Welcome to the Accorhotels.com and Le Club Accorhotels contact section
Do you have questions, comments, or complaints? Get answers to all your questions about Accor group hotels.
Whether you're planning a future stay in our hotels or you've already completed your stay,
we are at your service to listen and respond to your questions or comments: this space is just for you!
You can use this section to tell us about any incident that occurred before, during or after your stay. Your opinions and experiences are very important to us and we will endeavor to respond to you as quickly as possible.
If you do not see a form for your question or comment, please visit "Your questions/Our answers," where you will find much more information.
About your booking
- - Would you like to inform us of a problem related to your booking?
- - Would you like to view or cancel your booking?
- - Would you like to rent a car with our partner Europcar?
After your stay
Our loyalty programmes
Our professional solutions
- - Would you like to book and plan a seminar?
- - Would you like to make a booking for a leisure group?
Franchise & Management
About accorhotels.com and its features
- - Would you like to comment on a technical problem related to AccorHotels.com?
- - Would you like to share comments and suggestions about AccorHotels.com?
- - Become a site affiliate
If you do not see a form for your question or comment, please visit "Your questions/Our answers," where you will find much more information.
CENTRAL RESERVATIONS
-
Europe
- Austria
01 360 27 72 000
- Belgium
FR 0 26 43 50 02
VL 0 26 43 50 00
- Denmark
800 185 95 (Toll free)
- France
0825 88 00 00 (0,15€/mn)
Express reservation (0,34€/mn)
ibis budget / Hotel Formule 1 : 0892 688 900
hotelF1 : 0892 685 685
- Germany
069 95 30 75 95
- Italy
199 129 999 (0,15€/mn)
- Netherlands
0900 040 1624 (€ 0.036/mn)
- Poland
+48 502 805 805 (From mobile and abroad)
0801 606 606 (From Poland only)
- Portugal
21 318 00 49
- Spain
902 100 463
- Sweden
020 793 153 (Toll free)
- Switzerland
022 567 5310
- United Kingdom
0871 663 0624 (calls cost 10p per minute plus network extras)
Middle East
- United Arab Emirates
800 035 702 749 (Toll free)
Others countries in the
Middle East
Others countries in the Middle East
001 800 221 4542
- Austria
-
North America
- USA / Canada
1 800 221 4542, 24h/24h (Toll free)
South America
- Argentina
00 800 2222 2267 (Toll free)
- Brazil
0800 703 7000 (Toll free – Outside São Paulo)
5547 8007 (Within São Paulo)
- Chile
800 570 234 (Toll free)
- Colombia
005 800 2222 2267 (Toll free)
- Mexico
001 800 221 4542 (Toll free)
Asia / Australia / Pacific
- Australia
1300 656 565, 24h/24h
1300 363 637, 24h/24h (For Accor Members)
- China
4 008 182 688
- South Korea
00798 8521 2018 (Toll free)
- Fiji
008 002 158 (Toll free)
- Hong Kong
800 938 768 (Toll free)
- India
1 860 500 2020
- Indonesia
+62 21 25 53 34 00
- Japan
034 455 6404
- Malaysia
1 800 80 25 78 (Toll free)
- New Zealand
0800 444 422 (Toll free)
- Philippines
1 800 1611 00 68 (Toll free)
- Singapore
800 6161 367 (Toll free)
- Taiwan
0801 86 30 26 (Toll free)
- Thailand
+66 (0) 2 659 28 77
Other Countries in Asia
- Other Countries in Asia
(+61) 1300 890 866
Other Countries
- From other countries
(+33) 146 624 440 (french)
001 800 221 4542 (english)
- USA / Canada
