Hotel - Mercure Vichy Thermalia Hotel
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Mercure Hotel

Mercure Vichy Thermalia Hotel

1 Avenue Thermale 
03200  VICHY
FRANCE

409 reviews
TripAdvisor Rating Based on 409 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool
  • Thermal Spa
  • Fitness centre  (Nearby)
  • Well-being (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Beach and water sports (Nearby)
    • Kayaking (Paying, Nearby)
    • Rafting (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Karting facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-24:00
    • Opening hours : Week-end 12:00-14:00/19:00-24:00

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 78 rooms
  • 46 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Vichy Thermalia Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 409 reviews

Przem0C 2016/04/17
« Doesn't deserve 4* »

I've been there for 3 days. The rooms are quite old (especially bathroom and toilets) and really warm. For unknown reason even if the heating is switched on it is like in sauna if you close the window. Not really designated for business travellers (no desk only coffee table). Good breakfast and quite OK wifi. English of the staff needs improvement.

Philippe R, Directeur général at Mercure Vichy Thermalia, responded to this review

I'm very sorry for these problems and some of them have been resolved like heating. I hope you'll have a new stay in my hotel. Best regards

herve385 2015/07/24
« relaxing »

We had a relaxing time at Vichy Thermalia Mercure. The swimming pool was not crowded. The personnel was always ready to answer questions,e .g. about finding locations, The hotel is well located in Vichy. The room was big and quiet. Harvey

Oktopus_Ken 2015/07/15
« Generally very good, but restaurant tends to serve small portions »

I only have 3 minor "niggles" with this hotel:- 1. Restaurant tends to serve undersized portions. This applies particularly to fish dishes. However, the restaurant prices are on the low side. 2. Lack of desk space in the room, which makes setting up a computer and printer difficult. However, they will provide an additional table on request. 3. Some of the TV channels are missing from the sets installed in the guest rooms. In some cases this is due to the TV not being programmed correctly, but some areas within the hotel also seem to suffer from weak signal strength. Apart from these issues, this is an excellent hotel I am a repeat visitor. If you come by car, you need to allow a Further €7.50 per day on top of the room rate for parking.

Georges R, Directeur général at Mercure Vichy Thermalia, responded to this review

Bonjour, Je vous remercie d'avoir pris le temps de laisser un commentaire sur notre établissement. Celui-ci me sera très utile pour travailler avec mes équipes à l'amélioration de l'accueil, service et prestations. Cordialement.

Michele L 2014/09/23
« Rooms need a refurb »

Bedrooms are tired and dated for a 4* Mecure!! Breakfast was poor no staff had to do everything for yourself and no real choice. Receptionist was lovely recommended a restaurant and make booking of us was a beautiful restaurant on the river food was fanastic. Vichy is a lovely town.

Georges R, Directeur général at Mercure Vichy Thermalia, responded to this review

Dear Madam and Sir Please find enclose from my team and myself our sorry after your stay in our hotel. We will do our best and try to be able to get nice feeling from you on your next stay. Best regards

herve49281 2014/09/05
« How to spend a bad night »

Curtains broken, noisy air-conditioning machinery inside the room and outside when you open the window after switching off the airco, noisy delivery of goods from a truck under our window (on the pool side) during the night, no hot water for the shower, a night we will remember.Never ever!

Georges R, Directeur général at Mercure Vichy Thermalia, responded to this review

Dear Madam and Sir My team and myself, are very sorry that you got a bad stay in our Hotel. We hope to receive you again like a guest . Best regards

Alexandr U 2014/04/30
« Well located hotel. Friendly staff. »

We were well met, friendly atmosphere. Every morning there is a digest of the latest press printing in different languages​​, including Russian. Diretor arranged for hotel guests a friendly cocktail with champagne. The hotel helped us a lot Russian speaking employee Maelle.

Georges R, Directeur général at Mercure Vichy Thermalia, responded to this review

Thank you for your visit in our Hotel and hope to see you again Besrt regards a have a nice day.

herve49281 2013/08/29
« An honest place »

The hotel is very well situated and has been renovated recently. Rooms are simple, relatively small but decorated with good taste. It is fine for a limited number of days. The restaurant is nice with good qualiry food at very affordable prices and a very cooperative staff. In the rest of the hotel, the staff was not easy to find...a little too scarce for a 4 stars hotel...The parking of the hotel is somewhat bizarre. If you spend the night and not use your car, it is relatively cheap, but if you move your car several times during the day, then it is another story. More generally, the surroundings before the hotel could be somewhat improved. Not nice to have a drink in front of a parking.

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