Mercure Paris Arc de Triomphe Étoile Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 734 reviews

Mercure Paris Arc de Triomphe Étoile Hotel - Image 1
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Mercure Paris Arc de Triomphe Étoile Hotel - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Special remote working offer available in our office rooms

  • Free WIFI throughout the hotel

  • Near the Champs Elysées and conference center. Direct access to La Défense.

  • Room service available

Our accommodation(s)

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Hotel location

Mercure Paris Arc de Triomphe Étoile Hotel

27 avenue des Ternes
75017 PARIS
France

GPS:48.878381, 2.295069

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Non contractual photo

Start the day with a delicious buffet breakfast and a wide selection of food and beverages. If you prefer, order breakfast in your room or opt for the Express & Co set menu. If you are leaving before 6:30 am, enjoy our Early Bird breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  734 reviews

TripAdvisor Rating  4.0/5  837 reviews

Bad experience

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

The front desk manager was unacceptable reaction and the way of talking. I will never thinking again to booking this hotel.

Dear Guest, Dear Mr A., Our team would like to thank you for your stay at our hotel from 4th to 8th March. We are very sorry that your stay did not meet your expectation. We tried to make your stay the most comfortable as we were able to do at our hotel brand level and respecting your ALL Loyalty level. For your next time, do not hesitate and fell free to check the hotel description and have a look on the hotel services. You can also contact you Accor Customer care service to help you and assist you concerning your benefits as a member. Please receive our best regards, Sincerely, Julien Barbas - Chef de réception / Front Office Manager

Good location

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Mattress was in desperate need of replacement. Some areas of the room appeared to have not been cleaned on arrival. Would stay again.

Dear Mary K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Arc de Triomphe Étoile. It is always a pleasure to receive positive feedback. I will also share your comments to our housekeeping department regarding the quality of cleaning into the room at arrival. Our hotel will also renew the mattress, we do it every year as a "bedding renewal campaign" it will come soon. Thank you again for sharing your experience, and we hope to see you again at Mercure Paris Arc Triomphe Étoile. Sincerely, Julien Barbas - Chef de réception / Front Office Manager

Good value a little way from the centre

TripAdvisor rating 4.0/5

Ingersley Solo travel - TripAdvisor review

A good value hotel close to the Arc de Triomphe. It’s no frills but clean with friendly staff. Breakfast had lots of options and was kept well stocked. There is no bar or lounge but there are plenty of good restaurants close by. A bit of a walk to the main tourist sights but there is a metro station a few blocks away

Excellent location and breakfast

Customer review rating 4.5/5

Fanny Business - Confirmed reviews ALL

The hotel is in a great location with reception open 24/7 and friendly staff. My room was comfy, clean, functional and quiet; toiletries were of high quality. The breakfast was spectacular with a wide variety of products including gluten-free / lactose-free options.

Dear Fanny M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Arc de Triomphe Étoile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards- Julien Barbas - Chef de réception / Front Office Manager

very good stay

Customer review rating 5.0/5

Mme C. S. Business - Confirmed reviews ALL

the hotel is very well located avenue des ternes with lots of shops around. Impressively quiet according to the location!

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Other web-users rate our hotel

  • 154 reviews 9.7/10 Location
  • 211 reviews 7.6/10 Room
  • 242 reviews 9.1/10 Service
  • 110 reviews 8.9/10 Breakfast
  • 98 reviews 8.3/10 Cleanliness

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