Novotel Brussels Airport hotel

"Not realy to novotel standards"

6th March 2013, Philip-be, Kortrijk, Belgium

Not bad this hotel but comparing to other Novotels lower quality. Sure not 4 * ! Annoying melting or burning plastic smell in whole receptionlobby,bar and restaurant. Ensure if its for pleasure not to accept ground floor rooms where we stayed. 24h noises from late and early transferpassengers or stranded tourists. In our case whole plane Thai tourists.(because this hotel is an airport hotel) No noise from the airplanes heard and very friendly staff.

Management responseGeachte Heer, Mevrouw, Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons. Nogmaals bedankt voor het delen van uw ervaringen Hoogachtend,
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"Perfect location"

24th October 2012, esteini, Winnipeg, Manitoba, Canada

The location was great, we arrived in the morning after a long flight we slept for a few hours, and went to Brussels.The shuttle to the hotel is a big plus, and the Train to the center of Brussels is very use full.

Management responseDear Sir, Dear Madam,Thank you for taking the time to tell us about your experience at NOVOTEL BRUSSELS AIRPORT. At NOVOTEL, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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"Great solution for overnight stay with kids near Brussels airport"

13th August 2012, adereth1, Tel Aviv, Israel

The hotel is located near Brussels international airport.Since we had an early flight we decided to stay in the hotel located near the airport.The hotel has a convenient shuttle service running to \ from the airport every 20 minutes (the ride takes less than 5 minutes).The room was clean, the beds were comfortable, the staff was kind and helpful and the breakfast was excellent.Free WiFi within the hotel area (rooms + lobby)Parking is free for the first 3 hours (20 Euro per day)Overall pleasant experience

Management responseDear Sir, Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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"best alternative to on-airport"

19th June 2012, Ray S, Chapel Hill, North Carolina, USA

Good hotel (got a deal) and has a 24 hour shuttle to airport (5 mins). Other hotels in the area do not have limited shuttle times. I recommend it!

Management responseDear Sir, Dear Madam, We very much appreciate your comments regarding your stay at the NOVOTEL BRUSSELS AIRPORT. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
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"Price too high for what you get"

11th March 2012, Monza, Italy

I have been at this hotel because it was close to the office I had to work for three days and because I got an offer with free WI-FI connection (when there I discovered it is free for everyone!!). I expected something more for the price paid especially considering that I paid not for a standard but for a "superior" room. As soon as I entered the room, right after the entrance, there was smell of sewage: I thought it may have been accidental but unfortunately it was not: the smell was there every day, probably coming from the heating system. The soundproofing was excellent but I had to make everyday some effort to close the rickety windows properly (cleaning staff seems not to be well trained at that....).The bed and the pillows are fantastic. The bathroom with separate WC is very comfortable even if not very spacious.Too small also the space between the bed and the door of the bathroom, but that was probably depending on the fact that there was a small sofa beside the bed.No Pay-TV but free channels in every language.No closet but only a bar with some hangers behind the entrance door.The staff was professional, helpful and always very quick in responding to requests.Nice bar and restaurants with ok food and good choice for breakfast.The shuttle service works very well.Summarizing: nice staff, ok food, good connection with the airport, room below expectations.I may stay there again for a max price of 150€ per night including breakfast and Internet connection

"Poor to Average"

3rd September 2011, brighton

Rooms tired. Strong smell in foyer. Abrupt service at check in. Charged 205Euros for a 105 room rate in case of charges in room etc. Minibar in fridge locked despite this and to unlock it had to get a man with a key to come into the room to unlock it at 10.30pm, whilst children were in bed. Website says pool-its outside and unheated.

"Novotel Brussels Airport"

3rd September 2011, New Mills, United Kingdom

A convenient for the airport and Brussels if you wish to avoid the hassle of driving into the centre. A free shuttle operates to the airport every 20 minutes and takes 5 minutes. The train to the centre of Brussels leaves from the airport.The standard of the hotel was good and the staff very helpful.The food is OK the Buffet is not brilliant labels on the different dishes would be a help. The a la carte is limited.The breakfast at 20euros we thought was expensive so had our croissants at the airport. We would stay again and if you able to pick up one of their deals good value.

"One night before our flight early in the morning"

28th August 2011, Lille

The hotel is pretty close from the airport. A free shuttle service is provided. The staff is efficient and active. The restaurant is varied and good. The room is good and confortable. The minor problem was the noise that the bed did when you sit on it. Otherwise, everything was perfect.

"Well located but..."

11th May 2011, gembloux

Very well located (free shuttle to the airport every 20 mn or so) but Not that good indeed. Much too noisy (hopefully your neighbouring rooms won't by booked). Impossible to order whatever (room service) after midnight. Service welcoming.

"Great value for a good price"

19th February 2011, oudenaarde

Park & Stay was a very good experience, we will do this again