Hotel Mercure Auxerre Autoroute du Soleil 4 stars

Customer review rating (ALL Rating) 3.9/5 809 reviews

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Hotel Mercure Auxerre Autoroute du Soleil - Image 1
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Hotel Mercure Auxerre Autoroute du Soleil - Image 3
Hotel Mercure Auxerre Autoroute du Soleil - Image 4
Route nationale 6, lieu dit "le chaumois", 89380 APPOIGNY, France

Description

Hotel extras

  • Easy access from the A6 highway

  • Large terrace, swimming pool and park

  • Free private car park

  • 47-in (120-cm) TV, beIN Sports channels

  • Family Rooms

Our accommodation(s)

Hotel location

Hotel Mercure Auxerre Autoroute du Soleil

Route nationale 6, lieu dit "le chaumois"
89380 APPOIGNY
France

GPS:47.852896, 3.543895

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHAUMOIS

Traditional Burgundy cuisine. On sunny days, dine on the poolside terrace in a green, leafy park.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  809 reviews

TripAdvisor Rating  3.5/5  669 reviews

Disappointing again.

Customer review rating 3.0/5

Richard Couples - Confirmed reviews ALL

The restaurant food was good, however the service and attitude to begin with was reluctant but did improve as the meal progressed. The room was basic, economy at best, tired decor, Spartan and very budget ( think Campanile) empty minibar, no complimentary drinks except for a single,small paper bottle of lukewarm water that had to be shared between the two of us, even an Ibis Hotel gives a bottle per guest in the room. Having ACCOR platinum membership gives very little benefit in this hotel. During check-in a single complimentary welcome drink voucher was given, the waiter in the restaurant went and checked at reception, and reluctantly came back and said the hotel agreed to give one glass of wine each… big deal. Every other hotel in the ACCOR group we stay in - always give a couple of complimentary soft drinks in the room mini bar, as well as a welcome voucher PER GUEST, and a bottle of water in room PER GUEST. No upgrade was offered either,- in truth the ACCOR loyalty program benefits are minimal here. It was exactly the same when three of us stayed in this hotel with 2 rooms in January 2024. Next time we stay in Auxerre, we will book a nearby IBIS as it would give a better welcome and any IBIS we have had to use in the past have equal or better rooms than we were given on both occasions at this Mercure in Auxerre.

Good location with attractive surroundings

Customer review rating 4.0/5

Alison Business - Confirmed reviews ALL

The reception, dining area and grounds around the hotel were attractive and well-presented. Our room was comfortable and everything worked, it was just a little tired as appeared to have been only partly refurbished.

Dear Alison R., It is pleasing to hear that you enjoyed all aspects of your stay. The team will be delighted to know they have assisted in making this possible and so we look forward to welcome you back for your next visit. Sincerely, Nicolas Edouard-Betsy Directeur

Well located and friendly staff

Customer review rating 3.5/5

Damien Solo - Confirmed reviews ALL

Happy to have a room in the nearby building, happy with cleanliness and happy with staff friendliness. Only thing negative is the price of breakfast, which is extremely high. Agree that it's a buffet, but it's only eggs, ham and cheese along with viennoiseries. Nothing fancy , I'd rather skip the "buffet" part and get a simple omelette with bread, butter for 10eur.

Didn’t have our room available

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Arrived at the hotel in the evening and our confirmed family room wasn’t available. Instead we were offered two twin rooms, which at least meant we had somewhere to sleep, but with a 3 year old child also meant he wanted to run between the two rooms constantly. He also would t go to sleep as he wanted to always be with both parents. Really inconvenient. Wasn’t offered any compensation for the hotels mistake. I asked for breakfast to be included which the hotel agreed to, but more could have been done to make up for their mistake.

Customer review rating 3.0/5

Worldtraveler Families - Confirmed reviews ALL

The hotel looks like it has been renovated but the layout is far from ideal. There are rooms in the main building but more are in the building behind the hotel not connected to the main building. Our room was in the back building, 2nd floor, with no elevator. The room itself had decent and new furnishings but strange carpet -but smallish with a slanted roof so it made it feel smaller. Toilet and shower were separated - the bathroom looked like it was in the middle of renovation with most being completed except the paint around the door handle. The tiny room with the toilette looked incomplete. The base trim and other parts of it were dated and had a mid renovation feel to it. The staff was very friendly. Lobby was nice with decent breakfast, not sure the fireplace in the lobby was working- it seems to be out but did not emulate heat. It was rainy when we were there so a nice hot fireplace would have been nice. Dinner was a hard pass, should have skipped it. Inedible appetizer with some sort of pork, although the salad that accompanied it was tasty. Main dish was dry chicken with over cooked vegetables sides and dessert was a giant bowl of panna cotta which could have been promising but lacked flavor. Pear pie was ok. Overall I wouldn’t return, the staff was very nice but for a last night in France on our way to the airport it was a let down.

Dear rosa d., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre Autoroute Du Soleil. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Edouard-Betsy Directeur

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Other web-users rate our hotel

  • 164 reviews 9.2/10 Location
  • 498 reviews 5.3/10 Room
  • 411 reviews 8.6/10 Service
  • 8 reviews 2.6/10 WiFi
  • 186 reviews 5.1/10 Vibe
  • 148 reviews 6.5/10 Breakfast
  • 140 reviews 4.2/10 Cleanliness
  • 17 reviews 3.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.