Pays

Welcome to the Accorhotels.com and Le Club Accorhotels contact section

Do you have questions, comments, or complaints? Get answers to all your questions about Accor group hotels. 

Whether you're planning a future stay in our hotels or you've already completed your stay, we are at your service to listen and respond to your questions or comments: this space is just for you! 

You can use this section to tell us about any incident that occurred before, during or after your stay. Your opinions and experiences are very important to us and we will endeavor to respond to you as quickly as possible.

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If you do not see a form for your question or comment, please visit "Your questions/Our answers," where you will find much more information.
Accor Hotels: contact on accorhotels.com

CENTRAL RESERVATIONS

  • Europe

    • Austria
      01 360 27 72 000
    • Belgium
      FR 0 26 43 50 02
      VL 0 26 43 50 00
    • Denmark
      +45 804 000 53 (Toll free)
    • France
      0825 88 00 00 (0,15€/mn)
      Express reservation (0,34€/mn)
      ibis budget / Hotel Formule 1 : 0892 688 900
      hotelF1  : 0892 685 685
    • Germany
      069 95 30 75 95
    • Italy
      199 129 999 (0,15€/mn)
    • Netherlands
      0900 040 1624 (€ 0.036/mn)
    • Poland
      +48 502 805 805 (From mobile and abroad)
      0801 606 606 (From Poland only)
    • Portugal
      21 318 00 49
    • Spain
      902 100 463
    • United Kingdom
      0871 663 0624 (calls cost 10p per minute plus network extras)
    • Russia
      +7 495 7059486
    • Sweden
      020 120 3214 (Toll free)
    • Switzerland
      022 567 5310
    • Turkey
      +90 212 375 5215

    Middle East

    • United Arab Emirates
      800 035 702 749 (Toll free)

    Others countries in the
    Middle East


    • Others countries in the Middle East
      001 800 221 45 42 (english)
  • North America

    • USA / Canada
      1 800 221 4542, 24h/24h (Toll free)

    South America

    • Argentina
      00 800 2222 2267 (Toll free)
    • Brazil
      0800 703 7000 (Toll free – Outside São Paulo)
      5547 8001 (Within São Paulo)
    • Chile
      800 570 234 (Toll free)
    • Colombia
      005 800 2222 2267 (Toll free)
    • Mexico
      01800 1110098 (Toll free)

    Asia / Australia / Pacific

    • Australia
      1300 656 565, 24h/24h
      1300 363 637, 24h/24h (For Accor Members)
    • China
      4 008 182 688
    • South Korea
      00798 8521 2018 (Toll free)
    • Fiji
      008 002 158 (Toll free)
    • Hong Kong
      800 938 768 (Toll free)
    • India
      1 860 500 2020
    • Indonesia
      +62 21 25 53 34 00
    • Japan
      034 455 6404
    • Malaysia
      1 800 80 25 78 (Toll free)
    • New Zealand
      0800 444 422 (Toll free)
    • Philippines
      1 800 1611 00 68 (Toll free)
    • Singapore
      800 6161 367 (Toll free)
    • Taiwan
      0080 186 3026 (Toll free)
    • Thailand
      +66 (0) 2 659 28 77

    Other Countries in Asia

    • Other Countries in Asia
      (+61) 1300 890 866

    Other Countries

    • From other countries
      (+33) 146 624 440 (french)
      001 800 221 4542 (english)

 

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