ibis Jakarta Mangga Dua Hotel
Jalan Pangeran Jayakarta 73
Jalan Pangeran Jayakarta 73
Conveniently located in the heart of Jakarta Chinatown district, ibis Jakarta Mangga Dua features 202 rooms. The hotel features WiFi as well as massage and reflexology. ibis Jakarta Mangga Dua is located 30 minutes from Soekarno-Hatta International Airport, 10 minutes from the fairground and 3 minutes from the Jakarta International Trade Centre and Mangga Dua Mall Mrs. Anastasia Damayanti, the manager of the ibis Jakarta Mangga Dua hotel, would like to welcome you.
Within walking distance of one of Jakarta's largest shopping area, 5 min. from the historical district of Batavia and Ancol enterta Facilities: Spa and massage service, drugstore, travel agent, taxi station, beach park, 10 min. from Jakarta Fair grounds
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
GPS : -6.138128, 106.822506
Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay
The air-conditioned Superior Room offers comfortable queen-size bed, coffee/tea making facilities, Satellite TV, free Wifi connection and Direct Dial Telephone. Up to 2 adults and 1 child
The air-conditioned Standard Room offers comfortable single beds, coffee/tea making facilities, Satellite TV, free Wifi connection and Direct Dial Telephone. Up to 2 adults and 1 child
The right choice to feel great .A convivial buffet featuring traditional cuisine. Simply a pleasure.
The Bar: a friendly place to get together at any time of day.
Reviews collected from customers who booked on AccorHotels.com
I stayed here for one night and paid almost 600,000 rupiahs. This hotel is very poor value for money. Avoid it. Pay a little more and stay somewhere better. - Bluebird taxi: From the airport to the hotel the fare is approximately 120,000 rupiah. Strangely, bluebird drivers never have any change on them. This is a scam as they want you to hand over big notes to them so that they can keep your change. And bluebird taxis are suppose to be the most reliable and trustworthy in Jakarta!!! - Check in: I arrived at 1430 hours. Check in is after 1300 hours. I was told my room is not ready. What a joke! They kept me waiting at reception and did not have a clue what they are doing. Total panic and confusion at reception. - Breakfast: Selection of breakfast very limited, cold and poor. Worst breakfast I have ever had in my life!!! Reception at the breakfast desk can not even speak English. What a joke!!! Overall, this hotel does not even deserve a 1 out of 5. it should be -10 out of 5. Given that its a European brand its standards are very poor from check in to breakfast. I will never stay here again. Avoid it.
Dear Mr/Mrs thetraveller786786, Greetings from Ibis Jakarta Mangga Dua. Thank for staying at our hotel and sharing your experience with us. We deeply apologize for unconvinience stay you met during your stay with us. It was shocking us as well that we need to deliver more training for our employees related to check in process and breakfast quality. I guarantee you that we strive to improve our services from guest feedback. I would like to do more on investigation to ensure we take a proper action regarding comment, as I need your details Room number and Check in date through firstname.lastname@example.org to do further follow up on this. I remain at your disposal and Thank for your attention. Best Regards Lisa P Sanjoyo General Manager
Pros: - Location is fantastic, walking distances to popular shopping places - Nice view of the railway and comfortable study table facing that same view Cons: - Dirty linens and towels (one towel was so dirty there were several brown stripes (hopefully not human waste) - Aircon broke down at 4am, decided to call them up at 6am and then fixed within 30 mins - Breakfast was said to last until 12pm. 10am onwards only breads were available. Apparently when we went down at 11.30pm, no such breads - Our 12th floor was supposed to be non-smoking, but at night the corridor was smoky. Some guests must have been smoking. Receptionist need to warn guests more aggressively about no-smoking policy
Dear Mr. Mazmur, Greetings from Ibis Jakarta Mangga Dua. Thank for staying at Ibis Jakarta Mangga Dua and sharing your experience during your stay. we truly apologise for unconvinience stay with us which is a hit for us to improve more on quality and facilities in our hotel. But We can assure you that We forward your feedback to our team as a lesson to fulfill guest expectation. anyway, I would be happy to invite you and recover with one night stay complimentary with us to show you that we has improved the quality. Please confirm us through email : email@example.com, if you wish to give us a chance. Thank for your kind attention. Best Regards Lisa P Sanjoyo General Manager
Very cool location: 30 meters from the IT mall and right into a night market for a local experience. The hotel is located close to an exit of the highway, so that arriving from the airport does not require to get stuck into the infamous Jakarta traffic.
Dear Mr. Rcapo10, We very much appreciate your comments regarding your stay at the ibis Jakarta Mangga Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P Sanjoyo General Manager
The hotel is very old building and scary, especially I stayed in new building Ibis Trans Bandung right before this trip. Looks renovated for basic needs. Room amenities worked well surprisingly. Convenient walking-distance to Mangga Dua Mall, ITC shopping. Breakfast menu can be improved (fried rice tasted awful). Avoid the Spa as the therapist was very active (obsessive) offering useless stuff like oil with added spices and useless treatments where we are trying to get a quiet moment to relax.
Dear Value Guest, I would like to thank you for choosing to stay with Ibis Jakarta Mangga Dua during your recent visit to Jakarta and sharing your comments with us. I do really apologize on your experience which not meet your expectation specially for the Hotel building condition and SPA service in our Hotel. Just to let you know that; we are on the partial room project renovation to give more quality product for all the guest and we have taken serious note and appropriate action taken with our SPA Manager and Therapists to ensure this mistake does not happen again. I hope this experience will not impair your trust in our hotel and that you will give us the opportunity of welcoming you a gain soon. Kind Regards, Lisa P.Sanjoyo General Manager
The location is perfect for those who like to shop in the mangga dua area. Hotel is very convenient and comfort. Room is clean and have a good view, It's a pleasure stay in here. Unfortunately didnt try the food in the hotel
Dear Value Guest, It has been our great pleasure to welcome you at Ibis Jakarta Mangga Dua as your accomodation for your recent visit to Jakarta and for taking the time to share your comments with us. I was pleased to read that you had an enjoyable stay in our hotel. It is always encouraging for us to learn that our guest’s are satisfied with our product, service and Hotel location as it is what we strived for every day as part of our first concern to every guest’s. We all look forward to welcoming you again soon on your next visit to Ibis Jakarta Mangga Dua. Best Regards, Lisa P.Sanjoyo General Manager
I've stayed in this hotel for 9 days. So far I enjoy stay in this hotel. The staff are responsive, and they quite friendly. The location also good, just in front of Pasar Pagi Mangga Dua. And in the evening, many street vendors around.
Dear Value Guest, We sincerely appreciate you taking the time to inform us of your recent experience in Ibis Jakarta Mangga Dua. Your positive comments regarding product and service provided by our staff are most gratifying and will be shared with the whole team Specially with our Duty Manager (Mr. Puji). We hope to have the pleasure of welcoming you again soon in Ibis Jakarta Mangga Dua. Sincerely, Lisa P. Sanjoyo General Manager
everything else about the hotel is great except for a quite major setback for my family. There was no minifridge. the other time when I came, the mini fridge was there. This time, i booked 6 rooms in total. and there were no minifridge in all of them. will not be getting this hotel anymore considering we always book for 4days and more and fridge is a major issue to store baby products..
Dear Mr.Md Zamilreze .M, I would like to thank you for choosing to stay with Ibis Jakarta Mangga Dua during your recent visit to Jakarta and sharing your comments with us. I do really apologize on your experience which not meet your expectation specially for there were no mini bar provide in your room (Mini bar is provided upon request). we have noted your needs and make sure you will received it on your next visit in our hotel. I hope this experience will not impair your trust in our hotel and that you will give us the opportunity of welcoming you a gain soon. Kind Regards, Lisa P.Sanjoyo General Manager
Clean and reliable service. Quiet and peaceful, just the right place to rest the mind and body, however if you need to go bazaar style shopping, there are many roadside stalls selling all kind of things just walking distance away.The lobby needs more sitting area though.
Dear Amran M, Thank you for your review toward Ibis Jakarta Mangga Dua! I am pleased to know that you enjoyed your stay with us during your recent trip to Jakarta. Mangga Dua area has a lot to offer and I am glad that you were able to experience the genuine local night market near the hotel. I wish we will always be your first choice hotel during your visits to Jakarta and look forward to welcome you back soon! Kind regards, Lisa P. Sanjoyo General Manager
As i entered the room it had a stale smell and after the first use of the toilet the toilet floor starts to accumulate water. At first, i thought it was from the ceiling, but then after the maintenance guy came, he said it was from the bidet.I requested for a new room and they told me they would help with the luggage, but no one came and the fruits as compensation came rather late. In the new room I had another shock to as the bath towel was dirty, stained and smell of cockroaches.They offered me a dinner in compensation but I would rather have a fresh clean towel to begin with.This is my third visit at ibis mangga dua and the experience has just deteriorated over the years.
Dear Nur72, Thank you for sharing your experience with us! I very much appreciate your feedback. I am sorry that you had a problem with the bathroom condition, linen cleanliness etc during your stay, please allow me to express my sincerest apologies for your experience which did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We really hope that you will give us the opportunity to better serve you in the future. Kind regards, Lisa P. Sanjoyo General Manager
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