Hotel address
Joseph-von-Goerres-Strasse 2152068 AACHEN
GERMANY
How to reach the hotel
GPS :N 50° 46' 52.50'' E 6° 6' 28.11''
Contact the hotel
- Tel. (+49)241/16870
- Fax. (+49)241/1687444
- H0482@accor.com
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Accorhotels.com customer reviews in partnership with TripAdvisor
"Lousy receptionist, despite a very nice hotel"
27th February 2013, VoyageFrequent066, Brussels
We took a Privilege room, prepaid by CC via Accor's website. Very good value for money, you will be enchanted by it. The breakfast was fabulous.The receptionist, a young lady, treated us as second hand customers. Despite the fact we prepaid the room by internet and shown her the confirmation, she insisted that, the room was only booked and that WE PAY A SECOND TIME, or we cannot get the keys! For something paid in advance! Impossible to discuss and to reason with. She invoked a synchronization quack between the payment and the booking system, whatever. We paid to end the discusssion, in the morning, the shift manager reimbursed us the money we paid in excess. Thank you very much!Good hotel, very nice rooms, clean, nice little extras, good breakfast. Hope you do not arrive on the shift of the receptrionist I had to deal with.
"Don't stay here"
21st July 2011, bridgeater
The front desk staff were not at all helpful and most of the staff seemed concentrated on either clearing tables or doing any job apart from serving guests.The atmosphere was opressive and sleep not helped by drunken parties in the swimming pool at 4.00 am
