Accorhotels - Contact

Contact our Loyalty Card services

Whether or not you are a frequent traveller, whether you travel on your own, as a couple or with your family, in your own country or abroad, you should find out more about our loyalty programmes.

A|Club Members: Please log on to a-club.com and submit your questions through the online Claims & Questions form instead. .

If you have another loyalty card, and want to ask us a question or send us your comments, please complete the following fields.
(*Mandatory field)

1. Enter your contact details

Name*

First Name*

E-mail*

Address

Phone number

Postal Code

City

Country

2. Enter your loyalty card information

Card number and card type

3. Select the subject of your message from the following list

Subject of message*

Your message

characters remaining

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The answer to your question may be contained in our help page. Please do not hesitate to try it.

The data collected is compulsory and will undergo computer processing. The data will be sent to Accor, Accor hotels and Accor service providers, both in and outside the European Union, in order to manage your hotel booking and to send you information on Accor products and services, unless you specify otherwise.
You can access, correct or delete your personal information or exercise your right to object by sending a request to: Accor, Data Privacy Department, 110 avenue de France, Immeuble Odyssey, 75013 Paris, France.