Novotel Paris Saclay 4 stars

Customer review rating (ALL Rating) 4.4/5 598 reviews

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Description

Hotel extras

  • Less than 5 minutes from the Saclay scientificfacility

  • Green Key certificate

  • 10,764 sq. ft. (1,000 m²) of rooms in an old restored farmhouse

  • Outdoor tennis courts and fitness room

  • Free private enclosed outdoor car park

Our accommodation(s)

Hotel location

Novotel Paris Saclay

Rue Charles Thomassin
91400 SACLAY
France

GPS:48.732941, 2.169285

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Treat yourself to fine, gourmet cuisine in our restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  598 reviews

TripAdvisor Rating  4.0/5  646 reviews

Good stay, quiet environment.

Customer review rating 3.5/5

Anais Business - Confirmed reviews ALL

Used restaurant and hotel. Both correct. Only negative point considering the price when arriving at breakfast the coffee machine was not working (it has been fixed after 15mn) and the choice of food was limited with several empty bowls.

Chère Anais, nous vous remercions d'avoir choisi le Novotel Paris Saclay lors de votre récent séjour. Nous apprécions vos commentaires positifs concernant l'environnement calme et l'expérience globale. Nous nous excusons pour les désagréments que vous avez rencontrés lors du petit-déjeuner. Vos commentaires sont précieux pour nous et nous les prendrons en compte afin d'améliorer nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cordialement, Novotel Paris Saclay.

Good stay in calm

Customer review rating 4.5/5

Laurent Couples - Confirmed reviews ALL

Nice crew, always gentle, good breakfast. But the bed could be replaced for a new one.

Dear Laurent, Thank you for choosing to stay at Novotel Paris Saclay! We're thrilled to hear that you had a good stay and enjoyed the calm atmosphere. Our crew takes pride in providing excellent service, and we're glad to know that they were always gentle with you. We appreciate your feedback regarding the bed, and we'll take it into account. We hope to welcome you back soon! L'équipe du Novotel Paris Saclay

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

No thing to say, except that the carpet is quite old.

Dear Guest, Thank you for taking the time to review your recent stay at Novotel Paris Saclay. We appreciate your positive feedback regarding our convenient location. We have noted your comment about the carpet and apologize for any inconvenience caused. Your feedback is valuable to us, and we will take it into account as we strive to continuously improve our facilities. We hope to have the opportunity to welcome you back in the future. Best regards, L'équipe du Novotel Paris Saclay

good hotel but things to fix

Customer review rating 3.0/5

Customer Business - Confirmed reviews ALL

the arrival was a bit hectic: there were some work ongoing the entrance was closed but in the darkness of a late and rainy December afternoon, the entry was not signed properly. The breakfast was very nice and well displayed I had the diner in the room. I was very quickly served, yet the pasta were maybe not the best choice of the card. Finally, the second noght, I asked for an extra blanket and it took 30 min for the staff to find one. I think the desk personnel was very kind, but new to the team, and obviously not well briefed.

Dear Customer, Thank you for your review. We appreciate you taking the time to share your experience with us. We are proud of our breakfast selection and are pleased to hear that you found it well displayed. At Novotel Paris Saclay, we strive to provide excellent service and we apologize that the arrival process was not up to our standards. We hope that the other elements of your stay were satisfactory and thank you for bringing this issue to our attention. The Novotel Paris Saclay team

Not the best experience

Customer review rating 3.0/5

Alan M. Families - Confirmed reviews ALL

We booked a Saturday night stay as a pit stop on our journey from the South of France to northern England. We stayed at the hotel similarly on a Saturday on our last trip in June and found the restaurant food exceptional for a hotel chain. On this occasion, after a 7 hour drive from Carcassonne, we were looking forward to a relaxing meal. On arrival at the hotel however, we were told by the receptionist that the restaurant does not open on a Saturday evening out of high season. Had we been notified of this at the time of booking, we would have booked elsewhere. It subsequently transpired that we had been allocated a twin bedroom rather than the double that we had booked. The receptionist (who did not possess a natural front of house demeanour) at first said that there were no other rooms available. Thankfully, at this point, the bar / restaurant manager intervened and the receptionist quickly was able to find a vacant double room. Despite the kitchen technically being closed, he then prepared a hot meal for us which we were able to eat in the bar. A "thank you" to him for his intervention" but we could have done without the hassle after such a long journey.

Dear Alan M., Thank you for taking the time to tell us about your experience at the Novotel Paris Saclay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc

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Other web-users rate our hotel

  • 120 reviews 8.9/10 Location
  • 306 reviews 7.4/10 Room
  • 390 reviews 8.5/10 Service
  • 5 reviews 9.4/10 WiFi
  • 173 reviews 7.7/10 Breakfast
  • 121 reviews 6.1/10 Cleanliness

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