Accorhotels - Contact

Technical problems encountered when using the site

If you have encountered technical problems browsing our site or when making a reservation on it, please describe them to us as precisely as possible so that we can try to correct them and satisfy your request.
(*Mandatory information)

1. Enter your contact details

Name*

First Name*

E-mail*

2. Description of technical problem*

Specify where the problem occurred (home page, reservation, reservation confirmation, browsing a site heading, etc.). Please also state the action taking place at the time (clicking on a button, on a link, etc. Which one?)

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3. Additional information

Which browser and browser version do you use?*

Which operating system do you use?*

What type of connection do you have?

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The answer to your question may be contained in our help page. Please do not hesitate to try it.

The data collected is compulsory and will undergo computer processing. The data will be sent to Accor, Accor hotels and Accor service providers, both in and outside the European Union, in order to manage your hotel booking and to send you information on Accor products and services, unless you specify otherwise.
You can access, correct or delete your personal information or exercise your right to object by sending a request to: Accor, Data Privacy Department, 110 avenue de France, Immeuble Odyssey, 75013 Paris, France.