Novotel Rouen Sud 4 stars

Customer review rating (ALL Rating) 4.1/5 1,220 reviews

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Angle Avenue de l'Université, Rue de la Mare Sansoure, 76800 SAINT ETIENNE DU ROUVRAY, France

Description

Hotel extras

  • 10 minutes' walk from the Zénith arena and theexhibition center

  • Peaceful setting at the edge of a forest

  • Unheated outdoor pool in a tranquil setting from May 5 to September 30

  • 5,866 sq. ft. (545 m²) of modular meeting space with natural light

  • Free enclosed outdoor car park

Our accommodation(s)

Hotel location

Novotel Rouen Sud

Angle Avenue de l'Université, Rue de la Mare Sansoure
76800 SAINT ETIENNE DU ROUVRAY
France

GPS:49.389931, 1.059331

Telephone
Fax +33 2 32 91 76 86

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,220 reviews

TripAdvisor Rating  3.5/5  892 reviews

Customer review rating 3.5/5

John Couples - Confirmed reviews ALL

Hotel being renovated but without major disruption to guests, well done. Tissue box in bathroom empty, whoops. Reading light switch on one side of bed faulty.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. Also I am sorry that the tissue box was empty and the light switch was not working; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Amélie – Adjointe de Direction – Novotel Rouen Sud

Good stay, good location.

Customer review rating 5.0/5

Jennie E. Couples - Confirmed reviews ALL

Have stayed a number of times, always very good.

Dear Mrs. E., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. We are very pleased to receive your compliments. We will certainly share your appreciation with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amélie – Adjointe de Direction – Novotel Rouen Sud

Appalling - hotel full of builders dust and noise

Customer review rating 0.5/5

Patricia B. Couples - Confirmed reviews ALL

I will probably not return to this hotel having previously regarded it as convenient stop when travelling south in France. Should have been closed for refurbishment or clients given discount. Entire ground floor was stripped and main staircase had been dismantled. Notification of major building works notified too late to book elsewhere. Restaurant food awful. Reception staff embarrassed and disinterested - hardly surprising in the circumstances. Appalling way to treat customers.

Dear Mrs. L., Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. We are sorry to hear that the noise and disruptions caused by the renovation work affected your stay. These renovations are essential for improving the overall infrastructure and services of the hotel. Please be assured that in a few months, we will be delighted to welcome you back to our newly renovated and modernized rooms, outdoor areas, and dining spaces. Sincerely, Amélie – Adjointe de Direction – Novotel Rouen Sud

A Good hotel but under serious renovation

Customer review rating 4.0/5

Syd G. M. Couples - Confirmed reviews ALL

Arrival & check-in went well and the upgrade was much appreciated. It's a bit disappointing that there isn't a separate lounge area and the public seating in the lobby was very worn! The meal was excellent with plenty of choice on the "a la carte". We chose to have the set-menu and were very pleased.

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards. Kareen – Housekeeping Manager – Novotel Rouen Sud

Good for our dog

Customer review rating 3.5/5

David D. Couples - Confirmed reviews ALL

Because of renovation work, restrained to eat in our room with only one proper chair between us. Tasty food though. Excellent local walks in the woods for the dog, good security. Lack of phone/tablet charge points in newly renovated room astounding.

Dear Mr. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kareen – Housekeeping Manager – Novotel Rouen Sud

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Other web-users rate our hotel

  • 235 reviews 9.2/10 Location
  • 630 reviews 4.7/10 Room
  • 561 reviews 8.8/10 Service
  • 7 reviews 6.8/10 WiFi
  • 224 reviews 7.7/10 Breakfast
  • 211 reviews 3.3/10 Vibe
  • 195 reviews 3.4/10 Cleanliness
  • 135 reviews 4.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.