Hotel - Novotel Chartres
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Novotel Hotel

Novotel Chartres Hotel

5 ter avenue Marcel proust 
28000  CHARTRES
FRANCE

460 reviews
TripAdvisor Rating Based on 460 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9.5  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9.5  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Hard tennis court (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Table tennis (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 112 rooms
  • 112 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 45 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Chartres

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 460 reviews

Jpkh3 2016/01/17
« Third stay at this hotel »

This is the third time we have stayed at this hotel The staff are always friendly, helpful and the rooms are comfortable. It is convenient for our trip to the Channel Tunnel and the directions to the hotel are easy to follow, A big plus to us is that they welcome pets.

BEUF, Directeur général at Novotel Chartres, responded to this review

Très heureux de constater votre satisfaction concernant nos services , nous tenons à vous remercier chaleureusement de votre fidélité . au plaisir de vous revoir bientôt Bien cordialement Alain BEUF

richardhJ8163SC 2015/09/16
« Tired superior rooms at Novotel Chartres »

We often stay at the Novotel Chartres and have been very disappointed indeed to see how badly the refurbished superior rooms have responded to wear and tear. In the two rooms we booked both needed an extremely thorough clean and in one room the base of the shower tray was very badly cracked and should not have been offered to the public until a repair had been effected and in the other room light bulbs were not working and had clearly not been tested. Both rooms looked very tired and poorly cleaned. When you are paying for a superior room you should be able to expect exactly that with everything perfectly attended to. Housekeeping clearly needs some serious training in how to clean and present a room. R A Hirst

BEUF, Directeur général at Novotel Chartres, responded to this review

C'est avec grande attention que nous avons pris note de vos commentaires . Nous venons de terminer la rénovation d'un nouvel étage de chambres supérieures , et attachons beaucoup d'importance à veiller à une parfaite qualité de service. Nous vous présentons nos excuses sincères et remédions immédiatement aux imperfections constatées . Bien cordialement

abrahamr365 2015/09/09
« Visit Chartres »

Excellent hotel with spacious clean rooms, good food with breakfast to be recommended and market related price. Not strategically placed with respect to tourist attractions but good from a business perspective.

BEUF, Directeur général at Novotel Chartres, responded to this review

Un commentaire très positif dont nous vous remercions. Un buffet petit déjeuner apprécié à sa juste valeur . On espère vous revoir très bientôt Bien cordialement

jonsteer573 2015/08/23
« Nearly very good »

This Novotel is getting just a little tired. Nothing to make it bad but it needs a facelift. Friendly good service as always.Very conveniently situated. No doubt we will use it as a stop over again next year.

BEUF, Directeur général at Novotel Chartres, responded to this review

Avec nos remerciements chaleureux pour prendre le temps de nous aider à toujours mieux vous recevoir , par vos conseils et commentaires qui sont très appréciés . Bien cordialement Alain BEUF

2015/08/23
« Disappointing »

On a positive note we received a friendly and efficient welcome from the reception staff and the public areas / first impressions were great! However as soon as we stepped into the lift it was a different story: Musty and tatty. On opening our room door we were greeted by the smell of stale urine which was due to the toilet walls being spattered with dried urine that couldn't be missed by any half decent hotel cleaner! The rest of the room was fine. Dinner was expensive and tiny and I was ignored for a while at the bar. Apart from the reception, none of the staff could speak any english what-so-ever. The breakfast was possibly the most disorganised, chaotic mess I've ever seen. Not a single clean table but all others dirty or occupied, no spoons, cooked food, teapots etc. This is one Novotel we won't be returning to!

BEUF, Directeur général at Novotel Chartres, responded to this review

Nous prenons bonne note de vos avis , et prenons immédiatement les mesures pour y remédier de façon durable . Bien cordialement Alain BEUF

Jenks99 2015/08/09
« What a difference 2 weeks make »

Stayed 2 weeks earlier and things were okay for a quick overnight stopover. Chose to use the same hotel for our return trip but this time we were in a different section of the hotel which was not nearly as nice. Room was very small and not very clean but the worst thing was that it reeked of stale smoke as did the outside corridor. Interestingly the whole corridor and room was flagged as "Non Smoking"!!!

BEUF, Directeur général at Novotel Chartres, responded to this review

Merci pour votre retour d'information . Comme vous le relevez dans votre commentaire , notre hôtel est classé '' non fumeur '' ce qui n'empêche pas certains clients indélicats de fumer et donc de déranger considérablement la qualité de séjour des autres résidents . Il s'agit d'un simple principe de bonne éducation qui n'est visiblement pas partagé par tous . Nous nous en excusons pour eux . Bien cordialement Alain BEUF

Tishytwo 2014/11/25
« Chapter & Verse »

This beautiful, well run establishment deserves the highest praise for its comfort, ambience and location. The rooms are quiet, the grounds are immaculate and the parking more than ample. We went to see the Cathedral and were amazed!! The windows, the building, the village around were all perfect.

BEUF, Directeur général at Novotel Chartres, responded to this review

Un grand merci pour l'ensemble de vos compliments , nous sommes très heureux d'avoir pu vous recevoir dans de parfaites conditions et vous permettre de découvir notre belle ville et son patrimoine . Bien à vous Alain BEUF

David O 2014/09/18
« Overnight Stop »

En route from the south of France we chose this hotel for an overnight stop given its very close proximity to the AutoRoute. It is a typical 4* business type stop-over hotel with décor and facilities to match its 4* status - all bar one that is; the bed in our room was more undulating than the sea bed and far less comfortable. On check-out we reported the poor bed and subsequent poor nights sleep to reception who informed us that the mattress had not long been replaced when the rooms were refurbished. Why a 4* hotel would invest in such a poor quality mattress is beyond me but for this reason alone we're likely to give Novotel's a miss in the future if this is typical of their comfort level.

BEUF, Directeur général at Novotel Chartres, responded to this review

C'est vrai , nous avons remplacé la literie dans le cadre de nos travaux de rénovation des chambres en Avril dernier . Peut être celui ci presente t'il une déformation . Nous avons pris bonne note et le remplacons .

JosyS55 2014/08/24
« OK stay »

Easy access and quick access to the motorway. Good to have lots of parking! Hotel room are a little outdated, but clean and comfortable bed. Restaurant was a plus, good food. Although the waiters could be a little friendlier. I requested gluten free bread, which I didn't get, and I cannot understand that it was not available. I stayed at other Novotel hotels and it was never a problem! Otherwise, clean and good for a short stay.

anoldGit 2014/08/22
« Good stopover »

We stopped over on our way south, excellent service, we had a problem with satnav finding hotel. it took us to the wrong end of the road but after we found it - great service, Chartres is about 4hrs from Calasis

Charlotte W 2014/08/14
« Surprisingly bad customer service »

The accommodation and facilities were fine however the customer service was quite dreadful. Arriving at 1600 the room wasn't ready, the receptionists refused to apologise insinuating it was our fault.

Yvonne B 2014/07/26
« Disappointing »

Having experienced a Novotel in the UK (Nottingham) we found our stay in Chartres poor value. We were efficiently checked in and given our key but with no other information apart from the time of breakfast. Our room was well appointed but the carpet was old and stained. The breakfast was a big disappointment. The cooked offerings were most unappealing - undercooked fatty bacon and glutinous scrambled egg with a few small sausages. The fresh fruit offered little variety and staff were slow to clear tables. The Ibis at Luce Chartres is a better place to stay for an overnight stay or a longer trip and is less expensive whilst being good value for money.

Peter L 2014/02/10
« Review Novotel Chartres »

We always stay in this hotel whenever we are in this part of France. Even if it should not be the closestr hotel to our destination at the time, we travel longer just to stay here. It's a very good hotel!

David C 2013/11/17
« pleasent »

A good hotel .Reception, on booking in the staff were informative and polite, but on booking out the service was slow which led to a queue, The duty receptionist being in an office on the phone', with her back to reception. Only when a guest complained to the manager, after a ten minute wait, did we get booked out.Service in the bar was slow due to the barman doing other duties.

fando2013 2013/09/06
« Chartres Novetel »

The advice about the light show in town was excellent. What a wonderful city? Reception were most helpful. Location is excellent for the north south journey west of Paris and the improvement in local roads is great.

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