Hotel - Novotel Cergy Pontoise
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Novotel Hotel

Novotel Cergy Pontoise Hotel

3 Avenue du Parc 
95011  CERGY PONTOISE
FRANCE

358 reviews
TripAdvisor Rating Based on 358 reviews
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Select your dates 75.00 EUR
Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Clay tennis court  (Nearby)
  • Rafting  (Nearby)
  • Other sports activities
    • Outdoor sports
    • Boules/petanque
    • Table tennis

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 191 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 10 family rooms
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Crib on request
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Cergy Pontoise

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 358 reviews

Mike_b1745 2016/09/23
« Business trip »

Stayed 1 night and, as always, up to the Novotel standards. Very nice hotel and ideally situated in the town. 2nd time of staying at this hotel and would return again. Slightly disappointed that the restaurant was closed on the Saturday evening but plenty of restaurants in the town

michellem2770 2016/04/27
« Cergy Pontoise Novotel »

Would only stay here out of necessity. I was on business in Saint-Ouen L'Aumone France and I think I would be willing to brave the Paris traffic rather than stay here again. The staff are great, but the room is very much less than desirable.

Monsieur-Saby, Directeur général at Novotel Cergy Pontoise, responded to this review

Dear Michellem2770 , Thank you for taking the time to share your comments with us after staying at Novotel Cergy Pontoise. We are sorry that the room was not up to your expectations. However, thank you to notify that the staff have satisfied you and we will certainly share your comments with our teams to encourage them in their daily work to always provide maximum quality of service to our customers. Again , we thank you for your comments and hope to welcome you in a future stay. Best regards

CP012 2015/11/09
« Could do better »

The hotel looks tired and whilst the staff were really friendly there were a few things which could have definitely been improved. 1. No TV Guide in the room - took ages to discover English channel. 2. UHT milk was very poor quality and horrible. 3. Bar prices far too high. 4. Restaurant food poor quality - almost as if it had been microwaved. 5. Needs English translation on the menu. I was not the only English person dining and most were struggling with the food and menu.

lionel V, Front Office Manager at Novotel Cergy Pontoise, responded to this review

Dear CP012 I would like to thank you for having chosen our hotel and for giving us a comment on Tripadvisor. I sincerely apologize that you were not entirely satisfied by your stay in the Novotel Cergy Pontoise. Your message is very important for us and will help us to improve our quality of service. I hope to see you again in Cergy! Marie Capucine ARNAUTS Chef de réception

bokumdano 2015/09/18
« Nice hotel »

clean, good food service. This hotel meet my requirements for the travel location close to restaurants. close to my work location. prices were inline with the type of hotel. there was a disturbing smell from the first floor restroom and the elevators were very small.

Monsieur-Saby, Directeur général at Novotel Cergy Pontoise, responded to this review

Dear Bokumdano, We very much appreciate your comments regarding your stay at the Novotel Cergy Pontoise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

susanek2015 2015/04/26
« friendly staff and good service »

Overall a good hotel for business. Some of the rooms are newly refurbished. My only minor complaint is the room was a bit cold (I stayed in April) and the room did not seem to be heated. However the bathroom was well appointed and the bed very comfortable. I have stayed here several times, the staff are always very pleasant and the service is good. Best hotel in the area.

lionel V, Directeur général at Novotel Cergy Pontoise, responded to this review

Dear Susanek2015, thank you for sharing your satisfaction with tripadvisor readers your comments are our greatest rewards the pleasure to receive you again at the Novotel Cergy Pontoise

Rene K 2013/12/16
« Always as good »

The company I work for has a plant in Osny which I fairly often visit. I have stayed in the Novotel Cergy once a month or every two months for about 5 years now. I have always enjoyed my stay and I never had any issues which could not be resolved on the spot. The staff got to know me and it is always pleasing to be greeted by your name. My only concern is the price increase I have noticed about a year ago which is forcing my company to seek alternative accommodation.

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