Hotel addressDa vinci laan 25
How to reach the hotelGPS :N 50° 53' 35.98'' E 4° 27' 43.21''
Contact the hotel
- Tel. (+32)2/6200433
- Fax. (+32)2/7213958
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Novotel Brussels Airport - hotel reviews in Brussels
Hotel code: 0467
Accorhotels.com customer reviews in partnership with TripAdvisor
"Unpleasant odor in the room"
17th September 2013, AQubit, il
There was an unpleasant stinky odor in my room.Even opening all the windows wasn't enough to solve the problem.Fortunately I only needed to stay in this airport hotel for several hours before my flight.The free shuttle bus to the airport was convenient.View management response »
Management responseGeachte Heer, Mevrouw,Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.Nogmaals bedankt voor het delen van uw ervaringen Hoogachtend,
"Family friendly hotel"
22nd July 2013
The newly renovated family room was great; check-in and check-out was quick and easy; shuttle bus to the airport was on time and very quick; bus driver was friendly and helpful with our luggage. Overall great stay!
"Great place to stay before or after a flight"
9th July 2013
Great hotel. Very clean, well decorated and modern. The staff was very helpful. Restaurant on premises open until midnight. Limited menu and somewhat expensive but at least you won't go to bed hungry since there is not much else nearby. Secured parking. Had an early flight so missed breakfast which was included. Rooms are large, great shower. No air conditioning in the room from what I could tell but evenings were cool and windows open so this wasn't an issue for us. Wish we would have had more time to enjoy the beautiful outdoor pool. Only negative, pillows are small and flat and no extra pillow in room. Would highly recommend this hotel for anyone needing a place to stay near the airport
"side by side review when in Zaventem"
9th July 2013, gvc_ATX, Austin, Texas, USA
Expat opinion (not expert)convenient shuttle service to/from the airport ... takes only about 5minsthe only other alternative is the Sheraton Airport (almost on the runway)week-end rates are attractive (similar to Sheraton)Tip : going to downtown Brussels, use the shuttle and then take the Train (Diabolo)
"One Night Stay"
8th July 2013, ExpatAntwerp, Antwerp, Belgium
Good airport hotel. Room was on small side. Bed was comfortable, but could be better. Airport shuttle service good, especially with all the luggage we had. Staff was polite and effective. Breakfast better than expected.
"Not realy to novotel standards"
6th March 2013, Philip-be, Kortrijk, Belgium
Not bad this hotel but comparing to other Novotels lower quality. Sure not 4 * ! Annoying melting or burning plastic smell in whole receptionlobby,bar and restaurant. Ensure if its for pleasure not to accept ground floor rooms where we stayed. 24h noises from late and early transferpassengers or stranded tourists. In our case whole plane Thai tourists.(because this hotel is an airport hotel) No noise from the airplanes heard and very friendly staff.
24th October 2012, esteini, Winnipeg, Manitoba, Canada
The location was great, we arrived in the morning after a long flight we slept for a few hours, and went to Brussels.The shuttle to the hotel is a big plus, and the Train to the center of Brussels is very use full.View management response »
Management responseDear Sir, Dear Madam,Thank you for taking the time to tell us about your experience at NOVOTEL BRUSSELS AIRPORT. At NOVOTEL, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
"Great solution for overnight stay with kids near Brussels airport"
13th August 2012, adereth1, Tel Aviv, Israel
The hotel is located near Brussels international airport.Since we had an early flight we decided to stay in the hotel located near the airport.The hotel has a convenient shuttle service running to \ from the airport every 20 minutes (the ride takes less than 5 minutes).The room was clean, the beds were comfortable, the staff was kind and helpful and the breakfast was excellent.Free WiFi within the hotel area (rooms + lobby)Parking is free for the first 3 hours (20 Euro per day)Overall pleasant experienceView management response »
Management responseDear Sir, Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
"best alternative to on-airport"
19th June 2012, Ray S, Chapel Hill, North Carolina, USA
Good hotel (got a deal) and has a 24 hour shuttle to airport (5 mins). Other hotels in the area do not have limited shuttle times. I recommend it!View management response »
Management responseDear Sir, Dear Madam, We very much appreciate your comments regarding your stay at the NOVOTEL BRUSSELS AIRPORT. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
"Price too high for what you get"
11th March 2012, Monza, Italia
I have been at this hotel because it was close to the office I had to work for three days and because I got an offer with free WI-FI connection (when there I discovered it is free for everyone!!). I expected something more for the price paid especially considering that I paid not for a standard but for a "superior" room. As soon as I entered the room, right after the entrance, there was smell of sewage: I thought it may have been accidental but unfortunately it was not: the smell was there every day, probably coming from the heating system. The soundproofing was excellent but I had to make everyday some effort to close the rickety windows properly (cleaning staff seems not to be well trained at that....).The bed and the pillows are fantastic. The bathroom with separate WC is very comfortable even if not very spacious.Too small also the space between the bed and the door of the bathroom, but that was probably depending on the fact that there was a small sofa beside the bed.No Pay-TV but free channels in every language.No closet but only a bar with some hangers behind the entrance door.The staff was professional, helpful and always very quick in responding to requests.Nice bar and restaurants with ok food and good choice for breakfast.The shuttle service works very well.Summarizing: nice staff, ok food, good connection with the airport, room below expectations.I may stay there again for a max price of 150€ per night including breakfast and Internet connection
"Poor to Average"
3rd September 2011, brighton
Rooms tired. Strong smell in foyer. Abrupt service at check in. Charged 205Euros for a 105 room rate in case of charges in room etc. Minibar in fridge locked despite this and to unlock it had to get a man with a key to come into the room to unlock it at 10.30pm, whilst children were in bed. Website says pool-its outside and unheated.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.