest Congress. Kind regards, Bruno VinetteGeneral Manager
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"Nice new hotel but needs improvement in customer service"

22nd November 2010, Bad Gams (AT)

This is a newly refurbished hotel Nice rooms and furniture. Though if you want to have some food in the evening, there is only a small restaurant/bar open which doesn't have any non-smoking area. Although the food was very good, service was poor and smoking was unbearable. Really awful environment for business travellers. Another issue was in the gym. Again the equipment is brand new but the lighting in the fitness room is operated by sensors, which are positioned in the middle of the room. So, if you are using the cardio equipment the sensor don't detect your presence and suddenly find yourself in the complete dark while exercising. This is extremely dangerous and a lady fell off the running machine. I escalated this to the personnel but told me that the management was aware (somebody else complained) but they couldn't do anything about it....