Novotel Antibes Sophia Antipolis 4 stars

Customer review rating (ALL Rating) 4.1/5 825 reviews

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290 rue Fedor Dostoievski, Les Lucioles 1, 06560 VALBONNE, France

Description

Hotel extras

  • 20 minutes from Cannes and Nice

  • 10 minutes from Marineland

  • 5 meeting rooms (up to 200 people) with natural light

  • Tennis, table tennis, pétanque, woodland walks, video games

  • Free private enclosed outdoor car park

Our accommodation(s)

Hotel location

Novotel Antibes Sophia Antipolis

290 rue Fedor Dostoievski, Les Lucioles 1
06560 VALBONNE
France

GPS:43.614231, 7.058559

Telephone
Fax +33 4 93 95 80 12

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le Fedor

Dine how you want, when you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar, on the terrace or in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  825 reviews

TripAdvisor Rating  3.5/5  676 reviews

d. On two counts.

Customer review rating 1.5/5

Grossly D. Families - Confirmed reviews ALL

Very disappointed on two counts - and we never complain! 1. We arrived after midnight, following a late arrival into Nice. Having booked the hotel several days ahead, we were disappointed to discover that our pre-booked family room was not ready. More than that, we were sent up to the room only to have to return to advise the late night receptionist. It was late at night and the young man at reception who clearly had no experience in making up beds did his very best to make up the room for us (no complaints about him - he tried his best), but it took forever which is difficult for children when it is 1am in the morning. Only after him leaving did we discover there were not enough towels. Another trip to reception to resolve the second issue. At this point, clearly highly embarrassed as we had now been at the hotel for at least 45 minutes, the receptionist offered the children a soft drink each, but some sort of compensation such as a drink voucher for the adults would have gone a long way. 2. Our second gripe is the swimming pool. We specifically selected this hotel for its beautiful outdoor area and swimming pool, which we felt was worth the inconvenience of the hotel being located 25 minutes out of town. On the first morning, the children finished breakfast, put on their swimsuits and came down to swim, only to learn that the pool would not be open until May. Nowhere on the Accor website it mentioned that the pool would be shut; quite the contrary in fact, we were greeted with beautiful photos of a wonderful pool. Why not simply put a footnote advising potential guests that the pool is not open until May. This is false advertising - the hotel rates were very high and this is just not acceptable. I expected more. Both of these matters were avoidable and they really did impact our trip. Explaining to children that they couldn't swim when they had been so looking forward to it after a long dreary UK winter was sad.

Dear Sir HONDRIS, I'm sorry to learn that your experience at our hotel was disappointing. It's clear that we didn't meet your expectations, and for that, we offer our sincerest apologies. Your feedback is valuable as it helps us identify areas for improvement. Regarding the delay in preparing your room upon arrival, we understand the frustration of arriving late at night to find your accommodation wasn't ready. We apologize for the inconvenience caused and appreciate your patience as our staff worked to resolve the issue. We will certainly review our procedures to ensure smoother check-in processes, especially for late arrivals. We also regret the poor communication regarding the status of our pool. We will take steps to ensure accurate information about our facilities is provided on our website to avoid such misunderstandings in the future. Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. We hope to have the opportunity to regain your trust and welcome you for a more enjoyable experience in the future. Best Regards, Romane.

Convenient stay

Customer review rating 3.5/5

Matthias R. Business - Confirmed reviews ALL

This was my second longer stay at the Novotel Antibes Sophia Antipolis. The rooms are quiet and clean. Though I have clearly indicated to use my towels again by folding and hanging them on the holder it seemed as if I was provided each day with new ones. This is in contrast to the requested sustainability. Breakfast was somewhat disappointing, one morning no juice or even water were available. Warming of Crepes and Pancakes would be of advantage and I would have expected a little more variation for the guest equipes from Maroc and Iran, i.e. less pork as a sign of respect.

Dear MATTHIAS, Thank you very much for your valuable feedback on your stay at Novotel Antibes Sophia Antipolis. We are glad to hear that you found our rooms quiet and clean. Your comments regarding the reuse of towels will be forwarded to our housekeeping team for better sustainability management. Additionally, we take note of your suggestions regarding breakfast, including the availability of beverages and the variety of options for guests from Iran and Morocco. Your satisfaction is our priority, and we will work hard to improve these aspects of our service. We hope to have the pleasure of welcoming you back on your next visit to the area. Best regards, Romane.

Expensive, getting old and poor service

Customer review rating 0.5/5

D. Business - Confirmed reviews ALL

I was supposed to stay 1 week but after the first night realized this hotel is no longer what it once was. The hotel is looking old and everywhere there are signs of wear and tear. Upon returning back to the room on my second night I was surprised to see the room had not been cleaned. When I checked with the front desk the following morning, the lady did not even apologize. When you are paying close to 165 Euros in Sophia Antipolis you expect something better. Needless to say, I quickly checked-out and went to another hotel which was a lot cheaper and it offered me an overall better stay.

Dear Sir D., I'm sorry to hear that your experience at our hotel didn't meet your expectations. We take our guests' feedback very seriously and are constantly striving to improve our services. Your input is valuable to us, and we will use your comments to identify areas for improvement. We apologize for any inconvenience you encountered and hope to have the opportunity to welcome you back in the future to provide a more satisfying experience. If you have any further concerns, please don't hesitate to contact us directly. Best regards. Romane

Great location with great restaurant service

Customer review rating 4.0/5

Luis M. Business - Confirmed reviews ALL

The location is perfect for my business objectives. Restaurant service is just great (#Kudos for Teresa) and the food as well.

Cher Monsieur M., Nous vous remercions d'avoir partagé votre expérience au Novotel Antibes Sophia Antipolis. Vos retours sont d'une grande valeur et contribuent à améliorer le service à tous nos clients. Nous sommes ravis de pouvoir vous accueillir à nouveau. Cordialement, Romane.

Friendly personell and beautiful location.

Customer review rating 4.0/5

Javier Business - Confirmed reviews ALL

Some of the facilities looked a little bit aged.

Dear Mr. S., We would like to thank you for your review of your stay at Novotel Antibes Sophia Antipolis. We hope to welcome you again very soon! Best regards, Romane.

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.