Novotel Aix-en-Provence Beaumanoir Les 3-Sautets 4 stars

Customer review rating (ALL Rating) 3.9/5 773 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Outdoor swimming pool

  • Choose to dine on the terrace or in the room.

  • Free WiFi and secure car park. Large meeting room holds up to 180 people.

  • Large family rooms with convertible sofa bed (up to 2 adults + 2 children)

  • A few minutes from the Mirabeau course and downtown Aix-en-Provence

Our accommodation(s)

Hotel location

Novotel Aix-en-Provence Beaumanoir Les 3-Sautets

Rue Marcel Arnaud, Résidence Beaumanoir
13100 AIX EN PROVENCE
France

GPS:43.514263, 5.466705

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NOVOTEL CAFE

Our dining room and shaded terrace awaits. Listen to the cicadas while enjoying deliciously healthy and balanced cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  773 reviews

TripAdvisor Rating  3.5/5  808 reviews

Enjoyable stay.

Customer review rating 4.5/5

Conal Families - Confirmed reviews ALL

Great night in Aix-en-Provence.

Hello Conal, We very much appreciate your comments regarding your stay at the Novotel Aix-en-Provence Beaumanoir. It's a pleasure to receive your positive feedback. We will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Aix-en-Provence Beaumanoir's team

Needs Updating

TripAdvisor rating 2.0/5

Andrew Q TripAdvisor review

Room was small, carpet was dirty, old fixtures and fittings, needs refurbishment. Air conditioning was turned off so guests have no control. The hair dryer did not work and staff had to bring one. I expected better at a Novotel.

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good stay, clean

Hello Benoit, Thank you for your comment. It's a pleasure to know that you enjoyed your stay. We hope to see you again in our establishment ! Have a nice day, Novotel Aix-en-Provence Beaumanoir

Good old property with bad service

Customer review rating 2.0/5

Mohit Business - Confirmed reviews ALL

I was not expecting such lame experience. The property has very basics missing like body lotion (in winters), shoe shine (central machine broken and no small shoe shine pads), hair conditioner, shaving kit (the front desk person had to spend time finding one third grade kit which resulted in a bloody affair), room slippers, robe .. none none none… the list is empty. The room carpet looks ancient and may have give n me the allergy I had the next day I landed here. Restaurant had hardly any vegetarian options, one dish mentioned vegetarian had shrimp as I learnt from the staff ( Accor team, are you family run or professionally managed?). The pizza I got was industrial one and needed a saw than a table knife. From next day, I refrained as the attendant was somehow making me feel uncomfortable with his uncaring attitude like I am here for a free meal. I stayed in couple of more novotels and mercury hotels in other cities and France was expected to be a plus as their home turf but looks like they don’t care. hospitality was the one thing that I was hoping but was missing. Overall, I committed a mistake, should have looked for reviews as this property is only good for its location, else it’s just a no service motel. The breakfast spread was micro, no less sugar/no sugar options, coffee machine uses dry milk and mostly was empty on milk,

Hello, Thank you for your comprehensive feedback, which helps us to improve. We are sorry for the inconvenience you mentioned, we would have liked your stay to have been better. We take note of your comments to satisfy our customers as this is our primary objective. We hope to welcome you next time for a better experience that will reflect our hotel. Kind regards, Novotel Aix-en-Provence Beaumanoir

a dated hotel which simply is not suitable for handicapped wheelchair users

Customer review rating 1.5/5

Louise C. Families - Confirmed reviews ALL

We changed our hotel booking from the Ibis believing that the novotel would be a better option for my wife who is a wheelchair user, sadly this could not be further from the truth. Our stay the previous month in the nearby Ibis was far superior for a wheelchair user. This stay in the Novotel was a poor experience. there was barely enough room for the wheelchair in the room, access to the room was difficult, access to the bathroom also difficult, there was no seat or chair in the shower area meaning we had to 'steal' a plastic outside chair which was less than ideal. When we tried to access the pool area to use the facilities the handicapped access gate was locked. the staff did try to locate the key but the key they identified as the correct key didnt work..

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Other web-users rate our hotel

  • 189 reviews 8.8/10 Location
  • 418 reviews 4.3/10 Room
  • 397 reviews 8.3/10 Service
  • 209 reviews 5.2/10 Comfort
  • 203 reviews 2.5/10 Vibe
  • 140 reviews 4.5/10 Cleanliness
  • 134 reviews 6.8/10 Breakfast
  • 97 reviews 4.3/10 Amenities

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