Mercure Hotel Duesseldorf Neuss
Navigation: Am Goldberg
Am Derikumer Hof 1
Navigation: Am Goldberg
Am Derikumer Hof 1
The Rhine and Düsseldorf are just a stone's throw away and the Düsseldorf exhibition center and city of Cologne are close by too. The 4-star Mercure Hotel Düsseldorf Neuss has 115 rooms with WIFI as well as an events area with six meeting rooms for your meetings, seminars or parties for up to 130 people. There is an S-Bahn station near the hotel, from where the line 11 takes you quickly to Düsseldorf and Cologne. Düsseldorf Airport is 12.4 miles away, or you can reach the hotel via the A57 highway.
The Neuss business location not only benefits from its proximity to Dusseldorf: as part of the Rhine-Ruhr region, Neuss lies in one of the most densely populated regions of Central Europe and in the immediate vicinity of the Benelux countries.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
GPS : 51.167423, 6.730918
Large room with 55-inch (140-cm) wide French bed and additional comfortable sofa bed. The room is equipped with a desk, TV and telephone, and a bathroom with bath tub.Two children aged up to 16 may sleep in their parents' room free of charge. Children also receive free breakfast. We will happily provide a cot free of charge on request. Your pet is also welcome (charge of EUR 10/night).
Large room with 63-inch (160-cm) wide French bed and additional comfortable sofa bed. The room is equipped with a desk, TV and telephone, and a bathroom with bath tub.
Large room with 63-inch (160-cm) wide French bed and a chair. The room is equipped with a desk, TV, telephone, coffee and tea making facilities, a minibar and a bathroom with shower.
Our Salinum restaurant offers a range of regional specialties in contemporary surroundings. Why not spend a few enjoyable hours here, relaxing on our sunny terrace. We are open daily from 6:30am to 11pm.
The Brassica bar is rustic and cozy. You won't just find beers, wines and long drinks here, but also delicious regional snacks to keep you going. We are open every day from 5pm to 1am.
Reviews collected from customers who booked on AccorHotels.com
I arrived early but room was available and ready so they checked me in immediately. The reception staff was helpful throughout the stay. S-Bahn station is 10 mins walk away through a park. 25 mins to Main Dusseldorf station and then 20 mins to Messe fairgrounds. Not much dinning options nearby but there a restaurant and bar in the hotel. Some local stores nearby to find basics. The only negative I found in the room was heating which was not good for my standards and uncomfortable.
We chose this hotel because of the outdoor pool and the fantastic weather on our weekend away. According to the homepage the pool is open in September. Wrong. The pool is closed. Closed. Yes, but the weather is excellent... No the pool is closed. We discussed with 3 different staff members. No one took us seriously. There was no explanation. No understanding. The pool is closed. End of story. Staff do not seem to be trained to make hotel guests feel welcome or important. Check-in was unfriendly. The hotel is run down, the carpets are threadbare in the hallway and stairs and the room we had was overdue for new clean carpet. The hotel prices are very low (53 Euro per night) but the experience was not good. I have a house dust allergy and really suffered in the room. You hear a lot of noise from the hallway as the doors close loudly and the walls are thin.
Dear mikethemoaner2015, Thank you for taking the time to write about your experience at our hotel. We regret that we were not able to meet your expectations regarding our pool andour rooms. We are very sorry about that. We hope to see you again! Your Mercure Düsseldorf Neuss Team
We booked this hotel predominantly because the website showed that they had a 'heated pool' we wanted to have a nice splash after a long day of driving. When we arrived we were told that the pool was not heated. On a brighter note the hotel was clean and the room was much bigger that the family room that we stayed at in France. Breakfast was a huge spread and the kids enjoyed the stay
Dear guest, thank you very much for taking the time write down your review. We noticed that your stay was not completely to your satisfaction. The Pool will be open only from May till September ! We hope that we will see you next year again to use the pool in summer ! Your Mercure Düseldorf Neuss Team
old fashioned hotel, needs to be modernized but the restaurant is good and the breakfast has a large choice. employees are not that professionnal but kind. location is interesting because 25 minutes to the airport duesseldorf.
Dear Lily, thank you for your review. With large joy we noticed that you had a good stay in our hotel. Your points of critiscm concerning the fashion of the hotel were told to our general manager. We will hope to see you again in our hotel ! Have a good time ! Your Team of Mercure Hotel Düsseldorf Neuss
The hotel a good distance from the Dusseldorf and Köln cities, ideal for a family urban visit and for a good price. The service is good, the staffs speak many languages. But for a business trip, the hotel is a little bit old and needs some refreshes.
Dear guests, first of all we wan to thank you for your review ! We are very delighted that you had a good time in our hotel that we could convinced you of us and our services. We hope you will visit us again sson, the whole team is looking forward to welcome you again. Until then we wish you a pleasant time and remain with kind regards from Neuss
We were happy with the clean rooms and though the lift was small, it was well-maintained. Friendly, helpful staff at the reception. There was ample parking space in front of the hotel. Comfortable beds - we had a good night's sleep. The breakfast spread was good, with a nice selection of German ham and sausages.
Dear guests, many thanks for your review. With large joy we noticed that your stay was to your satisfaction. The fact that you felt well with us makes us glad and we are looking forward to welcome you soon again once as a guest of our house. Your Team from Mercure Hotel Düsseldorf Neuss
It was a great stay last August 2013 with our Family! The staff are very friendly, helpful and they give attention to their guests and to children. The rooms are clean, cozy though there is indeed no aircondition but it was not a problem to us. The restaurants has a vast array of food which is reasonable priced. Breakfast was superb! So far, one of the best Mercure Hotel we have ever stayed through the year mainly because of the staff who really knows what is customer service :)
Dear guests, what a wonderful review, thanks a lot for your open words. We are very delighted that you a had a good time with your children in our hotel. For us as a service provider is a friendly and courteous service very important. That we could have achieved this with you, encourage us in our conduct. Now, the whole team would be very happy to welcome you and your family soon again here in Neuss. Until then we wish you a pleasant time and remain with best regards. Your Mercure team
Clean, pleasant and comfortable hotel for family. Complementary breakfast for kids was a good gesture. Well located to visit Cologne, Dusseldorf and Bonn. Good restaurant in the hotel and a near by pizzeria meet all the gourmet needs. Nice, quiet and comfortable stay, thanks to the friendly staff.
Dear VIJAY_PARIS, We have to thank you for your visit and for your kind words. We are delighted that you and your family had a great time here in Neuss. For us as a service provider is it very important to offer a friendly and courteous service. Tthat we have achieved this with you is very nice to hear. Now it would be a pleasure for us to welcome you and your family again. Until then we remain with kind regards from Neuss. Your team of Mercure Hotel Dusseldorf Neuss
A good bed, but we were woken by the noise of the shower in the next(?) room. Why do people smoke in the bathroom of a non-smoking hotel? We found it difficult to get rid of the smell (air-extractor either not working or non-existent) and all the towels smelt of smoke. The hairdryer didn't work and at one point there was a big bang from the socket, which we had switched on to start it, but forgotten to switch off. However, the staff were very good and friendly, and quick to send both a replacement dryer and an electrician (also friendly)! The room was of a good size, the location, close to the motorway without being too noisy, was just what we wanted and easy to find.
Dear guest, Thank you for your great review. It is a nice to hear that you enjoyed your stay in our hotel and that we could convince you and your partner of us and our services. We regret the mentioned points of criticsm. It is of course not allowed to smoke in a non-smoking room and we take decisive action in such cases. These rooms will also be cleaned thorough after that, so that the next guests won't remark it. We are sorry, that you made an other experience. Now we hope to welcome you again soon, our doors will be open for you at any time. Until then we remain with estival regards from Neuss. Your team of Mercure Hotel Dusseldorf Neuss
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